What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

Zoho CRM pricing

Starting Price:

US$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Routing
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Content Management System (CMS) Software
  • Contract/License Management
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Social Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Drip Campaigns
  • Email Management Software
  • Email Marketing Software
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Loyalty Program
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Project Management Software
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring Software
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Territory Management
  • Text Analysis Software
  • Third Party Integrations
  • Third-Party Integration
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management Software

Alternatives to Zoho CRM

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monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 20 to 10,000 employees across all industries
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
130,000+ customers in 170 countries use ActiveCampaign to automate their marketing, from contact management to email personalization.

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Deepanshu
Deepanshu
CTO in India
Verified LinkedIn User
Aviation & Aerospace, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP

5.0 last month New

Comments: Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person

Pros:

The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need

Cons:

Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part , The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM: I was getting what my client needs in his budget

Puvinthan
Sales & Marketing Operations Executive in Malaysia
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

A good Product Where Everything is Limited for You to Upgrade

4.0 4 weeks ago New

Comments: It was a very neutral experience. Be sure to have big bucks to spend when migrating to this software because everything they own are bespoke; you want something you have to buy it. And its neverending for them to keep pushing you to the highest plan.

Pros:

It is similar to SalesForce. Easier to use when you can just plug and play certain things and features. Their customer service is good though. Helped me a lot when i go through certain blocks of work that needs to be done.

Cons:

You got to keep spending a lot of money for every features that you wanted to customize. The sales will keep ask you to buy the higher package for you to fulfill basic requirements.

Alternatives Considered: HubSpot CRM

Reasons for Choosing Zoho CRM: To explore a product that has similar features and functions like Salesforce and cost effective. Plus we were looking for all in one package for Marketing and Sales including Customer Service.

Switched From: LeadSquared

Reasons for Switching to Zoho CRM: We were promised that Zoho CRM can do the stuffs that lacks in our previous product used (Leadsquared). Apparently for us to use the said features we never knew that we had to subscribe for a higher subscription to get what we really wanted. Its too late as we have migrated to Zoho CRM

Balaji
Associate Manager - Program Management in U.S.
Biotechnology, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

A smart tool to mange your CRM data

4.0 2 months ago

Comments: Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.

Pros:

The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.

Cons:

For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Alternatives Considered: Bitrix24

Reasons for Choosing Zoho CRM: When we were using sugar CEM we don't have much features which we get from Zoho.

Switched From: SugarCRM

Reasons for Switching to Zoho CRM: Initially it was free to use, so we chose to go with Zoho CRM

Jared
Jared
Business Development in U.S.
Verified LinkedIn User
Renewables & Environment, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM is a great alternative to Salesforce and other similar platforms

4.0 last week New

Comments: It's had it's hick ups here and there, but overall it's performance has had a positive affect on our company

Pros:

The ease of integration across their entire suite of products

Cons:

Lack of tutorial videos or decks when we were first implementing in the company

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Zoho CRM: We were already using other Zoho suite products so it made sense to implement company wide

Switched From: Pipedrive

Reasons for Switching to Zoho CRM: Ease of integration and deployment

renaud
CCO in U.S.
Executive Office, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy, simple, inexpensive

4.0 last month New

Comments: Overall the experience is positive, the system is inexpensive to begin with, but each new user after 5 is billed $600 which adds up very quickly.

Pros:

The software is very easy to install and use, very little training is required for using the main functions and user can start populating it immediately

Cons:

Contacts and leads are backwards: in Soho a contact is a prospect and a lead is just a name, any other CRM will treat leads as prospects and contacts as names that may become leads. That is very confusing for any one who has used a CRM before and it is not covered during the very basic training. Training is rudimentary at best, or expensive for any additional training

Alternatives Considered: monday sales CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM: price, ease of use, ease of implementation, full feature set