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What Is 3CX?
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free!
Who Uses 3CX?
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.
Where can 3CX be deployed?
About the vendor
- 3CX
- Located in Nicosia, Cyprus
- Founded in 2008
3CX support
- Phone Support
- Chat
3CX pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
3CX has a free version and offers a free trial.
Pricing plans get a free trialAbout the vendor
- 3CX
- Located in Nicosia, Cyprus
- Founded in 2008
3CX support
- Phone Support
- Chat
3CX videos and images






Features of 3CX
Reviews of 3CX

Your phone - everywhere
Pros:
Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system.
Cons:
Occasional issue after upgrade (missed note under release for some feature change).
Alternatives Considered: Microsoft Teams
3CX Response
last year
Hi Mario, thank you for your positive review on 3CX! We are glad to hear that 3CX has helped you easily manage your work-related needs. Our primary focus is to provide seamless features for your convenience! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: [email protected]
Great communication tool.
Comments: Great experience, easy of use and configure.
Pros:
Licensed for simultaneous calls, not per extension. All the integrations.
Cons:
Limited WhatsApp integration. Needs to work a little more on that.
Alternatives Considered: Teams Phone and Zoom Phone
Reasons for Choosing 3CX: Previous solution was no longer supported.
Switched From: Asterisk Advanced
Reasons for Switching to 3CX: licensing based on simultaneous calls, witch makes it a lot more convenient. Easier implementation.
3CX Response
2 months ago
Hi Juan! Thank you for your detailed review! We're glad to hear you appreciate the licensing model and ease of use. It’s great to know 3CX has provided a more convenient and supported solution for your needs. Thank you for choosing us!
3CX from Version 20: Best to Avoid
Comments: seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications.
Pros:
The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes.
Cons:
However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to.
Alternatives Considered: Fusion 1 PBX
Reasons for Switching to 3CX: I won't choose 3CX until they fix this terrible version
3CX Response
5 months ago
Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business.
A fantastic system
Comments: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)
Pros:
3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.
Cons:
3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.
3CX Response
4 months ago
Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system!
A Perfect Phone System
Comments: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.
Pros:
3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems
Cons:
3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.
3CX Response
last year
Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.
User friendly
Pros:
This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.
Cons:
The call recording is not accessable until 2 hours have past.
3CX Response
last year
Hey Tialee, Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!
Not the best choice for Security!
Pros:
Cost is unbeatable and 3CX can be self-hosted
Cons:
Lack of professional support and security updates
Alternatives Considered: RingEX and Microsoft Teams
Reasons for Switching to 3CX: Self-hosting options and low cost of getting started
3CX Response
3 months ago
Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system.
Reliable Call Center Program: 3CX
Pros:
Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting.
Cons:
I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls.
3CX Response
3 months ago
Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience!
3CX is a Great Investment
Comments: Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system.
Pros:
There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay.
Cons:
The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently.
3CX Response
3 months ago
Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback!
Not the best
Comments: Overall, not a fan. Would use other apps or my cell phone to call people half the time.
Pros:
It has a mobile app, web app, and desktop app.
Cons:
We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed.
3CX Response
3 months ago
Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback.
3cX for your call center and VoIP needs
Comments: Overall, I have no complaints on 3CX as we are very satisfied.
Pros:
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Cons:
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Alternatives Considered: VICIdial and VitalPBX
Reasons for Choosing 3CX: Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.
Switched From: Dialfire
Reasons for Switching to 3CX: VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.
3CX Response
3 years ago
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
Call me.......The best phone system
Comments: The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.
Pros:
The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.
Cons:
One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.
3CX Response
2 years ago
Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.
3CX - The only way to manage voice calls
Comments: I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces.
Pros:
Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end.
Cons:
Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it.
3CX Response
last year
Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple!
3cx for small business
Comments: even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18
Pros:
easiest configuration and setup from IT perspective
Cons:
integration to other tools like an ERP or chat/IA tools
3CX Response
4 months ago
Hey David, thank you for your review! We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback! Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch!
My opinion
Comments: It helps make my work day easier. It provides excellent connectivity and support if any issue arises
Pros:
3CX is very easy to use. Installation and maintenance is simple.
Cons:
3CX often needs to restart. Also, as it is a call through Internet it will need a good internet service.
3CX Response
last year
Hello Lana! We're glad to hear you find 3CX easy to use, with simple installation and maintenance. It's great to know that 3CX helps make your workday easier and provides reliable connectivity and support. Thanks for using 3CX! :)

Great for call center management
Comments: Overall this is a great software program for any company that gets a high volume of calls
Pros:
I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.
Cons:
I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.
3CX Response
last year
Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

One-stop Solution for BIM and Team Collaboration
Comments: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.
Pros:
3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.
Cons:
I do not face any drawback when using this program and I use it on a daily basis.
3CX Response
2 years ago
Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features!
Good voice communication system
Comments: I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.So, not sure what's wrong.
Pros:
Ease of calling and customer support services
Cons:
Nothing notes till date.Software seems good to use.
3CX Response
5 months ago
Hello Preeti. Thank you for your feedback. We're glad you're finding the 3CX software good overall. Regarding the dialing issue, we suggest reaching out to a local 3CX Partner who has expertise with 3CX. They can identify the root cause of the problem and assist you in resolving it. You can find the list of 3CX Partners here: https://www.3cx.com/ordering/find-reseller/
Easy to Use PBX for Small to Medium Businesses
Comments: Best Cloud PBX Used with Good Quality Service and easy to use.
Pros:
3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems
Cons:
SBCs - Session Border Controller are one thing that sometimes causes an Issues.
3CX Response
last year
Hi Falak. Thank you very much for naming 3CX the Best Cloud PBX Used with Good Quality Service and easy to use. We couldn't be happier seeing customers being so satisfied. Also, super glad that 3CX has been an easy-to-use tool for your Small to Medium Business.
Tried and dropped
Comments: Not happy. Wasted my time testing this
Pros:
Not much to say in the pro feature, unless you stay in America and can use the voip provided by 3CX to make and recieve calls there
Cons:
Doesnt work well for South Africa. Expensive to use for own voip provider. Portal access issues. Customer support lacks.
3CX Response
last year
Hi Michael. Thank you for taking the time to review 3CX. We're sorry to hear that our product did not meet your needs. We aim to offer competitive pricing and even provide a free edition for small companies. We understand the importance of finding the right fit for your requirements and hope you find a system that suits your needs better.
3CX Softphone great solution for our call centre.
Pros:
We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard phones .
Cons:
we did not experience any issues with the system so im happy to recommend it.
3CX Response
2 years ago
Hi Nicholas! Thank you for taking the time to share your review here on Capterra. We are so happy to hear that 3CX has been a great solution for your call centre! Thank you for being part of the 3CX family.

3CX Review
Pros:
Easily integrate with existing business process and customers. Cost savings and mobility.
Cons:
Sometimes errors trying to open the platform and it can be slow.
3CX Response
2 years ago
Thank you for taking the time to share your positive feedback about 3CX. We're thrilled to hear that you've had a positive experience with our system and appreciate you highlighting 3CX's ability to easily integrate with existing business processes and customers.
Great platform
Pros:
This software is very easy to use. This allows track of call logged éither missed or dialled. Also allows the call recording to be attached very quickly.
Cons:
The fact that when you log break calls still come to your line plus the chat feature makes a sound even if you're on a call.
3CX Response
2 years ago
Hi Tialee! Thank you for sharing your positive feedback with 3CX! We are really glad to hear that you enjoy the ease of use.
Good PBX
Pros:
Easy to manage names and extension numbers.
Cons:
Some difficulties integrating a new phone and with setting up call routing.
3CX Response
last year
Hi Sam. Thank you for your review. We're glad to hear that managing names and extension numbers with 3CX is easy for you. For the difficulties you're experiencing with integrating new phones and setting up call routing, we recommend reaching out to one of our certified 3CX partners. They have the expertise to assist with these specific challenges. You can find a 3CX partner near you here: https://www.3cx.com/ordering/find-reseller/.

3CX offers everything you need for low budget
Comments: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.
Pros:
3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.
Cons:
There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.
3CX Response
3 years ago
Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.