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What Is Bitrix24?

Bitrix24 is a leading free collaboration platform used by over 12 million organizations worldwide. Available in cloud and on-premise it offers communication tools, task and project management, social collaboration tools, employee engagement, group chat, shared calendars and more. Bitrix24 is absolutely free for unlimited users, but it also has paid plans with premium features.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls

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Reviews of Bitrix24

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
3.9
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paulo
Paulo
Finance in Brazil
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great task management platform. Great freemium version!

5.0 2 months ago New

Comments: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros:

For task management it's FREE, it's easy to set up, it's easy to use.

Cons:

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Bitrix Response

3 weeks ago

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and intuitive CRM without many complications

4.0 last year

Comments: Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive.

Pros:

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

Cons:

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Not very user friendly

3.0 last month New

Comments: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pros:

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Cons:

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Bitrix Response

3 weeks ago

Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.

Tichaona Redemptor
Tichaona Redemptor
Graphics desinger in South Africa
Verified LinkedIn User
Printing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Digital business enterprise.

4.0 4 months ago

Comments: Exciting and mostly informative with all features

Pros:

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons:

too many templets that has been used by other users of the platform

Bitrix Response

last month

Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.

Krishna
Krishna
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

An all-inclusive project management software

4.0 last year

Comments: It has helped us with task management, Gantt chart creation, task delegation, document integration, and software that can work with our other company applications.

Pros:

As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.

Cons:

The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program.

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