What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Zoho CRM Software - In-built Analytics tool Zoho CRM Software - Blueprint Zoho CRM Software - Design CRM layout with Canvas Zoho CRM Software - Omnichannel communications within the platform Zoho CRM Software - Predict sales and detect anomalies

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Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jigyasa
Jigyasa
SAP Consultant in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM

5.0 2 months ago New

Pros:

Great Product Zoho CRM. Highly recommended for newly setup business.Budget friendly.

Cons:

Data sync from multiple sources makes processes slow.

Kurien
Owner in US
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Robust CRM, Great Value

5.0 last month New

Comments: Overall good experience. But do suggest the offer higher limits for customization and options such as Zoho Campaigns etc.

Pros:

Easy to use every day, and options are simple to manage.

Cons:

Customizations can be tricky, and it does have certain limits that you will need to increase, but Zoho support is great to work with.

Maurice
Maurice
Marketeer in Netherlands
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Zoho CRM is a professional, full scale business solution for online professionals!

3.0 2 months ago New

Comments: Working in the Zoho environment was easy. Everything has a nice consistent feel and good layout. I could imagine this being a good choice if you want to switch to an all-in-one business solution.

Pros:

The option to switch to a full-fledged online business software suite is a great plus. If you are on the lookout for more software in the feature that integrates well with Zoho, you can find all that in their complete suite.

Cons:

Some features, like filtering and layout adjustments, are only available in the paid version. Not a huge dealbreaker, but something to consider.

john
Director in UK
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoho CRM is very good, but it's not brilliant.

4.0 4 months ago

Comments: It's very good at delivering against the key tasks of CRM, but it's not amazing. Also, it's a lot more expensive than it used to be (approx 100% more expensive now, than when I first started using it).

Pros:

It's relatively cheap (approx $40 per user). It does everything I need from CRM (Contact Management / Sales Pipeline Management / Sales Order Management / Invoicing) relatively well.

Cons:

The interface always has been (and seems like it will always be) a bit clunky. I've also always hated that those arriving at the early stage of the sales process (Leads) cannot automatically be moved to 'Contacts' / 'Prospects'. I find this infuriating.

Verified Reviewer
Sr Manager in India
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Zoho CRM - An inexpensive yet effective CRM for your Business

5.0 2 months ago

Pros:

1. Ease of Use2. Effective Lead Management3. Helps track leads and potentials and helps in growing the business4. Contact Management5. Easy third-party integration

Cons:

There is hardly anything which I don't like about Zoho CRM.