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Bigin by Zoho CRM
Bigin by Zoho CRM Overview:
What Is Bigin by Zoho CRM?
Bigin by Zoho CRM is a customer relationship management system tailored for small businesses to streamline sales, marketing, and customer service. Its intuitive pipeline management tracks opportunities across sales stages with customizable workflows. The platform helps teams centralize customer data, consolidating records and files in one location.
It supports multichannel communication via email sync, built-in telephony, and WhatsApp integration, while connecting with tools, such as Google Workspace and Zapier to boost automation. It includes various features, such as email workflows, lead assignment, and stage-specific actions.
Bigin also offers tools for scheduling calls, tasks, and events, with reminders to stay organized. Its mobile app ensures access to customer data on the go.
Who Uses Bigin by Zoho CRM?
Bigin is used by real estate agents, software consultants, educators, insurance professionals, legal practitioners, e-commerce sellers, solopreneurs, freelancers, agencies, and nonprofits.
Where can Bigin by Zoho CRM be deployed?
Cloud-based
On-premise
View 5 more
Recognitions
Best ease of use
in 6 categories
Best value for money
in 3 categories
Bigin by Zoho CRM is recognized as a best ease of use tool in 6 Capterra rankings
Our "Best of" badge program showcases products with the highest ratings, determined by verified user reviews for specific performance criteria.
Customer Communications Management Software / 2026
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Healthcare CRM Software / 2026
Financial CRM Software / 2026
Bigin by Zoho CRM is recognized as a best value for money tool in 3 Capterra rankings
Our "Best of" badge program showcases products with the highest ratings, determined by verified user reviews for specific performance criteria.
Healthcare CRM Software / 2026
Contact Management Software / 2026
Financial CRM Software / 2026
Overall rating
See all reviews
Based on 711 reviews
Reviews sentiment
Positive
97%
Neutral
2%
Negative
0%
Free trial
About the vendor
- Zoho
- Founded in 1996
Bigin by Zoho CRM support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Afghanistan, Albania, Algeria, American Samoa, Andorra
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Afghanistan
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia and Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Curaçao
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR China
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR China
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Réunion
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin
- Saint Vincent and the Grenadines
- Saint-Pierre-et-Miquelon
- Samoa
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Sudan
- Suriname
- Sweden
- Switzerland
- Syria
- São Tomé and Príncipe
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Türkiye
- US Virgin Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis and Futuna
- Yemen
- Zambia
- Zimbabwe
- Åland Islands
Languages
Show more details
Arabic, Bulgarian, Chinese, Croatian, Czech
Languages
Languages that the product is available in.
- Arabic
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- French
- German
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Vietnamese
Features of Bigin by Zoho CRM
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Top rated features
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Capterra verified reviews for Bigin by Zoho CRM
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Overall rating
Based on 711 reviews
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Jul
Technical Specialist in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
"Great CRM product for a small startup"
June 12, 2025
We just downloaded the free trial and were working after about one hour. We downloaded the empty template for Company and Contacts, which we filled in from our existing spreadsheet. This is a relational model so we imported first Company then Contacts and all fit well. Since then our sales people have used it successfully for new prospects and existing contacts. We have not yet been able to create a pipeline that meets our needs. The online seminars and occasional emails from the company were extremely useful.
Pros:
- Immediate Ease of Use
- Clear structure based on a relational model
- Excellent content in Free seminars
- Good communication with sales and support staff
Cons:
- Limited options without extra payments (though expected)
- Less clarity in building more complex pipelines
Reasons for Switching to Bigin by Zoho CRM:
We compared price, ease of install, features
Reviewer Source
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Yves
International Sale Director in Canada
Oil & Energy, 11–50 Employees
Used the Software for: 2+ years
"Lowest price for the most features"
June 23, 2025
easy to learn, to use, to implant with any system. Up and running in one hour. Can be linked to Outlook. You know when prospect opend your email.
Pros:
price without compromise. Very intuitive. Drag and drop approach. Kaban view for Pipeline. Contact list easy to fill in.
Cons:
Speed, but not a deal breaker. Some options available only on the Premier subcription. But not mandatory.
Alternatives Considered:
Reasons for Switching to Bigin by Zoho CRM:
The express subscription had everything unlike Hubspot had a more expensive options
Reviewer Source
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Wayne
CEO in Canada
Hospitality, 2–10 Employees
Used the Software for: Free Trial
"Looks good..."
May 5, 2025
Overall, things look good. There is a lot of documentation available. Also, I was able to find a lot of YouTube videos to help.
Pros:
very easy to use but has all of the features I need as a small business. I'm still evaluating but it all looks good so far.
Cons:
The only con I can think of at this point is the slight difficulty of being logged into various parts of the Zoho ecosystem.
Reviewer Source
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Mathew
Implementation Consultant in Canada
Biotechnology, 2–10 Employees
Used the Software for: Free Trial
"Great CRM for Small and Growing Businesses"
March 2, 2025
Overall experience was positive. Though there are some hiccups, the software is strong. There is a lot to like about Bigin!
Pros:
Great for small businesses, and the pricing is reasonable for what you get.
Cons:
The feature set is a little lacking, the UI can be confusing at times
Reviewer Source
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Holly
Consultant in Canada
Management Consulting, 2–10 Employees
Used the Software for: 1-5 months
"Great tool for small businesses as your first CRM!"
June 18, 2024
Pros:
- Bigin’s interface is clean, intuitive, and easy to navigate. This makes it accessible for users with varying levels of technical expertise, reducing the learning curve and allowing teams to get up and running quickly.
- Bigin offers a good level of customization, allowing users to tailor fields, stages, and workflows to fit their specific business needs. This flexibility helps businesses adapt the CRM to their processes.
Cons:
- Automation capabilities are basic and might not cover all complex scenarios that larger businesses require.
- As businesses grow, they may find the need to upgrade to more expensive CRM solutions to access advanced features.
- Users requiring in-depth reporting, advanced analytics, or extensive customization may find Bigin’s offerings insufficient.
Reviewer Source
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