236 results
Why Capterra is free
Improve your call center technology and discover a UCaaS platform packed with capabilities and omnichannel conversation intelligence. Learn more about CallTrackingMetrics
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams. Learn more about CallTrackingMetrics
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations. Learn more about Aircall
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 7,500+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

The only workforce automation solution that increases efficiency while improving agent engagement and the customer experience. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved its customers over $140 million in the past 2 years. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Manage the customer experience end-to-end with Front. Bring email, chat, SMS & all your customer communications into a unified platform Learn more about Front
Manage the customer experience end-to-end with Front. Bring email, chat, SMS, phone, and all your customer communications into a unified platform alongside your CRM and database. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Manage the customer experience end-to-end with Front. Bring email, chat, SMS, phone, and all your customer communications into a unified platform alongside your CRM and database. Front is the first...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best-rated telephony solutions. Grab a local phone number from 140+ countries and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE. Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

XCALLY is an innovative omnichannel communication solution designed to manage Customers’ relationship in a simple way. Learn more about XCALLY
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated platform: SMS, email, fax, phone calls, video and social (Facebook, WhatsApp, Messenger, WeChat, etc.). XCALLY is currently installed in over 60 countries, growing… Learn more about XCALLY
XCALLY is an innovative omnichannel communication solution. It has been designed to manage Customers’ relationship in a simple, efficient and effective way, all seamlessly in a unified and integrated...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!! Learn more about uContact
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication for any type of company. uContact is an All-in-One Contact Center solution. Our unique one-on-one customer service makes us perfect for small to medium contact centers. Rather than relying on multiple applications, you can have all your voice and text interactions in a single, unified inbox. Learn more about uContact
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

International award-winning Cloud PBX service with full Contact Center capabilities, perfect for small and medium-sized businesses. Learn more about VoIPstudio
International award-winning Cloud PBX service with full Contact Center capabilities, perfect for small and medium-sized businesses. Enhance sales and customer support teams' productivity and efficiency while improving QoS and customer satisfaction. Enable your teams to work from home. More than 40 advanced features, including Call Routing, CTI Integrations, Call Logging, Call Recording, IVR, ACD Queue Management, and Wallboard. Omnichannel 24/7 support service. Thousands of customers trust us! Learn more about VoIPstudio
International award-winning Cloud PBX service with full Contact Center capabilities, perfect for small and medium-sized businesses. Enhance sales and customer support teams' productivity and...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Save time, increase productivity, and boost sales with Auto Dialer Software. Inbound, Outbound, IVR, Analytics & many more. Learn more about HoduCC
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. Channels: Voice, Video, Email, SMS, Live Chat, Integration with Facebook, Twitter, Whatsapp for Business, and Instagram. Learn more about HoduCC
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Offers enhanced business analytics reports, multiple queues, AppDesigner, unlimited auto attendants, voicemail to email/text and more. Learn more about PanTerra Networks
Streams' contact center capabilities go beyond call center features. Not only does it improve customer satisfaction, responsiveness and customer retention, while at the same time reducing the overhead involved in running a traditional call center. But Streams contact center offers additional features like enhanced business analytics reports, multiple queues, AppDesigner, unlimited auto attendants, voicemail to email/text, and much more. Learn more about PanTerra Networks
Streams' contact center capabilities go beyond call center features. Not only does it improve customer satisfaction, responsiveness and customer retention, while at the same time reducing the...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees Learn more about CallShaper
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Learn more about CallShaper
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Increase conversions, deliver top customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers. Learn more about Balto
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale "perfect" to thousands of agents with the push of a button and get immediate insight into what's working and what's not. Learn more about Balto
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto's Real-Time Guidance for contact centers. Balto is the #1 Real-Time Guidance for contact centers....

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Axiom cloud contact center. The ultimate in flexibility and ease of integration Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Zendesk offers an industry-leading customer service solution.
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management....

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails,...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

A cloud-bas communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing.
A cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing.MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
A cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing.MiCloud Connect lets you move communications and collaboration...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho,...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Cloud-based Power Dialer/CRM - Dial up to 80 contacts/hour, instantly drop voicemail and email, manage contacts and close more sales.
Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort prospects in efficient new ways, or integrate with Salesforce or your own CRM. Create custom dialer buttons to streamline workflow, instantly leave voicemails and send emails. Track email opens and attachment views. Call recording. Local ID. Call tracking and more. Cloud based platform.
Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. Integrate and make calls from your CRM. Increase your team¿s productivity. Reduce staff training time. Easy setup. No expertise needed. Your teams will never miss a costly call again. No more supervision worries with remote workers. From only £17 per month.
Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Leading global provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services....

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync.
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Streamline your sales, marketing and service processes to manage a complete customer journey on a single Creatio platform.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service. Midsize and large organizations can now efficiently manage the complete customer journey from lead to order, and to ongoing account maintenance. Creatio has been widely recognized by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, ISM and received multiple prestigious awards.
Creatio is a global software company providing a leading low-code platform for process management and CRM that connects the dots between marketing, sales and customer service. Midsize and large...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software

Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software.
Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.
Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive...

Top features

  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot Software