What Is Pipedrive?

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.

Who Uses Pipedrive?

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Where can Pipedrive be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Pipedrive
  • Located in London, U.K.
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

US$12.50/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$12.50/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, U.K.
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view
View 6 more
Pipedrive video
Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view

Features of Pipedrive

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Auto-Responders
  • Batch Processing
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management Software
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Donor Management
  • Drip Campaigns
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Feedback Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Startups
  • Geotargeting
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics Software
  • Project Management Software
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Survey/Poll Management
  • Task Management Software
  • Template Management
  • Territory Management
  • Text Analysis Software
  • Third Party Integrations
  • Third-Party Integration
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking
  • Workflow Management Software

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Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sam B.
Sam B.
Partner in U.S.
Verified LinkedIn User
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Customizable CRM that is easy to deploy and offers endless customization possibilities

5 last month New

Comments: It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive. Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees. Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations. Their support is excellent and always available via chat right from your CRM.

Pros:

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding. Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Cons:

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts. This creates separation within our organization as we can't rely on Pipedrive for email communication.

Rafael R.
CPO in Brazil
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Top of notch CRM and Sales Software

5 3 weeks ago New

Comments: Pipedrive has been amazing for our team, we are able to keep things organized, use automations and get reports via API.

Pros:

Sales software tend to be complicated, there are always many features and workflows, but, Pipedrive turns to be way more "logical" and easy to use from day zero. Features and options are well crafted, we can see that there is a pattern os use around the product.

Cons:

Pricing is a bit high here in Brazil, because of exchange rates. Apart of that, Every big sales software always have something to work on. We miss some features on the Workflow Automation, like setting up an action to happen a certain time before an activity due date.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Pipedrive: Ease of use, cost, features.

Switched From: ActiveCampaign and HubSpot CRM

Reasons for Switching to Pipedrive: Clearly, Pipedrive has a more "modern" aura, it's more efficient and lightweight, not missing important features.

Verified Reviewer
Account manager in South Africa
Verified LinkedIn User
Printing, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Driving takes time

3 2 months ago New

Pros:

I like that all the information is immediately available to view and track

Cons:

Overwhelming at first. Not sure if there is a feature to minimize certain visuals but if not that will help.

Benjamin G.
CEO in France
Venture Capital & Private Equity, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

I switched from Hubspot to Pipedrive on a friend's recommendation

5 4 months ago

Comments: With Pipedrive I can easily track and manage my leads on a daily basis.

Pros:

Pipedrive is very intuitive to use. Easy to parameter, no headhache. It features an automated import process to switch from one CRM to the other without losing any data. On top of it, it is really cheap compared to Hubspot and tailor-made for entrepreneurs ! Support is available and very friendly. Go for it.

Cons:

I do not really like the mobile version because I do not see the point of using it

Alternatives Considered: Dynamics 365

Reasons for Choosing Pipedrive: I tested the Enterprise version of Hubspot with a discount for start-up, with 90% discount. Once I was hit by the full price version, I quitted within days. Too expensive for a small business like me.

Switched From: HubSpot CRM

Reasons for Switching to Pipedrive: Pipedrive is much cheaper with comparable features and works perfectly for me

Pipedrive Response

3 months ago

Hi Benjamin, Thank you for the feedback! It is really important for us to know it! We are glad to know you are happy with Pipedrive. That's our goal! With Pipedrive Mobile App you are able to take actions while offline, make calls and log them directly to Pipedrive, attach photos or files, and more. Regardless, if you ever need any help or have any questions, our Support Team is here 24/7 to help you! Have a lovely week! Kind regards, Pipedrive Team

Mark D.
CEO in Belgium
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

It's visual and that makes it easy

5 3 weeks ago New

Pros:

I like the visualization of deals in the KanBan style. Makes it easy to get an overview and make changes with drag & drop.

Cons:

You can transfer created automations to another user. That's annoying, especially when employees leave the company. You then have to rebuild the automations.