--- description: Learn more about CTM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.ca/software/152004/call-tracking-software Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/152004/call-tracking-software?page=2) > CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions. > > Verdict: Rated **4.6/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CTM? CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 150 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTrackingMetrics - **Location**: Severna Park, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Usage Based - **Pricing Details**: CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one\!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria and 123 more ## Features - 2-Way Messaging - Agent Interface - Automated Responses - Automated Routing - Automatic Transcription - CRM Software - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transcription - Call Transfer - Callback Scheduling - Caller Profiles - Campaign Analytics - Campaign Management Software - Campaign Planning - Campaign Scheduling - Chatbot Software - Contact Management Software - Conversion Tracking - Cross Channel Attribution - Customer Experience Management - Customer Journey Mapping - Dashboard Software - Data Security - Event Triggered Actions - File Transfer - IVR - Keyword Tracking - Lead Qualification - List Management - Mass Texting - Mobile Access - Multi-Channel Communication - Multi-Touch Attribution - Multi-User Collaboration - Multiple Scripts - Phone Key Input - Predictive Dialer Software - Quality Management Software - Queue Management - ROI Tracking - Recording - Reporting/Analytics - Scheduled Messaging - Third-Party Integrations - Workforce Management Software ... and 11 more features ## Integrations (53 total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software) ## Related Categories - [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software) - [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (859 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 5. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Reviews ### "Welcome to the big leagues\!" — 5.0/5 > **Max** | *October 1, 2025* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen. Tech support and on boarding have been. 5 out of 5 so far. While the platform is vast and somewhat complicated - the capabilities are worth it. > > **Cons**: Its complicated\! Took several days to get our 5 person team up and going. Also, there is lots of testing that is necessary. A flow chart of how calls behave would be appreciated. Also, the cost, while it is not cheap we hope to see an increase in revenue. > > Overall, we are satisfied with the system and impressed with its capabilities. We have already seen a positive impact in our business. ----- ### "CallTrackingMetrics is great for Google Ads users for accurate lead quality assurance." — 5.0/5 > **Corey** | *October 22, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: - Accuracy of Call Sources for quality assurance - Ability to listen to calls - Easy to learn - Helpful support \& support team expertise - Affordable pricing packages - Easy integration \& source tracking to Google Analytics \& Google tag > > **Cons**: N/A - I have not experienced any negative features or aspects of CallTrackingMetrics. The program has only been a positive experience for me. > > My overall experience with CallTrackingMetrics has been positive. I've loved being able to pitch CallTrackingMetrics to clients who rely heavily on their phone calls. I create high quality conversion goals on Google Ads linking to Call Tracking Metrics with ease. If clients ever have concerns about their phone call quality, i'm able to log into Call Tracking Metrics easily to analyze these phone calls to find potential patterns \& issues. ----- ### "Great support and big data tool" — 5.0/5 > **Pedro** | *September 30, 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: It is a pretty robust app to manage and track the calls from different numbers. It gives you all the information you need and it\`s easy to navigate once you set your agents. > > **Cons**: Setting the agents and making sure it works properly it\`s a little challenge, but the support is good, so it works at the end. > > Overall we are satisfied with the tools and it\`s integration with Hubspot. It gives us real information we need in different numbers we use. ----- ### "CMT Review by Mike" — 4.0/5 > **Mike** | *September 8, 2025* | Food & Beverages | Recommendation rating: 4.0/10 > > **Pros**: I enjoys using this platform it was great visually and easy to maneuver through out wether using for phone calls or screening definitely seems grat > > **Cons**: I can’t find anything wrong with this it definitely seems as though it’s a great bang for the buck indeed > > Overall I enjoyed using call tracking metrics was easy to find out information as well management is superb ----- ### "Excellent Support Experience" — 5.0/5 > **Wendy** | *September 23, 2025* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: \[sensitive content hidden\] made us feel supported by responding quickly and following through until everything worked smoothly. > > **Cons**: Issue was somewhat complex and took a while to problem solve/go through process of elimination but that was a necessary step in the process > > We had an excellent experience with \[sensitive content hidden\] from CallTrackingMetrics support. He was knowledgeable, responsive, and went above and beyond to resolve our issues quickly and clearly. Highly recommend his expertise and professionalism\! ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/152004/call-tracking-software?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/152004/call-tracking-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data