--- description: Learn more about athenaOne pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: athenaOne Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [EMR Systems](/directory/20028/electronic-medical-records/software) > [athenaOne](/software/98735/athenaone) # athenaOne Canonical: https://www.capterra.ca/software/98735/athenaone Page: 1 / 38\ Next: [Next page](https://www.capterra.ca/software/98735/athenaone?page=2) > Web-based tool that offers electronic health records, revenue management \& patient engagement modules for optimized patient outcomes. > > Verdict: Rated **3.8/5** by 909 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses athenaOne? Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 909 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: athenahealth - **Location**: Watertown, US - **Founded**: 1997 ## Commercial Context - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Appointment Scheduling Software - Billing & Invoicing - Case Management Software - Charting - Claims Management Software - Claims Scrubbing - Clinical Notes - Code & Charge Entry - Coding Assistance - Compliance Tracking - Decision Support Software - Document Management Software - Drug Reference Database - E-Prescribing - EMR/EHR - For Medical Purposes - For Physical Therapy - Formulary Management - HIPAA Compliant - In-Patient Management - Initial Assessments - Insurance Eligibility Verification - Inventory Management Software - Invoice History - Medical Billing Software - Medical History Records - Medication Management - Multi-Location - Multi-Provider Practice - Out-Patient Management - Patient Engagement Software - Patient Intake - Patient Management Software - Patient Portal Software - Patient Records Management - Patient Scheduling - Physician Management - Physician Scheduling - Practice Management - Records Management Software - Reminders - Remittance Advice - Remote Treatment Planning - Scheduling Software - Secure Messaging - Self Service Portal - Treatment Planning - Vaccine Management - Video Conferencing Software ... and 1 more features ## Integrations (33 total) - Abridge - Assist - Assist - Assist - Beam Health - Bridge - Bridge - Care Management - DeepScribe - Fullscript - PatientIQ - Phreesia - Recommend - Recommend - Rectangle Health ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software) ## Related Categories - [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.ca/directory/32561/cardiology-emr/software) - [Podiatry EMR Software](https://www.capterra.ca/directory/32617/podiatry-emr/software) - [Medical Billing Software](https://www.capterra.ca/directory/30026/medical-billing/software) - [Telemedicine Software](https://www.capterra.ca/directory/30949/telemedicine/software) ## Alternatives 1. [Practice Better](https://www.capterra.ca/software/159263/better) — 4.8/5 (96 reviews) 2. [Carepatron](https://www.capterra.ca/software/195467/care-patron) — 4.4/5 (853 reviews) 3. [Jane](https://www.capterra.ca/software/178984/jane-app) — 4.8/5 (499 reviews) 4. [SimplePractice](https://www.capterra.ca/software/130710/simplepractice) — 4.6/5 (2824 reviews) 5. [Mend](https://www.capterra.ca/software/165634/mend-app) — 4.6/5 (920 reviews) ## Reviews ### "AthenaOne Is the Perfect Medical Software" — 5.0/5 > **Veronica** | *July 31, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I like how efficient it is to use the software. I am able to check into my medical appointment, schedule appointments, and get customer support for any issues, medical or otherwise. > > **Cons**: I have no problems with athenaOne. The app answers all my questions, concerns, and needs. I would gladly continue using it. ----- ### "Good but expensive EMR/Practice management software" — 4.0/5 > **Landon** | *December 1, 2025* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: AthenaOne offers strong clinical workflows and helpful automation for routine tasks. The integrated scheduling, charting, and billing features work together smoothly, which reduces administrative burden and keeps patient visits moving efficiently. > > **Cons**: Some parts of the interface can feel cluttered, and certain tasks take more clicks than expected. Reporting tools are powerful but not always intuitive, so it can take time to learn how to generate the data you need. Also, it's expensive\! > > Overall, AthenaOne has been a solid EMR for daily clinical use. It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional workflow inefficiencies require some adjustment. ----- ### "Warning: Athenahealth may put you out of business" — 1.0/5 > **dana** | *June 9, 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. > > **Cons**: I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. > > Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. ----- ### "A user-friendly Patient Portal with minor drawbacks" — 5.0/5 > **Absana** | *December 20, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing \& Payments, Messages, My Health and Test Results" make it very accessible even for people that have difficultly using/understanding technology, like my mom. Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages. Overall, I have not encounter any bugs or issues and it makes things like paying bills very easy. It's also convenient that test results and medical records(including shot record) is accessible in one system > > **Cons**: One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary. However, there is an option in settings that allows you to enable, still it does feel a little tedious. Furthermore, the initial setup process at first was confusing, however, it was still manageable. > > My family primary doctor that works at Family Healthcare Associates uses the "Catalyst Physician Group Athena Patient Portal". During my time with them, Family Healthcare associates has used a lot of other Patient Portals, and as a patient, I can say that I do prefer this Athena Patient Portal. ----- ### "Excellent Medical Records Platform" — 5.0/5 > **Sabiha** | *August 24, 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims. It has an easy to use interface with customer support and advanced security. > > **Cons**: The system may need to be upgraded or rebooted periodically for the most recent software updates and protection from bugs and issues. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.ca/software/98735/athenaone?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/98735/athenaone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data