--- description: Learn more about HubSpot CRM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot CRM Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [HubSpot CRM](/software/152373/hubspot-crm) # HubSpot CRM Canonical: https://www.capterra.ca/software/152373/hubspot-crm Page: 1 / 180\ Next: [Next page](https://www.capterra.ca/software/152373/hubspot-crm?page=2) > Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. > > Verdict: Rated **4.5/5** by 4468 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot CRM? The HubSpot CRM is built for growing teams to attract, engage and delight customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4468 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Calendar Management - Calendar/Reminder System - Campaign Management Software - Client Management - Client Tracking - Collaboration Tools - Contact Database - Contact Management Software - Contract/License Management - Customer Database - Customizable Fields - Customizable Reports - Data Import/Export - Document Management Software - Document Storage - Email Management Software - Email Marketing Software - Email Templates - For Financial Institutions - Interaction Tracking - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Lead Nurturing Software - Lead Qualification - Lead Segmentation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Project Management Software - Quotes/Estimates - Real-time Consumer-facing Chat - Reminders - Sales Forecasting Software - Sales Pipeline Management - Sales Reports - Scheduling Software - Search/Filter - Segmentation - Social Media Integration - Task Management Software - Third-Party Integration - Third-Party Integrations - Workflow Management Software ... and 5 more features ## Integrations (199 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 184 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) ## Related Categories - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Small Business CRM Software](https://www.capterra.ca/directory/31583/small-business-crm/software) - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software) - [Financial CRM Software](https://www.capterra.ca/directory/30562/financial-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18790 reviews) 2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [eWay-CRM](https://www.capterra.ca/software/152769/eway-crm) — 4.5/5 (823 reviews) 5. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5833 reviews) ## Reviews ### "Organized, Visual, and Worth It" — 5.0/5 > **Verified Reviewer** | *March 28, 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice. > > **Cons**: What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch. > > I have a positive experience with HubSpot CRM so far. The sales pipeline and the dashboards are very easy to customize and manage. They give a quick, visual snapshot that makes it easier to make decisions without digging through data. ----- ### "Great CRM With Strong Support, but Marketing Tools Get Pricey" — 4.0/5 > **Verified Reviewer** | *December 23, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Affordable and effective for CRM and support. The tools are easy to use, and HubSpot’s support team has always been helpful and responsive. > > **Cons**: Marketing features can get expensive quickly, especially as you scale or need more advanced capabilities. > > Overall, HubSpot is an excellent CRM with dependable support and solid day-to-day tools. It’s great value on the service side, but the marketing add-ons can push the budget higher than expected. ----- ### "Sold a Solution, Delivered a Problem" — 1.0/5 > **Melodie** | *June 11, 2026* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: What I liked most about HubSpot CRM was the promise of what it could become for our business. Before signing on, it was presented as the ultimate solution to our challenges—an all-in-one platform that would simplify our processes, improve efficiency, and meet our specific requirements. The sales process was compelling, and the platform appeared to offer exactly what we needed. We were genuinely excited to implement it and optimistic about the results we were led to expect. > > **Cons**: What I liked least about HubSpot CRM was the significant gap between what was promised during the sales process and what was ultimately delivered. We purchased the platform based on assurances that it could support our business requirements and that implementation would be straightforward with the help of HubSpot and their recommended partner. Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution. The implementation process was far more complex than represented, many requirements proved difficult or impossible to achieve as expected, and progress was consistently slower than anticipated. Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs. Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it. > > Our overall experience with HubSpot CRM has been extremely disappointing. We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended implementation partner. The sales process created confidence that we were investing in a comprehensive solution that would improve our workflows and customer service operations. Unfortunately, the reality was very different. After nearly 10 months of implementation efforts, countless meetings, significant staff involvement, and thousands of dollars in costs, we still do not have a solution that adequately supports our business needs. Many of the capabilities discussed during the sales process either proved far more difficult to implement than represented, required additional consulting services, or were never successfully delivered. What should have streamlined our operations instead created additional complexity, consumed valuable time and resources, and resulted in ongoing frustration for our team. The most disappointing aspect was the lack of accountability once it became clear that the solution was not meeting the expectations that were set during the sales process. Overall, our experience has been one of wasted time, unnecessary expense, and an incomplete system that remains unusable for our intended purposes. ----- ### "Very good for helping your small business get off the ground." — 5.0/5 > **Dennis** | *January 2, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It was really easy to sign up and get started. The price (free tier) is perfect for small business like mine. Tracking sales and customer interactions is a breeze. > > **Cons**: The AI Integration is kind of annoying and I don\[t find it works very well. Honestly it seems like something they threw in there just to keep up with other tech companies. > > Overall I have no huge complaints and I find it's right for me. Once I grow a bit more I am going to definitely upgrade to a paid tier so I can use some of the additional features like Help Desk and Social Media Marketing. ----- ### "HubSpot Hits The Mark for Marketing\!" — 5.0/5 > **Zach** | *March 4, 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside. It is incredibly efficient at managing contacts and works very well for managing leads throughout the sales lifecycle. The HubSpot team also provides great resources and customer support if you are part of their paid service. > > **Cons**: One of the caveats of Hubspot CRM is it can get quite expensive if you are part of a larger organization that has a significant contact list or if you require any customized automation. For smaller and mid-size businesses HubSpot works great, but if you are an enterprise level organization with thousands of contacts/clients it can get rather pricey. > > Overall HubSpot CRM is great for managing all of your sales, marketing and customer relationship data in one centralized place. It is fairly easy to learn how to use and can simplify a lot of the standard processes that organizations go through during the sales cycle. ----- Page: 1 / 180\ Next: [Next page](https://www.capterra.ca/software/152373/hubspot-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152373/hubspot-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data