Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud delivery model that comprises six communication functions: -Enterprise telephony -Meetings via audio, video, and web conferencing -Unified messaging -Instant messaging -Mobility -Communications-enabled business processes A service provider operates and maintains the above functions on behalf of an organization, freeing up labor and resources. The provider delivers services for a monthly subscription fee and manages communication infrastructure such as racks, data centers, and audio-visual software.
What Small and Midsize Businesses Need to Know About Unified Communications as a Service (UCaaS)
An SMB might invest in UCaaS to outsource the maintenance of communication technologies to a third-party provider, improving security and compliance. Because UcaaS is a cloud-based delivery model, SMBs don't have to maintain on-premise infrastructure such as data centers and servers.