--- description: Learn more about Salesforce Sales Cloud pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Lead Management Software](/directory/30017/lead-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.ca/software/61368/salesforce Page: 1 / 754\ Next: [Next page](https://www.capterra.ca/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18812 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Sales teams, sales managers, marketing teams, and partner managers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18812 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - Auto-Dialer - CRM Integration - CRM Software - Calendar Sync - Call Center Management - Call Recording Software - Catalog Management - Channel Management Software - Client Tracking - Collaboration Tools - Commenting/Notes - Commission Management - Communication Management - Contact Management Software - Customer Database - Customer Profiles - Data Entry Software - Data Security - Data Visualization Software - Document Management Software - Email Management Software - Email Templates - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Knowledge Management Software - Lead Distribution - Lead Generation Software - Mobile Access - Onboarding Software - Patient Communications - Performance Management - Performance Metrics - Pipeline Management - Price Optimization - Progress Tracking - Real-Time Analytics - Real-Time Notifications - Reminders - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling Software - Self Service Portal - Shared Contacts - Task Management Software - Training Management ... and 60 more features ## Integrations (36 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Lead Management Software](https://www.capterra.ca/directory/30017/lead-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.ca/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.ca/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.ca/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.ca/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [eWay-CRM](https://www.capterra.ca/software/152769/eway-crm) — 4.5/5 (827 reviews) 5. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *June 25, 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **Cons**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Strong CRM Functionality with Minor Technical Constraints" — 5.0/5 > **Lillian** | *February 12, 2026* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: - Keep track of all the customer information and sales motion from start to finish - Ability to integrate with other apps or programs - Ability to generate report and dashboard and highly customizable > > **Cons**: Unable to use formula if the referencing field is also formulated, or the formula / script gets really long, so some metrics have to be calculated outside of Salesforce > > My overall experience with Salesforce Sales Cloud has been positive. It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close. I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools. The reporting and dashboard functionality is particularly powerful—highly customizable and flexible enough to support a wide range of business metrics and analysis needs. That said, there are some limitations around formula fields and complex calculations. When referencing other formula fields or building longer logic scripts, the constraints can make certain metrics difficult to implement directly in Salesforce, requiring some calculations to be handled outside the system. Overall, however, it is a robust and scalable platform that effectively supports sales operations and reporting. ----- ### "Salesforce gets a win from me\!" — 5.0/5 > **Jessica** | *July 1, 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Salesforce has easy communication channels. Great Features. Easy setup and great customer support. Always easy to connect with the support team and get things done. > > **Cons**: Nothing I dont like about salesforce. It can always improve around AI - but they are adding features on a monthly basis. Great stuff. ----- ### "Powerful CRM, but more complex than it needs to be" — 4.0/5 > **Verified Reviewer** | *September 9, 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Salesforce Sales Cloud does a good job of keeping opportunities, accounts, contacts, and activity organized in one place. I especially like being able to see the history of an opportunity and quickly understand where a deal stands. Reporting and dashboards are also useful for tracking pipeline and forecasting. > > **Cons**: It can feel overly complicated for simple day-to-day sales tasks. There are a lot of fields, screens, and clicks, and the experience depends heavily on how well your company has configured Salesforce. Some workflows that should be quick can feel more cumbersome than necessary. > > Overall, Salesforce Sales Cloud is a powerful CRM and does what we need it to do, particularly for managing a larger sales pipeline and keeping information centralized across a sales team\\. It takes some time to learn and can occasionally feel bloated, but once you know where everything is, it becomes a reliable part of the sales process\\. ----- ### "A Powerful and Flexible CRM for Managing Sales Activity" — 5.0/5 > **Basel** | *April 27, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What I like most is how flexible and scalable the platform is. Salesforce Sales Cloud makes it easy to manage accounts, contacts, opportunities, tasks, and sales activity in one centralized place. The dashboards and reporting tools are also very useful for tracking pipeline, performance, and customer activity without needing to manually pull everything together. > > **Cons**: The biggest downside is that it can feel overwhelming at first, especially for users who are not familiar with Salesforce. There are a lot of features, menus, and configuration options, so the system really depends on proper setup and training. Some workflows can also feel more complicated than they need to be if the environment is not configured cleanly. > > Overall, my experience with Salesforce Sales Cloud has been positive. It is a powerful CRM that helps organize sales processes, improve visibility, and keep customer information structured. Once users understand the system and the workflows are configured properly, it becomes a strong tool for managing customer relationships, tracking opportunities, and improving collaboration across teams. ----- Page: 1 / 754\ Next: [Next page](https://www.capterra.ca/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data