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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Victoria
Victoria
Projects Accounting Manager in US
Verified LinkedIn User
Architecture & Planning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Streamlines CRM capabilities

5.0 3 weeks ago New

Comments: Great for overall trend tracking and seeing multi-purpose groupings that can be filtered down to their respective departments.

Pros:

Simpler and more user-friendly than SAP on front and back ends.

Cons:

The customer service gets a little impersonal and feels like a run-around at times.

Calvin
ERP Implementation Support in US
Automotive, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

D365 - a viable Legacy ERP replacement

4.0 3 weeks ago New

Comments: Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).

Pros:

Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs

Cons:

The server based technology has bandwidth issues constantly (make sure you scale your system properly). Expect your IT staff to grow significantly if you are coming from an AS400 based environment. Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.

MARIE
Accountant in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics 365 needs a lot of updates!

3.0 2 weeks ago New

Comments: Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

Pros:

I don't like much about Dynamics 365. None that I can think of.

Cons:

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Wayne
Wayne
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Leading SME ERP S/W in the marketplace

4.0 4 months ago

Comments: Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.

Pros:

Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.

Cons:

Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.

Cindy
Business Applications Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Not an Ideal CRM

4.0 3 weeks ago New

Pros:

As the administrator, I appreciate that Dynamics resembles the other Office 365 products by way of administration, UI, and UX.

Cons:

I don't feel that Dynamics is the best CRM solution out there by any means. Microsoft is not a CRM provider; they just offer a CRM solution. If given the choice, I would go with a CRM from a provider that specializes in CRM software. Dynamics does not have the capabilities or functionality we need at my organization, but we chose it because it is a Microsoft product and integrates well with other Microsoft products. That being said, the user experience and admin experience are both lacking, and I would not recommend this product to others looking for a robust CRM.