What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

Salesforce Sales Cloud Software - 1
Salesforce Sales Cloud Software - 2
Salesforce Sales Cloud Software - 3
Salesforce Sales Cloud Software - 4
Salesforce Sales Cloud Software - 5
View 6 more
Salesforce Sales Cloud video
Salesforce Sales Cloud Software - 1
Salesforce Sales Cloud Software - 2
Salesforce Sales Cloud Software - 3
Salesforce Sales Cloud Software - 4
Salesforce Sales Cloud Software - 5

Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • CRM Integration
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Campaign Management Software
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management Software
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Management System (CMS) Software
  • Contract/License Management
  • Customer Database
  • Customer Engagement Software
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Deal Management
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Estimating
  • Financial Management Software
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Interaction Tracking
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Listing Management
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Project Management Software
  • Project Tracking Software
  • Prospecting Tools
  • Quality Management Software
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Transaction Management
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management Software

Alternatives to Salesforce Sales Cloud

We deliver the tools to simplify and amplify digital marketing and drive results for your business. Learn more about Constant Contact
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Equip your team with the proper processes, tools, resources and intelligence to increase revenues and engage your customer smarter.
Data analysis solution that helps businesses manage spreadsheets, create graphs/charts, perform calculations, share projects, and more.
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the Learn more about Insightly
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
ServiceNow Customer Service Management is built for the digitally connected service economy.
Cloud object storage platform that helps businesses manage collect, store, protect, back-up, retrieve, and analyze data.
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Amber
Amber
BCBA in US
Verified LinkedIn User
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

EASY as 123

5.0 3 weeks ago New

Comments: Over all I really like this product it really works.

Pros:

This software is easy to use by everyone and easy to make changes. This is imperative to the field of ABA to manage client goals and progress.

Cons:

Sometimes things dont link back the way you want them to and you need to open a lot of windows.

Jamie
Chief Technical Officer in US
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

A Business Essential for Success

5.0 2 months ago New

Pros:

Salesforce Sales Cloud product is an essential part of our day-to-day operations. Not only is it incredibly intuitive, but it also has so many options for customization to our business. I find that if I think of it, I can build it with Sales Cloud. There is always support if we run into any technical issues and training materials to aid in our implementation and learning processes. Overall, it's a great value for the money, especially when one considers that you can pay per license and pay significantly less than other products.

Cons:

Sometimes, we could get so impressed with what Sales Cloud could accomplish that we would get carried away and over build what could have been a simple solution. It's important to understand your business thoroughly and get familiar with the tools so as not to overbuild.

Alternatives Considered: Zendesk Sell and Zendesk Suite

Switched From: Zendesk Sell

Reasons for Switching to Salesforce Sales Cloud: The cost, reputation, and customization options made us trust Salesforce Sales Cloud most.

Jacob
Marketing Coordinator in US
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Much functionality, difficult to learn

1.0 2 months ago New

Comments: Many functions that you could utilize, training was available but not as helpful, difficult to learn. In the end, it felt like a CRM system designed from the point of view of corporate management and not sales person friendly.

Pros:

The software had many capabilities for leads, sales, etc. The potential was there.

Cons:

It was difficult to learn. It had so many functions and capabilities to learn on the fly. We would get training courses online in groups and even doing those for 2 hours wouldn't even cover all the capabilities it had.

Sam
Systems Architect in UK
Mechanical or Industrial Engineering, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

The best CRM in the world but comes at a price

5.0 2 months ago

Comments: Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Pros:

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

Cons:

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

Alternatives Considered: Zoho CRM

Reasons for Choosing Salesforce Sales Cloud: Prospect was coming to end of life and the SaaS equivalent was not good enough

Switched From: Prospect CRM

Denver
Account Executive in Canada
Internet, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Heavy but very useful

5.0 2 months ago New

Pros:

Having recently been forced to compare another CRM to Salesforce it became clear very quickly that while Salesforce is often lamented for its weight and complexity, it is very much the leader for a reason. It integrates into pretty much anything, can run configurable reports for days and is our system of truth here.

Cons:

Like I said, SFDC is a heavy platform. There are tons of features and capabilities that have only the most obscure use (especially to end users), that said this is what allows it to be all things to all people. There are easier-to-use CRMs, that are cheaper and faster but none as robust.