What Is Bitrix24?

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.

Who Uses Bitrix24?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Where can Bitrix24 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Bitrix
  • Located in Alexandria, U.S.
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 pricing

Starting Price:

  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$39.00/month.

Pricing plans get a free trial

About the vendor

  • Bitrix
  • Located in Alexandria, U.S.
  • Founded in 1998
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others


Chinese, English, French, German, Indonesian and 10 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 Video Chat
Bitrix24 Software - Bitrix24 CRM Contact
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Bitrix24 Software - Bitrix24 Video Chat
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Bitrix24 Software - Bitrix24 Task Management
Bitrix24 Software - Bitrix24 Mind Map

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Applicant Tracking Software
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Attendance Tracking Software
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Brainstorming
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Capacity Management
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Contractor Management Software
  • Create Subtasks
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Support Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Document Management Software
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling Software
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing Software
  • File Storage
  • Financial Management Software
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Nonprofits
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Form Builder
  • Forms Automation Software
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • HR Management
  • IVR / Voice Recognition
  • Idea Management Software
  • Import Tasks
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice History
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat Software
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management Software
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-User Collaboration
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding Software
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • PBX
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Pre-built Templates
  • Predictive Analytics Software
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator Software
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking Software
  • Proposal Generation
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Resource Scheduling
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Staff Management
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications Software
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing Software
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews of Bitrix24

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Maszni A.
Maszni A.
Senior Web Developer in Malaysia
Verified LinkedIn User
Entertainment, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Project management software with very good workload planning

5 last year

Comments: Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.


I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.


The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Adachi U.
Marketer in Nigeria
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Bitrix24 Review

5 2 months ago New

Comments: Bitrix24 has been amazing. I have been able to experience most of its features and an is a software I can recommend.


Bitrix24 can automate your sales and marketing for instants Bitrix24 notifies your teammates by sending a reminder of what action they need to take to interact with a client. It also creates an email template that can be sent to your potential client and it schedules a sale call task automatically, whenever a client is captured.


Bitrix24 is difficult to set up because of the way that it accompanies a ton of extra elements, programming, and specialized instruments. need a manual to sort out some way to introduce it on your framework and to utilize a venture the executive's instrument these additional elements will simply occupy rooms on your framework and customer support system is very poor. Even with the premium versions.

Eric r. B.
Eric r. B.
Chief Product Officer in U.S.
Verified LinkedIn User
Research, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

3 4 months ago

Comments: We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.


Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.


Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered: Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bitrix24: Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From: SugarCRM

Reasons for Switching to Bitrix24: Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Maria de lourdes D.
COO in Brazil
Hospitality, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Seems powerful, but it's a bit confusing

4 last month New


The fact that it could be a hub for all operations, with contact lists, project management capability and knowledge center


It was quite confusing, and I needed something a bit more flexible so that I could trim what was not necessary and keep the solution lean

Alternatives Considered: Airtable, ClickUp and Notion

Switched From: Asana

Verified Reviewer
Managing Director in Greece
Verified LinkedIn User
Mining & Metals, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Many features - not clear use cases

3 3 years ago

Comments: The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)


It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.


Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

Alternatives Considered: Insightly

Reasons for Choosing Bitrix24: The Zoho CRM was too fragmented and functions spread between too many sub-applications

Switched From: Zoho CRM

Reasons for Switching to Bitrix24: More features, availability of addons to expand functionality and better pricing

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