---
description: Compare the best IVR Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: IVR Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IVR Software](https://www.capterra.ca/directory/30231/ivr/software)

# IVR Software

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> Interactive Voice Response (IVR) software provides call management and support for users by creating an automated, computer-operated voice response that callers can interact with using spoken commands of their telephone keys. IVR systems are used by call centers, help desks, and other organizations to streamline their phone operations. IVR software is mainly used for systems that allow callers to select information or enter data without the need for assistance. IVR systems can also be used to route callers to the appropriate department within an organization, based on their answers to qualifying questions. Browse our directory of IVR phone software to find the best tool for your organization in Canada.

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## Products

1. [VoiceGuide IVR](https://www.capterra.ca/software/59009/voiceguide-ivr) — 5.0/5 (2 reviews) — Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy \& Easy to manage.
2. [Twilio](https://www.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (512 reviews) — Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.
3. [Hiya Connect](https://www.capterra.ca/software/213519/hiya-connect) (0 reviews) — Hiya helps businesses get recognized, trusted, and answered by showing their name, logo, and reason for calling on the phone screen.
4. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Set up multi-level IVR in minutes. Route callers to the right team automatically with JustCall. Start your free 14-day trial.
5. [Dialing Innovations Call Center Application Suite](https://www.capterra.ca/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
6. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
7. [Weave](https://www.capterra.ca/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
8. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
9. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
10. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.
11. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
12. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free business phone system and CRM in one used by 15 million businesses worldwide
13. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
14. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
15. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage.
16. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (698 reviews) — Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
17. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
18. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
19. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
20. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (487 reviews) — Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
21. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (466 reviews) — Stop wasting your team's precious call time doing something an IVR menu can handle better.
22. [8x8 Work](https://www.capterra.ca/software/187525/virtual-office) — 4.1/5 (309 reviews) — 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
23. [Kixie PowerCall & SMS](https://www.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
24. [CloudTalk](https://www.capterra.ca/software/182004/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
25. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.

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## Related Categories

- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30231/ivr/software)
- [All Categories](https://www.capterra.ca/directory)

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With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Five9","position":20,"description":"Five9 Intelligent Virtual Agent (IVA) leverages conversational AI technology to deliver answers to common questions. Five9 IVA helps businesses with high call volumes augment their agent teams with a digital workforce to handle routine inquiries.\nWith Five9 IVA you can build self-service applications that use the most powerful conversational AI engines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ca/software/132405/five9","@type":"ListItem"},{"name":"Aircall","position":21,"description":"Stop wasting your team's precious call time doing something an IVR menu can handle better. Aircall's instant IVR solution allows you to quickly set up your ideal welcome message and call routing options with an easy-to-use drag and drop admin interface. Join 22,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: intelligent AI agents, SMS, advanced call routing, analytics, AI-powered call coaching, live feed, and other collaborative features.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.capterra.ca/software/144486/aircall","@type":"ListItem"},{"name":"8x8 Work","position":22,"description":"8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46c0dfbb-a04f-46a4-a2ac-44633e25dc55.png","url":"https://www.capterra.ca/software/187525/virtual-office","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":23,"description":"Kixie PowerCall & SMS is a cloud-based sales engagement platform that combines a multi-line power dialer, business SMS, and CRM integration to help sales teams connect with more leads and manage outreach in one place.\n\nSales teams use Kixie PowerCall & SMS to automate call logging, send and receive texts, run multi-line dialing campaigns, and track performance across calls and messages. It integrates with popular CRMs to sync contact data and activity automatically.\n\nCore features include a power dialer, two-way SMS, voicemail drop, call recording, live coaching tools, and real-time reporting. AI-assisted features support call scoring and conversation analysis.\n\nThe platform suits small to midsize sales teams in industries such as real estate, insurance, financial services, and SaaS.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.capterra.ca/software/135636/kixie-powercall","@type":"ListItem"},{"name":"CloudTalk","position":24,"description":"Maximize your agent's potential with CloudTalk's powerful IVR solution!\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency.\n\nBenefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico.\n\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.capterra.ca/software/182004/cloudtalk","@type":"ListItem"},{"name":"Genesys Cloud CX","position":25,"description":"Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer that you can easily control. The Genesys Cloud CX IVR features includes versioning, holiday and emergency schedules, prompts, and automatic speech recognition in dozens of languages. You can even utilise natural language processing to provide conversational self-service. Improving the IVR experience has never been easier!","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"}],"numberOfItems":25}
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