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Make every phone conversation count and give time back to your reps with 100+ CRM, helpdesk, and software integrations. Learn more about Aircall
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 12,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more. Learn more about USAN Contact Suite for Amazon Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud contact center built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE Learn more about CloudTalk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
DCCM is a web application that helps manage the Contact Center infrastructure deployment and operation changes effectively. Learn more about Pointel DCCM
DCCM is a web-based application that helps your operators effectively manage the contact center environment when faced with sudden and dynamic changes. It offers many features that let your operators quickly change operational parameters such as routing, balancing call loads, agent queues, and skills to meet Service Level Agreement objectives and optimize the customer experience. DCCM quickly captures all changes made by every user in your Contact Center and produces reports that can be exported Learn more about Pointel DCCM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Configuration management solution helps you optimize, manage, track quickly, and process the Genesys configuration environment changes. Learn more about Pointel Configuration Management Solution
Pointel Configuration Management Solution (CMS) is an online tool that provides complete visibility of the changes made in your Genesys configuration management environment. It reports the user's name who made the change, the date and time of change, and current & previous values of the edited configuration environment objects. Different data visualization graphs available in this tool helps contact center operators to explore the changes quickly, ensure changes and make their job significantly easier. Learn more about Pointel Configuration Management Solution

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Learn more about Kixie PowerCall
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere. Learn more about Squaretalk
Squaretalk is a versatile and secure cloud contact center platform with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use CPaaS provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API. Learn more about Squaretalk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Save time, increase productivity, and boost sales with Auto Dialer Software. Inbound, Outbound, IVR, Analytics & many more. Learn more about HoduCC
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. Channels: Voice, Video, Email, SMS, Live Chat, Integration with Facebook, Twitter, Whatsapp for Business, and Instagram. Learn more about HoduCC

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!! Learn more about uContact
uContact is a Cloud & Omnichannel solution that allows users to manage all their voice & text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too. Thanks to its market-leader dialers, Bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better CX to their own customers in every interaction, through every channel. Jump to uContact and reinvent yourself. Learn more about uContact

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Offers enhanced business analytics reports, multiple queues, AppDesigner, unlimited auto attendants, voicemail to email/text and more. Learn more about PanTerra Networks
Streams' contact center capabilities go beyond call center features. Not only does it improve customer satisfaction, responsiveness and customer retention, while at the same time reducing the overhead involved in running a traditional call center. But Streams contact center offers additional features like enhanced business analytics reports, multiple queues, AppDesigner, unlimited auto attendants, voicemail to email/text, and much more. Learn more about PanTerra Networks

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees Learn more about CallShaper
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Learn more about CallShaper

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee Learn more about Dialfire
Easy-to-use Outbound Call Center Software with performant predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee. Learn more about Dialfire

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks. Learn more about FCI Customer Communication Management
FCI is Customer Communications and Experience Management organization. We are keenly focused on delivering the world’s most meaningful customer experiences by using our SaaS offerings. FCI CCM is a smart solution that aims at bridging the gap between organizations and their customers by helping them create, manage and deliver dynamic, interactive, and personalized Omnichannel communications. For more information about FCI, visit https://fci-ccm.com/ Learn more about FCI Customer Communication Management

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Fastcall is a Salesforce CTI solution that helps Salesforce users manage inbound and outbound calls, videocalls and texts. Learn more about Fastcall
Fastcall Salesforce CTI is a call center solution powered by Twilio. Increase productivity & improve customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights. Fastcall is an Easier Way To Manage & Automate Phone / SMS / Video In Salesforce. Fastcall is a Salesforce native app and Salesforce licenses are required. Learn more about Fastcall

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoTo Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction. Learn more about Salesforce Service Cloud

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. Learn more about Agile CRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack.
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
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A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Front is a communication hub that helps businesses keep the human touch in every interaction.
Yes—you can scale and keep the human touch. Front is a customer communication hub that combines the simplicity of the email inbox with the automation and insights of a CRM. We make it easy for teams to send personalized replies faster, organize messages across channels, and always delight customers. As your needs change, Front's flexible workflows change with you. Teams of 5 and 5,000 alike use Front to scale their communication without compromising on quality or efficiency. Learn more about Front

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a complete remote contact center in a few minutes using one simple, user-friendly platform — no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right time. Access powerful analytics to improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Center cloud solutions and call center software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations. Learn more about RingCentral Contact Center

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Boost sales team productivity 4x with our top-rated Power Dialing and Sales platform. Blend phone/email/SMS and close deals faster.
Powering millions of monthly conversations for thousands of clients, PhoneBurner's power dialer helps teams reach 60-80 contacts hourly, per rep, with no awkward pause. Drop voicemails, send 1-click emails and SMS based on call outcome, and automate call logging and workflows so reps focus on live conversations. Get KPI reporting and call recording. Increase live answers with Local ID. Automatically distribute leads. Use our CRM, or integrate with Salesforce, Zoho, Hubspot, Zapier & many more. Learn more about PhoneBurner

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
ServiceNow Customer Service Management is built for the digitally connected service economy.
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. Learn more about ServiceNow Customer Service Management

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Learn more about Toky

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Leading provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Learn more about Bright Pattern

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work. Learn more about Zingtree

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way.
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated platform: SMS, email, fax, phone calls, video and social (Facebook, WhatsApp, Messenger, WeChat, etc.). XCALLY is currently installed in over 60 countries, growing… Learn more about XCALLY

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Canada Local product
Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. Learn more about Bria

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Canada Local product
Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Learn more about InfoFlo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software