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Virtual Selling
Virtual selling refers to the processes and technologies that allow salespeople to communicate with customers remotely. It can include both synchronous communication (communication that happens in real time, such as a phone call) and asynchronous communication (communication that happens over a period of time, such as a series of emails). These communications might replace face-to-face sales conversations.
What Small and Midsize Businesses Need to Know About Virtual Selling
Virtual selling can benefit SMBs that, unlike large companies, might not have the budget to travel to potential customers and have face-to-face conservations.
Related terms
- RM (Relationship Manager)
- Best-in-class
- Customer Relationship Management (CRM)
- Shared Services Or Shared Services Center
- Contact Center
- Customer Information File (CIF)
- Business Development Representative (BDR)
- Customer Relationship Management (CRM) Analytics
- Customer Experience
- Best-of-breed
- Customer Experience Management (CXM)
- Go-to-Market (GTM) Strategy
- Chatbot
- Channel Management
- Corporate Communication
- Customer Engagement Center (CEC)
- Customer Analytics
- CSS (Customer Service and Support)
- Electronic Customer Relationship Management (e-CRM)
- Voice of the Customer (VoC)
