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Contact Center Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
Learn more about USAN Contact Suite for Amazon Connect
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation
Learn more about Zoho Voice
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes with key features to elevate your business operations.
- Advanced Calling and Routing: IVR, Messaging, and Voicemail services.
- Premium features: Power dialer, Call monitoring, and Queue performance metrics.
- Granular Visibility to calls at both the team and agent levels via detailed Call Analytics and Dashboards.
- Seamless Integrations with Zoho Apps for better customer interaction.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Learn more about Talkdesk
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 1 month free trial, no credit card required, no contracts.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Our call center software boosts efficiency with predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.
Learn more about DialedIn CCaaS
DialedIn delivers a robust contact center solution that optimizes operations with features to enhance efficiency and customer engagement. Our predictive and progressive dialers maximize agent productivity, while intelligent call routing and auto-attendant features ensure seamless customer interactions. DialedIn supports multi-channel communication, including voice, SMS, email, and social media to enable comprehensive customer engagement. Real-time reporting and analytics offer managers valuable insights for performance optimization. The software integrates effortlessly with leading CRM systems, streamlining data flow and boosting agent efficiency. A scalable, cloud-based infrastructure ensures reliability, exceptional call quality, and the flexibility to grow with your business. DialedIn's built-in suite of workforce management tools and advanced reporting features further empower your contact center to operate at peak efficiency.
Learn more about DialedIn CCaaS
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres.
Learn more about ICTContact
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Learn more about Kixie PowerCall
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
A customizable contact center solution that streamlines operations with team management, automated workflows, custom fields, and more.
Learn more about CaseManager
Case Manager is a customizable contact center solution that streamlines operations.
- Create teams, users, and security roles.
- Segment cases by department, book, customer, and more.
- Customize user interfaces and data with custom fields.
- Apply field-level read and write security.
- Create and manage automated workflows, processes, and activities.
- Generate documents in your desired format with high flexibility.
- Produce management and customer reports to suit your needs.
- Streamline phone and message-based customer interactions.
- Embed website functionality and develop custom extensions.
Run Case Manager on-premise or in the cloud.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
HaloCRM is a cloud-based contact center solution for businesses of all sizes.
Learn more about HaloCRM
HaloCRM is a powerful contact center solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers call management, automation, website integration, virtual agents and much more with an agent interface. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams.
Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions.
A full-suite of contact center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite.
All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.
Learn more about RingEX
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Learn more about Salesforce Service Cloud
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
GoTo makes IT and business communication easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot Software
