---
description: Learn more about Mutual Expert pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Mutual Expert Pricing, Reviews & Features - Capterra Canada 2026
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Breadcrumb: [Home](/) > [Insurance Policy Software](/directory/20036/insurance-policy/software) > [Mutual Expert](/software/98088/mutual-expert)

# Mutual Expert

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> Web-based insurance platform to streamline a policy's lifecycle including quoting, claims, financial reports, payments, and more.
> 
> Verdict: Rated **4.2/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Mutual Expert?

Designed for mutual insurance companies to manage insurance operations and policy administration by automating tasks such as quoting, claims processing, agency \& insured access, reporting \& more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 6 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ECCA
- **Founded**: 1975

## Commercial Context

- **Starting Price**: US$20,000.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Billing & Invoicing
- Broker/Agent Portal
- Carrier Upload
- Claims Management Software
- Claims Tracking
- Commission Management
- Customer Management
- Customer Portal
- Document Management Software
- Electronic Claims
- Policy Issuance
- Quotes/Estimates
- Reinsurance Administration
- Renewal Management
- Risk Assessment
- Underwriting Management

## Support Options

- Chat

## Category

- [Insurance Policy Software](https://www.capterra.ca/directory/20036/insurance-policy/software)

## Related Categories

- [Insurance Policy Software](https://www.capterra.ca/directory/20036/insurance-policy/software)
- [Insurance Rating Software](https://www.capterra.ca/directory/20037/insurance-rating/software)
- [Claims Processing Software](https://www.capterra.ca/directory/30029/claims-processing/software)
- [Commercial Insurance Software](https://www.capterra.ca/directory/31283/commercial-insurance/software)
- [P\&C Insurance Software](https://www.capterra.ca/directory/31282/p%26c-insurance/software)

## Alternatives

1. [Jenesis Software](https://www.capterra.ca/software/119068/jenesis-software) — 4.7/5 (283 reviews)
2. [NowCerts](https://www.capterra.ca/software/132779/nowcerts) — 4.8/5 (150 reviews)
3. [tigerlab](https://www.capterra.ca/software/151822/tigerlab-i2go) — 4.9/5 (10 reviews)
4. [InsureEdge](https://www.capterra.ca/software/200834/insureedge) — 5.0/5 (1 reviews)
5. [Layr](https://www.capterra.ca/software/190549/layr) — 5.0/5 (1 reviews)

## Reviews

### "Greatly reduces back end work involved in insurance" — 4.0/5

> **Rufina** | *August 9, 2018* | Insurance Software | Recommendation rating: 8.0/10
> 
> **Pros**: It’s a management environment that has been specifically built for the insurance industry and designed to cut down our need to do back end work. This includes policy administration, insurance rating capabilities, real-time reporting and accounts receivable. Most of the features like the GL and AP suitably meet our needs so we’re pretty happy with that.
The system is simple, user-friendly and is somewhat customizable.  Customer support is commendable.
> 
> **Cons**: Some features don’t work as they should, but their support staff have been able to resolve them for us. We’d also like to have more ability to customize other areas.

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### "Positive Long Term Relationship" — 4.0/5

> **Douglas** | *December 2, 2011*
> 
> **Pros**: Expert does provide a lot of features.  It's nice to be able to have a product that handles most of the back end processing that is required.  This is inclusive of rating, policy administration, reporting, accounts receivable.
> 
> **Cons**: We do run into features that don't alway work in accordance with how we would want them to.  Most of the time, these items can be fixed relatively quickly, but there are some things that we end up having to work around for a while.
> 
> We have worked with ECCA for 12+ years, and it has been an overall good experience.  The programmers are knowledgable and have a lot of experience.  We have come a long way with ECCA, and we are happy they have been pushing the Expert product in a positive direction.  It has helped streamline our operation tremendously.

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### "Mutual Expert" — 4.0/5

> **Justin** | *November 9, 2011*
> 
> **Pros**: Customer Service is \#1
Reliable and sound SQL DB data method
Value for performance
Somewhat customizable
Meets the needs of our company
> 
> **Cons**: Limited data output/reporting
Inability to customize in some areas
Not currently integrated with accounting
> 
> Determine what the needs of your company is and compare products/vendors closely. Find what adequately meets needs and then review the performance of those companies along with their customer support reputation as the key to any good software is their ability to provide high quality customer support in a timely manner, ECCA performs exceptional in the arena of customer support.

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### "ECCA - Mutual Expert" — 4.0/5

> **Justian** | *November 9, 2011*
> 
> **Pros**: For a small mutual ins. co., the Expert system meets our needs. I has the capability of producing real time reports as needed and being able to export them for further analysis.
The rating and claim systems are very user friendly. The GL and AP features adequately meet our needs.

Customer support is very good with help available immediately.
> 
> **Cons**: No particular issues.
> 
> Additional reinsurance reports would be benificial particularly as it relates to preparing the renewal information for the reinsurer

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### "Excellent Software Product" — 4.0/5

> **Nancy** | *November 17, 2011*
> 
> **Pros**: Expert is easy to use, good reports, and excellent support staff.
> 
> **Cons**: Can not think of any cons.
> 
> Would recommend to others.

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## Links

- [View on Capterra](https://www.capterra.ca/software/98088/mutual-expert)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/98088/Mutual-Expert/> |
| en-AE | <https://www.capterra.ae/software/98088/mutual-expert> |
| en-AU | <https://www.capterra.com.au/software/98088/mutual-expert> |
| en-CA | <https://www.capterra.ca/software/98088/mutual-expert> |
| en-GB | <https://www.capterra.co.uk/software/98088/mutual-expert> |
| en-IE | <https://www.capterra.ie/software/98088/mutual-expert> |
| en-IL | <https://www.capterra.co.il/software/98088/mutual-expert> |
| en-IN | <https://www.capterra.in/software/98088/mutual-expert> |
| en-NZ | <https://www.capterra.co.nz/software/98088/mutual-expert> |
| en-SG | <https://www.capterra.com.sg/software/98088/mutual-expert> |
| en-ZA | <https://www.capterra.co.za/software/98088/mutual-expert> |

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