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athenaOne
What Is athenaOne?
athenaOne organizes the moment of care, performs administrative and quality services to ensure full payment, and tracks all physician orders so doctors can focus on what they do best. Deliver high quality care. With athenaOne, Doctors benefit from continuous access to the best practices of the nation’s largest clinical network, the most up-to-date and extensive quality rules and industry guidelines, and 24/7 support.
Who Uses athenaOne?
Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants.
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athenaOne
Reviews of athenaOne

AthenaOne - A complete Easy to Use Platforms for Patient Engagement and Management
Comments: My experience with AthenaHealth has been really awesome. I like all the features and functionalities that it offers. It makes my work easier, faster, and efficient. It saves me time and helps me address patient's needs in a more concise and timely manner. I loved using this product!
Pros:
What I loved about AthenaOne is it is so easy to use. It is not complicated and quite easy to find information about the patient.
Cons:
So far with my everyday use of Athena, I don't have any complaints as it makes my job a lot easier, faster, and efficient. Help me to address patient's needs in a quick and timely manner.
Alternatives Considered:
Outstanding Software For Any Medical Facility
Comments: I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.
Pros:
AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.
Cons:
The updates can be a bit disruptive, but they work quickly to resolve any issues.
Frustrating!!!
Comments: Everything was fine when they had their old Legacy system, but they'd rather go with a "modern" -read: all white and runs together- look instead of improving upon a schedule that already worked. Genuinely, I would NEVER recommend them to anyone, and if I were in charge of switching our practice's interface, I'd ditch Athena so fast.
Pros:
The Legacy system is the only part of this system I like and use consistently. It's all right, but they're getting rid of it instead of improving the issues we've asked to have fixed.
Cons:
Where to start? The community aspect used to communicate with other users is only helpful when Athena feels that your voice matters, and unless you're kissing their feet, they couldn't care less about your comments/concerns. They'll merge or delete complaints about their new UI and refuse to ask their users for opinions before implementing a system that doesn't work. Then there's the fact that their new system isn't even user friendly! They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page. On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then tell you to send complaints to their developing team, who in turn send you ANOTHER script. And don't even get me started on how many concerns/complaints have gone unsolved in the name of "modernity," or how their 'help' section answers almost no questions posed but will send you links to useless videos and threads that didn't answer the questions there, either. Utterly embarrassing. Needless to say, you'd be better off spending money on a company that actually asks its users on their opinion before implementing a broken UI and answers you.
Quality/Informatics Manager
Comments: Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options.
Pros:
The ease of functionalities. CSM access.
Cons:
Not being able to “copy” reasons for visits from one provider to another.
AthenaOne
Comments: We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.
Pros:
I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.
Cons:
AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.
Athena doesnt stand behind product
Comments: Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this.
Pros:
Ability to fax reports directly to providers
Cons:
Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface.
Alternatives Considered:
I got my weekends back!
Comments: Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!
Pros:
Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.
Cons:
I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.
Perspective from a Medical Assistant
Comments: Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered.
Pros:
As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.
Cons:
Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.
Athena Review
Pros:
The overall appearance of Athena is by far the best I have used so far.
Cons:
Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

Easy to use
Pros:
Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.
Cons:
Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.
Great product
Comments: Overall would recommend to future colleagues
Pros:
AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.
Cons:
While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.
Frustrating experience
Pros:
The actual EMR is well designed and one of the best on the market. The workflows and order sets made use of the EMR very easy to use.
Cons:
We liked the Athena EMR. We did not like the Athena One package, the related onboarding process or the corporate policies of Athena. We were told that the onboarding process would be 3 months. During that time we had (unhelpful) weekly meetings with Athena reps. My staff and myself did the required ,yet excessive, onboarding tasks outside of these meetings. However after 5 months the Athena One build out was still incomplete due to Athena staff's lack of progress. Communications around their delays were met with corporate gaslighting and deflecting. This is a solo provide practice with 1-2 insurance panels. There is no logical reason that the EMR should not have been ready for use after 5 months. I have used Athena in other settings and it seems that they do a very poor job with submitting claims. Most practice lose money if they re relying on Athena One to submit claims.
User Friendly
Comments: Overall I would choose Athena again and recommend it to my colleagues.
Pros:
AthenaOne does updates frequently to stay on top of the constant changes in healthcare. Training information is provided at each step of the way. The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time.
Cons:
The process to work claims on the back end takes some getting used to.
Patient care in your hands
Comments: It has been awesome to manage patients information, appointments and telehealth visits
Pros:
Easy to manage patient information and user friendly for teleheath appointments
Cons:
It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.
Eddie’s View
Pros:
Accessibility and user friendly options for all users
Cons:
Development roadmaps/releases were a little slow but glad they have picked up significantly
Best EMR out there, but pricy
Comments: I did like the system. It was wonderful working with during my PMHNP preceptorship.
Pros:
The ease of use, ease of charting, ease of e-prescribe
Cons:
Setup cost is insanely expensive. Also, telemed is strange.
AthenaOne is a Reliable solution / User friendly!!!
Pros:
Reliable, seamless integration, user friendly , excellent customer service
Cons:
I don’t have cons yet, it has a great customer service.
EMR review
Pros:
Billing ease, reporting, functionality and customer service.
Cons:
Level of growth and capacity level of As the company grows may be limited.
Standard solution for records
Pros:
Good patient portal for accessing documents and records
Cons:
There wasnt anything I disliked, it is a pretty standard records software
Review Athena One
Comments: Great
Pros:
My CSM is great to work with. He meets our needs for the support we need
Cons:
Quality management reports. I absolutely hate it!!!
Excellent product for mental health management
Pros:
Its a very easy to use and intutive product. Great support available.
Cons:
Setup and configuration took a bit of time.
Integration with AthenaOne
Pros:
Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.
Cons:
I do not have any cons about athenaOne at this time.
Easy to use option
Pros:
The functionality of it, it is easy to use and to navigate.
Cons:
Sometimes the scheduling feature gets wonky but overall it’s solid
ATHENA ONE
Pros:
I like the easy use of the system and learning modules.
Cons:
I dont like that my manager has to call to update the system with any new forms
Amazing review
Comments: Had a great overall experience with AthenaOne.
Pros:
Everything is great on the website......
Cons:
I liked everything about the website everything was fine.