--- description: Learn more about Twilio pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.ca/software/180158/twilio-communications-platform Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 501 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Caller ID - Campaign Management Software - Chat/Messaging - Chatbot Software - Computer Telephony Integration - Contact Management Software - Event Triggered Actions - IVR - Mass Texting - Message Personalization - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition Software - Text to Speech - Third-Party Integrations - VoIP Software - Voice Customization - Voice Mail ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.ca/directory/30940/voip/software) ## Related Categories - [Cloud Communication Platform Software](https://www.capterra.ca/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) ## Alternatives 1. [SlickText](https://www.capterra.ca/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.ca/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 4. [Klaviyo](https://www.capterra.ca/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [EZ Texting](https://www.capterra.ca/software/145848/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Bad experience." — 1.0/5 > **Mario** | *October 9, 2025* | Capital Markets | Recommendation rating: 1.0/10 > > **Pros**: SMS at first, and the price, but then comes all the bad stuff after that. Bad service, and they don't respect your choices; they'll blame you for them. > > **Cons**: Customer service is terrible; they don't understand that they have a responsibility for the options they give us. > > Bad experience, after many years: I got hacked by them. They are charging me for services I never used and previously blocked, such as long-distance and regular calls. I even had a spending limit that was exceeded by $710, and they will not refund or waive the charges. ----- ### "Great platform if you're have a talented technical team" — 5.0/5 > **Anonymous User** | *June 17, 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I liked Twilio’s flexibility and scalability the most. It offers powerful APIs that let you easily build and customize omnichannel campaigns. They offer SMS, email, and voice to go with conversational AI functions. Our devs like their clear docs. > > **Cons**: I really dislike their business practices. Their sales and customer support team are not very clear when it comes to what your company needs to buy since they offer so many solutions. You often feel ripped off, and pay for things you don't need. You also need to have quite technical devs to set everything up correctly. They want you to do it yourself, which is how they keep prices down. > > Great tools, and clear docs but their business isn't for everyone. You need to be quite technical and know what you're doing. Otherwise you will be taken advantage of. ----- ### "Best overall omnichannel messaging app" — 4.0/5 > **Diana** | *January 16, 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get. > > **Cons**: It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else. > > The application is hands down the best, but their sales team is a bit pushy. The customer service is fairly good. ----- ### "Twilio is not meant for Canada" — 2.0/5 > **Gaurav** | *July 23, 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling. > > **Cons**: Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads. > > We lost a lot of business due to Twilio and would not recommend it for Canadian businesses. ----- ### "Only use it because its required in our CRM" — 3.0/5 > **Megan** | *January 8, 2025* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: I like that it connects to our CRM and sends automated messages > > **Cons**: I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything else we pay for and the website itself is not user-friendly ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.ca/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data