What Is eWay-CRM?

If you use Outlook and looking for CRM, you have to try eWay-CRM. eWay-CRM is the best CRM that sits right inside your Outlook. It helps manage Customers, Sales, Projects, and Email Campaigns. The Outlook integration allows eWay-CRM to automatically save emails, integrate with your calendar, and synchronize your contacts. You will also love our "convert-to" feature. Just right-click on an email and convert it to a deal, task, or contact. It's so cool.

Who Uses eWay-CRM?

If you use Outlook and looking for CRM, you have to try eWay-CRM. It's the only CRM that sits right inside your Outlook. Allows to automatically save emails, integrate calendar, and sync contacts.

eWay-CRM video
eWay-CRM Software - Turn your Outlook into a fully-fledged CRM with eWay-CRM. Save emails automatically, integrate your calendar, and synchronize contacts. eWay-CRM looks exactly like Outlook and works the same. Therefore, nobody needs to learn anything new. eWay-CRM Software - Get up-to-date in two seconds. Just select an email to get a complete history of communications from anybody on your team. eWay-CRM Software - Save time with our "Convert to" feature. Turn an email to a contact, deal, task, or project in a single click. eWay-CRM Software - Make sure you won't miss our free PowerBI Sales Executive Dashboard. It's a great tool that helps you stay on top of your sales activities. Just give it a try. It's free. eWay-CRM Software - Our mobile app helps you be effective on the go. All data is automatically synced to your smartphone so you can work even offline. That's right. If you are somewhere with poor internet, eWay-CRM Mobile still works like a charm.

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Reviews of eWay-CRM

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
31%
3
4%
2
0%
Fernando
Fernando
Owner in US
Verified LinkedIn User
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A+++. The Best CRM Software in the Market

5.0 2 years ago

Comments: I was a 10+ years users of the obsolete, outdated, full of issues Microsoft Business Contacts Manager. The thing was free and Microsoft did not care to update it and discontinued it. I spend 2 to 3 months checking almost all CRM software I could find before selecting one to replace Microsoft Business Contact Manager, as I wanted to make sure I did this only once. I picked eWay-CRM and I picked right. Imported the old database without any issue and set it up and customize it myself, even though I have no IT background. Very easy to set up and to customize.

Pros:

Things that I like the most: 1. Customization. You customize the forms, the views, the database, the workflows, and everything and use them whatever way you want to use them. Really. 2. The breadth of features. Whatever you want to do, eWay-CRM has a way to do it. 3. Customer service. You call customer service in the USA any time during working hours and [SENSITIVE CONTENT HIDDEN] will pick up the phone in 5 seconds and solve your issue pronto. 4. The stability. Windows 10 and Office have dozens of updates and changes. You can always count on eWay-CRM to be there, stable, available 100% of the time. 5. Reliability. Everything is backup in the cloud instantly. My data is safe.

Cons:

I like eWay-CRM so that much that I cannot think on anything to change, except some very minor icon function changes I suggested in the online forum. Has not been changed because fellow users did not agree with my suggestion. I can live with that and recognize that that only changes with a lot of users support can be implemented.

Thomas
President in US
Telecommunications, 11-50 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Just getting started- but impressed

5.0 last month New

Comments: We had an excellent experience. Their team (lead by [SENSITIVE CONTENT]) did an excellent job bringing us along with the trial. Easy integration into our workflow is key

Pros:

The MS Out look plug in aspect of the product makes it incredibly easy to adopt and integrate into daily workflows.The ability to adapt the product and configure it to meet our needs without an outside consultant makes it possible to get the CRM we want without all the extra questions, costs and consulting

Cons:

Still learning- nothing to negative at this point.

Radek
vedoucí prodeje in Czechia
Civil Engineering, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

great tool for Outlook users

3.0 2 years ago

Pros:

outlook integration (easy to implement for outlook users) contacts, companies and leads management is great both for sales purposes as well as for statistics email categorization marketing campaigns work great there (both professional and classic emails)

Cons:

mobile app works good and it is fast but email preview is limited and attachments are missing there office 365 integration is missing - then document management would be much easier sometimes search tool works slowly task management might work better (e.g create task for multiple users)

Michael
Sales Manager in US
Environmental Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

A solid CRM package that is easy to implement and fully interactive with Outlook

4.0 4 months ago

Comments: We are pleased overall. The package has enough features to be very useful, and overall acceptance is a key to success. The initial acceptance gained by the package's simplicity were dampened by the Contact synchronization issues we have experienced. If you need something quick and easy to implement, eWay-CRM is a good choice. I suggest having an administrator assigned that has time to explore the way features work and to develop reporting.

Pros:

We are a rep sales company, and were attracted to eWay-CRM because it was fully incorporated into Outlook, and this took advantage of everyone's familiarity with the Outlook interface. This made the package very easy to implement. It was also priced attractively, and the number of users and cost side is easy to manage by the administrator (no complex contracts to manage). eWay-CRM has the features required to track and manage our customers and the people (contacts) that we interact with at each. It also has the ability to track sales opportunities through purchase and fulfillment to the project completion stage, which was one of the features we needed.

Cons:

The package is light on pre-packaged reporting, which limits its usefulness right out of the box (although this may be a welcome blank-slate to some who want to create their own reports). The data is readily accessible and exportable, making that easy enough, but it means extra steps to make it useful. It is an add-in to Outlook, which means it has (or creates) some quirky faults, failure-to-load, etc. Also, it is very particular about how you roll out updates, requiring a bit of a coordinated process. Although it is fully interactive with Outlook, the coordination between Outlook contacts, the eWay-CRM Customer and Contact records, and external emails, can sometimes be ineffective, resulting in duplicate records.

Jan
company owner in Czechia
Civil Engineering, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Satisfied customer

5.0 8 months ago

Comments: Using the software for more that 6 years, with growing number of users and still happy with the product.

Pros:

Most important is the seamless integration with MS Outlook, which is our main tool. We don't need another system to log in and to work with. It helps with integration and motivates users to work with the CRM system without troubles and helps keeping all the data and proceses tidy and up-to-date.

Cons:

Sales statistics could be better. We use our own system.