athenaOne

Very easy to pick up and get going.

Pros:

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons:

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Athena Review

Comments: Athena one is such an easy site to use from a healthcare standpoint. Scanning in orders is so convenient and everything is easy to sort through.

Pros:

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Cons:

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Report Data is NOT true data

Comments: Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted to build a practice customizable EMR, they missed the mark gravely. Changes happened in November to the UDS reporting capability. Reports for clinical data were a mess, unreasonable, and horribly incorrect. They need much help with writing the logic in their reporting criteria.

Pros:

Facesheet shows all of the pertinent information on each patient before an encounter is open. AS LONG AS the clinical staff have updated the chart correctly.

Cons:

I am stating this as a personal opinion that does not represent my present or past employer. I have used this EMR for FIVE (5) years in front office. back office, management, and reports. There are too many workarounds for the providers and support staff. Their logic in reports is insane. Data does not pull accurately, so charts have to be manually checked to see if a measure is actually satisfied. Calling the CSC in FIVE years, has resulted in ONE (1) helpful specialist, the others always have to put in a further review case, which never gets answered logically. I ask specifics and am given back elusive answers that leave me feeling inept, and I know it is this system, not my experience or understanding. ACO and UDS reporting is LOGICAL. The number of patients in a measure, like tobacco screening and cessation, is the denominator. The number of patients that have been screened for use and cessation education is the numerator. Easy to understand. Except Athena report logic doesn't pull accurate data. I have had to manually look at charts to see if the work was done by the clinical staff and change my data reporting that way before I report it out, and as of yesterday, out of 564 charts that "need data" in this report, 75 out of 100 satisfied the measure within the chart but not within the report. This is one example of the problems with the Athena logic, and why I would never recommend this to any FQHC that needs to report data to CCPM, ACO or HRSA.

Patient care in your hands

Comments: It has been awesome to manage patients information, appointments and telehealth visits

Pros:

Easy to manage patient information and user friendly for teleheath appointments

Cons:

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

User Friendly

Comments: Overall, my experience has been good. No complaints

Pros:

It is user friendly. I like that it alerts you when patients information needs to be updated.

Cons:

It is not easy to update patient insurance information.