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Plivo
Plivo Overview:
What Is Plivo?
Plivo offers a simple, fast, and scalable way to modernize customer communications. More than 70,000 businesses use Plivo to quickly integrate SMS and Voice technology without overhauling their existing knowledge base, systems or teams. Plivo has direct relationships with over 1600 carrier networks in 190 countries and brings together deep telecommunications and modern software development experience to address the needs of today's businesses - quality, scale, speed, and agility.
Who Uses Plivo?
Decision-makers and developers alike love Plivo for its ease-of-use, quality, reliability, and scalability. Technical decision makers who seek our consultative approach and rich market expertise.
Where can Plivo be deployed?
Cloud-based
On-premise
View 1 more
Overall rating
See all reviews
Based on 84 reviews
Reviews sentiment
Positive
90%
Neutral
2%
Negative
7%
Starting Price
US$0.01
Per User, Per Month
Free trial
About the vendor
- Plivo
- Located in San Francisco, US
- Founded in 2011
Plivo support
- 24/7 (Live rep)
Countries available
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Australia, Brazil, Canada, Germany, India
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Brazil
- Canada
- Germany
- India
- Mexico
- New Zealand
- Singapore
- United Kingdom
- United States
Languages
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English
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Top rated features
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Mobile Access
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Voice Mail
Capterra verified reviews for Plivo
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Overall rating
Based on 84 reviews
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Bolivar
Corporate Alliance Consultant in Belgium
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
"Outstanding quality and flexibility, great customer service"
June 11, 2020
Pros:
With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.
Cons:
Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.
Reviewer Source
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Dilraj
Sr. Software Developer in India
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
"Messaging users made easy!"
August 4, 2019
Great software for sending text messages via Developer APIs
Pros:
Easy to integrate APIs for sending users messages on you platform. Just add the money in your account, and, u are ready to send messages using the developer APIs made available by Plivo.
Cons:
The test account does not enable u to send the messages until both the sender and the receiver numbers are verified first.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Program Development, Self Employed
Used the Software for: 1+ year
"Empowering with Plivo's Advanced Communication Features"
February 6, 2023
Pros:
Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.
Cons:
voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services.
Reviewer Source
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Plivo Response
February 17, 2023
We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo.
Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 2–10 Employees
Used the Software for: 2+ years
"Customer Support No Longer Tries"
February 15, 2023
Pros:
There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels.
Cons:
I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers.
Reviewer Source
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Plivo Response
February 17, 2023
Thanks for the feedback - we've confirmed that our head of support reached out and resolved your issue.
Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
"Nailed the basics and are starting to emerge into awesome."
August 17, 2018
We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended.
Pros:
Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations.
Cons:
Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable.
Reviewer Source
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