Digital Divide
This describes the divide between those who can easily access certain technologies and those who can't. It particularly highlights internet access challenges, as well as internet-connected devices. Reasons behind the digital divide include economic challenges, education and opportunity inequalities, geographic location, as well as cultural and social inequities.
What Small and Midsize Businesses Need to Know About Digital Divide
SMBs can help address the digital divide by creating opportunities and initiatives in their communities to facilitate technology access and literacy. They can also take action on their hiring policy to ensure the digital divide doesn't affect their consideration of job candidates; this is particularly important for SMBs that work with digital assets or media.
Related terms
- RM (Relationship Manager)
- Best-in-class
- Customer Relationship Management (CRM)
- Shared Services Or Shared Services Center
- Contact Center
- Customer Information File (CIF)
- Business Development Representative (BDR)
- Customer Relationship Management (CRM) Analytics
- Customer Experience
- Best-of-breed
- Customer Experience Management (CXM)
- Go-to-Market (GTM) Strategy
- Chatbot
- Channel Management
- Corporate Communication
- Customer Engagement Center (CEC)
- Customer Analytics
- CSS (Customer Service and Support)
- Electronic Customer Relationship Management (e-CRM)
- Voice of the Customer (VoC)
