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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
FARES
FARES
Accoutant in Algeria
Verified LinkedIn User
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good experience

5.0 3 weeks ago New

Comments: it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently

Pros:

It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use

Cons:

some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors

Anjum
BI Engineer in Germany
Information Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The best CRM I have used

5.0 4 weeks ago New

Pros:

All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use.

Cons:

Initial onboardings and integration can be hard for non techy people.

Evan
Regional Business Manager in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Average CRM/Dashboard - Go with Salesforce

3.0 2 months ago New

Comments: Overall experience was poor. I wish Upper Management at PMI would've asked for input before buying this knock-off of Salesforce.

Pros:

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Cons:

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Mark
Mark
Head of Digital in UK
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

D365 transformed our UK non-profit.

5.0 2 weeks ago New

Comments: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

Pros:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Cons:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

phani
accounts manager in India
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

crm with less user-friendly access

4.0 2 weeks ago New

Comments: average- multiple location navigation is the main problem for D365

Pros:

activity dashboard- it helps u remind u everything in the morning

Cons:

not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place