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Contact Center Software

Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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Explore the most reviewed products by our users on the Contact Center Software

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Transform the way you do business with the exceptional features and flexibility of DialIn's hosted call center software. Learn more about DialedIn CCaaS
Cutting-edge technology designed for companies with a valid US address, EIN, and at least 5 agents. DialedIn delivers unrivaled performance, unmatched US-based support service, and a user-friendly interface. Our powerful software suite combines Inbound call routing, outbound predictive dialing, queued progressive dialing, and managed preview dialing. Seamlessly integrate with a wide range of third-party applications. Experience the difference for yourself - contact us today to request a demo. Learn more about DialedIn CCaaS

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
A full-suite of contact center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. A full-suite of contact center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads. Learn more about CallTrackingMetrics

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more. Learn more about USAN Contact Suite for Amazon Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres. Learn more about ICTContact
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs. Learn more about ICTContact

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
HaloCRM is a cloud-based contact center solution for businesses of all sizes. Learn more about HaloCRM
HaloCRM is a powerful contact center solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers call management, automation, website integration, virtual agents and much more with an agent interface. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction. Learn more about HaloCRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
RingCX is an AI-driven contact center solution with rich omnichannel support, including voice, video, SMS, email, chat, and 20+ digital Learn more about RingCX
RingCX is an AI-powered contact center solution designed to optimize customer engagement. It provides rich omnichannel support, combining voice, video, SMS, email, chat, and 20+ digital channels—including social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp. With a unified interface, agents can manage interactions from a single pane of glass. Deployment is quick and straightforward, thanks to a centralized administrative interface, enabling setup within days instead of weeks. The platform integrates seamlessly with RingEX, allowing agents to collaborate with internal experts for improved first contact resolution. RingCX's pricing model is designed for predictability and cost savings, offering unlimited domestic minutes to streamline budgeting. This comprehensive solution aims to enhance customer experience and operational efficiency before, during, and after interactions. Learn more about RingCX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs. Learn more about Zoho Desk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs. Start with a 1 month free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration. With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. Unlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it. Learn more about RingEX

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. Learn more about Nextiva

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more! Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate. With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world. Learn more about Bitrix24

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction. Learn more about Salesforce Service Cloud

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
GoTo makes IT and business communicatiosn easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. Learn more about GoTo Connect

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Facebook and more. Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms. Learn more about Userlike

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. Learn more about Agile CRM

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

Features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software