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SMA (Service Management Agreement)
A service management agreement (SMA) is a tool for monitoring and managing the impact of IT in an organization. It helps businesses measure the effectiveness of IT architecture and services.
What Small and Midsize Businesses Need to Know About SMA (Service Management Agreement)
SMBs can use an SMA to discover whether a new server provides value for money, for example, or if a particular software helps a company achieve its business goals.
Related terms
- Haptics
- WAN (Wide-Area Network)
- Intranet
- SLO (Service-Level Objective)
- Security Orchestration, Automation and Response (SOAR)
- Scalability
- Service-Level Agreement (SLA)
- Software as a Service (SaaS)
- Identity and Access Management (IAM)
- Data Center
- Augmented Reality (AR)
- Synchronous
- Multitenancy
- Chief Information Officer (CIO)
- IT Services
- Authorization
- Service-oriented Architecture (SOA)
- Platform as a Service (PaaS)
- Managed Service Provider (MSP)
- Security Information and Event Management (SIEM)
