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Instacart
Instacart Overview:
What Is Instacart?
Food delivery platform for grocery stores with online ordering, gift cards, order tracking capabilities, and more.
Where can Instacart be deployed?
Cloud-based
On-premise
Overall rating
See all reviews
Based on 46 reviews
Reviews sentiment
Positive
80%
Neutral
4%
Negative
15%
Starting Price
US$3.99
Per User, Per Month
Free trial
About the vendor
- Instacart
Countries available
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United States
Languages
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English
Features of Instacart
Other great alternatives to Instacart
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Top rated features
Online Ordering
Order Management Software
Top rated features
Order Management Software
Reporting/Analytics
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Mobile Access
Order Management Software
Top rated features
Mobile Access
Online Payments
Top rated features
Loyalty Program
Mobile Access
Top rated features
Mobile Access
Order Management Software
Top rated features
Driver Management
Routing
Top rated features
Food Delivery Dispatching
Mobile Access
Top rated features
No features have been rated by reviewers for this product.
Capterra verified reviews for Instacart
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Overall rating
Based on 46 reviews
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Deb
Senior in Canada
Supermarkets, Self Employed
Used the Software for: 2+ years
"Senior customer who ckd mrmbetship due to multiple occasions of poor product quality and unresponsive customer service."
May 4, 2024
Pros:
Not much. Overcharged and poor or rotton products. No quality control.
Cons:
Same as above. Do not use this service as they ship liw quality products
Reviewer Source
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Bridgett
Not relevant in Canada
Logistics & Supply Chain, 10,000+ Employees
Used the Software for: 1+ year
"Bad service! Unethical cancellation policy."
September 21, 2025
Had many instances of items being wrong, and late. This was the last straw. Will never use them again! Zero support when things don’t go as planned and they charge you fees when they make mistakes and refuse outright to do a simple thing in order to make it right! I hope they’re happy with their last $15.00 plus tax from my account. They have now lost my business forever and everyone I know will know about this unethical practice of theirs as well.
Pros:
Having the option to order groceries online is great when they actually do what they say they will.
***
Cons:
Customer service was terrible! I had to cancel an order because it was going to be delivered an hour late, and they charged me a cancellation fee of 15.00 plus tax. They could not meet their service promise and proceeded to charge me a ridiculous fee for a problem they caused! Deleted my account and will never use this service again! Terrible customer service to burden your customers with fees when you can’t meet your own service promises. Unethical cancellation policy!!!
Reviewer Source
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Rick
Deliveryman in Canada
Wine & Spirits, Self Employed
Used the Software for: 1-5 months
"Don't shop for this company!!"
March 29, 2025
Terrible experience! The company owes me $132 for a reimbursment and are not paying me back! Nobody knows how to get me my money back, and they have now deleted my account and I have no way of talking to anyone.
Pros:
Nothing, they don't do anything to help you as a shopper.
Cons:
They are the most unorganized company I have ever had dealings with! The batches they put together are so far away from where you shop, it is totally not worth it to do a shop. Some of the batches had me driving for 100 km and only paying $25. I would end up making about $5 after paying for my gas, not even mentioning my time to complete the order. Customer service for the shoppers is a total waste of time. None of the agents know how to fix an issue quickly.
Reviewer Source
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Stephanie
Case manager in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1-5 months
"Do not work here"
March 14, 2024
Horrible- I have spent more than I earned and am still waiting for a reimbursement for almost $400
Pros:
Nothing- they have been denying a reimbursement of almost $400 for 3 weeks
Cons:
Paying for orders and not being reimbursed
Reviewer Source
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Kathryn
Boss in Canada
Information Services, Self Employed
Used the Software for: 2+ years
"Frustrated disabled disappointed senior"
February 9, 2024
Pros:
Until my most recent transaction, I really liked Instacart. You only get one chance to cause me stress. Three calls regarding an unreleased hold in which every person I spoke to blamed the bank for the delay (how childish), something that had never happened before! Then multiple calls to the bank which had to be escalated to get anywhere, and finally after a week and a half, the hold was released.
Cons:
There customer service is ineffective and I'll never trust this business again. I've already deleted the app.
Reviewer Source
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