--- description: Learn more about Salesforce Sales Cloud pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.ca/software/61368/salesforce Page: 1 / 753\ Next: [Next page](https://www.capterra.ca/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18804 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18804 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Access Controls/Permissions - Accounting Software - CRM Software - Call Center Management - Call List Management - Campaign Management Software - Client Tracking - Collaboration Tools - Commenting/Notes - Contact Management Software - Customer Database - Customizable Branding - Customizable Templates - Dashboard Software - Data Security - Document Management Software - Email Management Software - Email Marketing Software - Engagement Tracking - Financial Management Software - For Insurance Industry - For Sales Teams/Organizations - Inbox Management - Job Scheduling - Knowledge Base Management - Knowledge Management Software - Landing Pages/Web Forms - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Multi-Channel Marketing - Onboarding Software - Performance Management - Performance Metrics - Pipeline Management - Presentation Tools - Price Optimization - Progress Tracking - Reporting/Analytics - Sales Activity Management - Sales Forecasting Software - Sales Pipeline Management - Sales Reports - Scheduling Software - Self Service Portal - Shared Contacts - Task Management Software - User Management ... and 53 more features ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.ca/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.ca/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.ca/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.ca/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5846 reviews) 5. [Kylas Sales CRM](https://www.capterra.ca/software/210630/kylas) — 4.8/5 (620 reviews) ## Reviews ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *June 25, 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Cons**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Salesforce gets a win from me\!" — 5.0/5 > **Jessica** | *July 1, 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Salesforce has easy communication channels. Great Features. Easy setup and great customer support. Always easy to connect with the support team and get things done. > > **Cons**: Nothing I dont like about salesforce. It can always improve around AI - but they are adding features on a monthly basis. Great stuff. ----- ### "Saleforce Sales Cloud overall sales review" — 5.0/5 > **Martin** | *November 25, 2025* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: Sales Force Cloud is a comprehensive solution that allows you to track customers, opportunities, quotes, and even contracts. There are many canned reports available plus it is easy to create your own, filter, etc. > > **Cons**: Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs > > I have always been very happy with SFDC and SFDC cloud. It allows you to communicate deal and customer updates in real time so that management and execs get up to date information without having to wait for you to update them ----- ### "Strong CRM Functionality with Minor Technical Constraints" — 5.0/5 > **Lillian** | *February 12, 2026* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: - Keep track of all the customer information and sales motion from start to finish - Ability to integrate with other apps or programs - Ability to generate report and dashboard and highly customizable > > **Cons**: Unable to use formula if the referencing field is also formulated, or the formula / script gets really long, so some metrics have to be calculated outside of Salesforce > > My overall experience with Salesforce Sales Cloud has been positive. It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close. I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools. The reporting and dashboard functionality is particularly powerful—highly customizable and flexible enough to support a wide range of business metrics and analysis needs. That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system. Overall, however, it is a robust and scalable platform that effectively supports sales operations and reporting. ----- ### "A Powerful and Flexible CRM for Managing Sales Activity" — 5.0/5 > **Basel** | *April 27, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What I like most is how flexible and scalable the platform is. Salesforce Sales Cloud makes it easy to manage accounts, contacts, opportunities, tasks, and sales activity in one centralized place. The dashboards and reporting tools are also very useful for tracking pipeline, performance, and customer activity without needing to manually pull everything together. > > **Cons**: The biggest downside is that it can feel overwhelming at first, especially for users who are not familiar with Salesforce. There are a lot of features, menus, and configuration options, so the system really depends on proper setup and training. Some workflows can also feel more complicated than they need to be if the environment is not configured cleanly. > > Overall, my experience with Salesforce Sales Cloud has been positive. It is a powerful CRM that helps organize sales processes, improve visibility, and keep customer information structured. Once users understand the system and the workflows are configured properly, it becomes a strong tool for managing customer relationships, tracking opportunities, and improving collaboration across teams. ----- Page: 1 / 753\ Next: [Next page](https://www.capterra.ca/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data