--- description: Learn more about Dynamics 365 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.ca/software/157279/dynamics-365 Page: 1 / 236\ Next: [Next page](https://www.capterra.ca/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5860 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5860 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting Software - Accounts Payable Software - Accounts Receivable Software - Bank Reconciliation - Billing & Invoicing - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management Software - Customer Engagement Software - Data Connectors - Data Import/Export - Data Visualization Software - Dispatch Management - Email Marketing Software - Employee Scheduling Software - Expense Tracking - Financial Analysis - Financial Reporting Software - For Call Centers - For Insurance Industry - For Real Estate - General Ledger - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Invoice Management - Invoice Processing - KPI Monitoring - Knowledge Management Software - Labor Forecasting - Lead Generation Software - Lead Management Software - Profit/Loss Statement - Project Management Software - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling Software - Search/Filter - Self Service Portal - Spend Management Software - Supplier Management - Support Ticket Management - Transaction Management - Work Order Management - Workflow Management Software ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.ca/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.ca/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.ca/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.ca/directory/30963/lead-generation/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 4. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2077 reviews) ## Reviews ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *February 2, 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. ----- ### "Dynamics365den" — 4.0/5 > **Denis** | *September 19, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Deep integration with the Microsoft ecosystem, including Outlook, Teams, Excel, and Power BI. Highly customizable workflows, dashboards, and business processes. > > **Cons**: Can be complex to implement and maintain. Advanced customization often requires technical expertise or partner support. > > Extensive capabilities, Microsoft integrations, customization options, and enterprise-scale functionality. Setup, training, and ongoing administration can be challenging compared to more straightforward CRM platforms. ----- ### "Sales and business operation tool" — 4.0/5 > **Verified Reviewer** | *August 3, 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: The most impressive feature of Dynamics for me is it's sales management capabilities. It allows to track the leads and also helps managing customer relationship better all organized in one place. The built in feature of invoicing insanely simplified the billing work and integration with banks and making transactions made financial tracking easy. Also the tool is worth every penny for the features it provide for a well organized and managed business. > > **Cons**: The learning curve for this tool can be a little challenging as it may feel confusing and tough for the new users but gets easy with regular use and time. Also occasional bugs and issues might be irritating at times especially after the updates. The customer support is generally helpful but the solutions take bit time. > > All in all my experience with Dynamics has been very good. Although it was difficult to work with initially but gets improved with time. ----- ### "Powerful and Flexible, with a Steep Learning Curve" — 5.0/5 > **Radha** | *April 15, 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Dynamics 365 was how well it integrates with the broader Microsoft ecosystem. The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems. I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs. Overall, it felt like a powerful, centralized platform for managing information and processes efficiently. > > **Cons**: What I liked least about Dynamics 365 was its complexity and learning curve, especially during initial setup and customization. While the platform is very powerful, it can feel overwhelming to configure without dedicated technical support or training. Performance can also be an issue at times, particularly with large datasets or heavily customized environments, and licensing costs can add up quickly depending on the modules and users required. Overall, it can feel resource‑intensive compared to simpler CRM or ERP solutions. > > My overall experience with Dynamics 365 has been largely positive. It’s a powerful and flexible platform that works especially well for organizations already embedded in the Microsoft ecosystem. The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes. That said, it does come with a steep learning curve and can be resource‑intensive to implement and maintain. With proper training and support, however, Dynamics 365 becomes a robust, scalable solution for managing operations and customer relationships. ----- ### "Technically a CRM" — 4.0/5 > **Breanna** | *June 24, 2026* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: We use Dynamics for our CRM because it’s customizable. Dynamics is cost efficient for a larger company 20 employees or more. It supports sales tracking and member communications as well as classroom roster features. In that sense it does support communication between customers and staff and allows the team to effectively support customers. > > **Cons**: It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it. > > It is not user friendly. It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it. Training new staff on it is difficult. You can’t customize your own roles view easily. If you’re purely a back end automation user it’s pretty alright. It’s not really customer facing. ----- Page: 1 / 236\ Next: [Next page](https://www.capterra.ca/software/157279/dynamics-365?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/157279/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data