--- description: Learn more about eWay-CRM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.ca/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 808 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 808 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling Software - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM Software - Call List Management - Campaign Analytics - Campaign Management Software - Client Management - Client Tracking - Collaboration Tools - Contact Management Software - Customer Database - Customer Segmentation - Customizable Fields - Document Management Software - Email Management Software - Email Marketing Software - Email Tracking Software - Engagement Tracking - Expense Tracking - File Sharing Software - For Insurance Industry - Fundraising Management - Lead Management Software - Membership Management Software - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management Software - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management Software - Sales Pipeline Management - Scheduling Software - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management Software - Template Management - Time & Expense Tracking - Time Tracking Software - WYSIWYG Editor - Workflow Management Software ... and 35 more features ## Integrations (15 total) - 3CX - GPS Commander - Leady - Make - Microsoft 365 - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft Teams - Poll Everywhere - QuickBooks Online - Tableau - TeamViewer - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.ca/directory/30016/contact-management/software) - [Small Business CRM Software](https://www.capterra.ca/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.ca/directory/32744/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4445 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18760 reviews) 3. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6959 reviews) 4. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (716 reviews) 5. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5806 reviews) ## Reviews ### "Very good customer experience" — 5.0/5 > **Marc-André** | *November 18, 2025* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional. > > **Cons**: It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road > > Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work. ----- ### "Great CRM system\!" — 5.0/5 > **Daniel** | *April 2, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Microsoft 365 Integration and easy to use platform. Support it's also great\! > > **Cons**: it's using a lot of computer resources, but with a good configuration it will work > > it's a great app tracking sales process and converting leads to customers; ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *June 11, 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Cons**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Daily life with eWay" — 5.0/5 > **Pavel** | *February 16, 2026* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: Project section and offers and opportunities. > > **Cons**: none, I like all. > > open new company, start offers and opportunities, cycles of project, marketing capaign, assigment of tasks ----- ### "Production technician" — 3.0/5 > **Jana** | *August 26, 2025* | Military | Recommendation rating: 5.0/10 > > **Pros**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Cons**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data