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What Is OnTime 360?

OnTime 360 is an All-In-One courier management software solution. We offer an ever-improving delivery management software solution that will keep your company on track, on time, and always connected with your team and customers. OnTime 360 offers you more features at a lower price. Includes customizable customer web portal, international support for 143 total countries, flexible customer pricing structure, and advanced route stop scheduling. Implementing OnTime into your company is fast & easy.

Who Uses OnTime 360?

If you are a carrier, freight broker, messenger, courier, or dispatching service, your business can become more effective and save money with OnTime's delivery management software.

OnTime 360 Software - All-In-One Solution
OnTime 360 Software - Customer Web Portal with Order Entry, Tracking, and Invoicing
OnTime 360 Software - Route Optimization and Driver Mobile Application
OnTime 360 Software - Complete Dispatching Tools
OnTime 360 Software - Generate Custom Shipping Labels with Barcodes

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Reviews of OnTime 360

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.5
Features
3.8
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
49%
4
32%
3
16%
2
3%
Charissa
Charissa
Office manager in US
Verified LinkedIn User
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

This platform meets all of my businesses needs

5.0 2 years ago

Comments: We use this daily for dispatching our drivers. We love all the things you can do with it and it even has the capability to transfer info over to QuickBooks. Which we are currently trying to use

Pros:

There is so much to do on this platform. There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding

Cons:

You have to pay per user after a certain amount of users. This should be bundled up in the price

Chella
OFFICE MANAGER in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

HAVE LOVED IT FROM DAY 1

5.0 5 years ago

Comments: It has helped our business be up to date and more efficient.

Pros:

The versatility from day one! The ease of use.

Cons:

I would like to see the reports have the ability to be modified for more specific uses.

Malinda
Malinda
Co-Owner in US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

After 5 months of trying to get this system functioning we had to abandon it

3.0 6 years ago

Pros:

Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Cons:

Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.

Vesigo Studios Response

6 years ago

We are sorry to see that you have chosen to close your OnTime 360 account. Many of our customers agree that our price quotes feature, Customer Web Portal, new Mobile Applications for drivers, and flexible pricing are among our many great features. Our unlimited in-house Customer Service is included free of charge to our customers using all OnTime subscription levels. Many of our customer's suggestions have been included in recent updates to our software. Of course, as with any new software system, there is a learning curve and we welcome our customers to call or email us at their convenience. We understand that, despite our continual efforts, some of the difficulties you were having could not be resolved to your satisfaction. Please note that a partial refund was provided. As always, we strive to take our customers recommendations and constructive criticism into consideration and continually work to improve. We appreciate you taking time to give us your feedback.

Juah
VP Operations/co-owner in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

I regret not switching to OnTime sooner

5.0 2 years ago

Comments: Overall I wish we would’ve implemented this program sooner. The efficiency has increased as well as reducing a lot of tedious office work that is now unnecessary. There are so many detailed functions of the program that we use daily. Customer service/technical support is amazing. They answer pretty much right away and are able to help in real time, emails are also responded to within 24 hours. The guys and Technical Support are invaluable and I can’t say enough things about their promptness, knowledge, and the courteousness and willingness to help figure out a problem and provide a solution. We talk almost daily about how much this program/features have helped our business.

Pros:

It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.

Cons:

The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.

Amy
Bookkeeping and HR Assistant in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Courier Companies viewpoints of OnTime360 uses.

4.0 9 months ago

Pros:

Their customer services is not only prompt but deeply intuitive. I don't know how many times I call service support to receive someone reading a script with little actual use of a services knowledgeable enough to help with the un-hinged causal or silly questions. Top Tear Support from Ontime every time.

Cons:

The billing system, i do think it is a bit of user faulty bits but the billing system seems so hard to manage and file. Along with Report systems and building reports. You really need to have a sandbox setting to be able to go in and mess things up and then learn how to edit them while you work as to not affect the actual accounts almost.