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Copper
Copper Overview:
What Is Copper?
Copper is the easy-to-use CRM for businesses on Google Workspace looking to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Copper integrates with Gmail and other Google Apps, so it logs all emails and other interactions to the right contact. Teams can also see sales and relationship essentials, including email threads, past interactions, tasks and more in one place.
Who Uses Copper?
For small and medium-sized businesses on Google Workspace looking for a CRM that automates repetitive tasks and integrates with the tools they already use, such as Gmail, Mailchimp, and Slack.
Where can Copper be deployed?
Cloud-based
On-premise
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Overall rating
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Based on 622 reviews
Reviews sentiment
Positive
87%
Neutral
7%
Negative
6%
Free trial
About the vendor
- Copper
- Located in San Francisco, US
- Founded in 2013
Copper support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Australia, Canada, Netherlands, New Zealand, United Kingdom
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Canada
- Netherlands
- New Zealand
- United Kingdom
- United States
Languages
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English
Features of Copper
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Capterra verified reviews for Copper
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Overall rating
Based on 622 reviews
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Bethany
Finance Coordinator in Canada
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
"Copper is Queen"
May 8, 2025
I am in Copper every single day. It keeps me on task and I can check in on what my colleagues are doing.
Pros:
It tracks tasks, projects, people and companies. I can see the interactions my colleague have with customers and it is very customizable
Cons:
It would be great if you could share a task with others, as in both people owning it. Or creating duplicate tasks. But its minor
Reviewer Source
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Copper Response
May 13, 2025
We’re thrilled to hear you’re enjoying Copper! Great news — support for multiple task owners is on our roadmap, so stay tuned.
Jovy
Program Coordinator in Canada
Biotechnology, 11–50 Employees
Used the Software for: 1+ year
"Thank you Copper!"
December 6, 2024
Overall, I've been really appreciating having Copper around. It's extremely useful for organizing the hundreds of projects I oversee so whenever I have a call with this person or that person, I'm not scrambling to remember the details.
Pros:
I like the UI design, the sorting features, the categorical colouring, and the consolidation of information/files. I also like that list item selections persist even after interacting with items, unlike classic spreadsheets like Excel and Sheets.
Cons:
I hesitate to filter my lists because it feels sort of irreversible to an extent. I know it's not, but the act of going into the filter menu, changing pre-existing filters, and then pressing "update filter" *feels* hard to reverse. Subconsciously, I feel like if I changed my filter, I'm afraid of forgetting what it used to look like. I end up just sorting my column of interest alphabetically/numerically and then scrolling down the sorted list to the keyword I wanted to focus on. It would be cool if the filtering UX was a little less "daunting." I hope that makes sense!
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Andrea
Office Administrator in Canada
Construction, 11–50 Employees
Used the Software for: 1+ year
"Copper Review"
October 30, 2024
Out of all of the CRM software companies we have worked with, copper has been the most useful for our business and everyday use.
Pros:
Copper is very useful for our business to track out opportunities and have communication between all teams.
Cons:
We did have an issue with our filters. When we move a job to "Won" you have to do it 3 times in order for it to disappear from the column but the Copper helpline is always able to help us reset our filters.
Reviewer Source
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Stephen
President in Canada
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
"Perfect for SMEs."
March 24, 2025
Excellent! HubSpot had too much of a learning curve. We were up and running with Copper in one day.
Pros:
It's a simple integration with the Google tools we already use.
Cons:
It can be buggy sometimes. Adding emails from Gmail was simpler before they started moving things around.
Reviewer Source
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Jonathan
CEO in Canada
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Source: SoftwareAdvice
"Small business owner review of Copper/Prosperworks after using it one year"
January 24, 2019
In general we like it. It does the basics, database of people and companies with contact info, notes, email tracking, bulk email sending. As I said we don't use the sales bits or the pipeline functionality (pipelines are tasks made up of a series of steps which can be assigned). We just use it as a basic CRM. It works with Google Contacts, GMail and Calendar so you become a Google baby. You do have to pay for G Suite, it allows you to use your own domain and emails which is fine. We looked at a lot of CRMs (both free and expensive) and found this worked very well for the price. They still lack a few odd little things though, no birthdays (although you can do that through Google Contacts + Calendar) and it default sort people by their first names. We upgraded to the medium version so we could add lots of user columns to people. Two thumbs up.
Pros:
Relatively inexpensive.
Straight forward to use.
Customer support is excellent.
It has extensions to a good pool of add-ons.
It uses pre-existing things like Google Calendar rather than re-inventing them.
Cons:
It sits on Google's G Suite so you have to buy that also.
It has extensions to things you have to pay for (versus free ones).
Has some quirks (below).
Has a lot of sales stuff (projections, staff etc) we do not need.
Reviewer Source
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