--- description: Learn more about CustomerWise pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CustomerWise Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [CustomerWise](/software/960/customerwise) # CustomerWise Canonical: https://www.capterra.ca/software/960/customerwise > CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. > > Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CustomerWise? Designed for businesses of all sizes in information technology, retail, legal, and other industries, it is a customer service solution that helps users manage workflows, tasks, contracts, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TechExcel - **Founded**: 1995 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact TechExcel for detailed pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, English, Traditional Chinese - **Available Countries**: Afghanistan, Algeria, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon and 102 more ## Features - Alerts/Escalation - CRM Software - Customer Database - Knowledge Base Management - Live Chat Software - Queue Management - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (256 reviews) 3. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Reviews ### "This software has allowed us to manage more customers and their needs with less people." — 5.0/5 > **Craig** | *December 18, 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time. > > **Cons**: I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern. > > It help make our company better in it support offering to its customers. ----- ### "Great CRM" — 4.0/5 > **Marcy** | *June 7, 2017* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend. > > **Cons**: No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy. > > Easy collab and integration software for CRM ----- ### "It's a bit complicated" — 3.0/5 > **Bob** | *July 15, 2018* | Recommendation rating: 6.0/10 > > **Pros**: There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information. > > **Cons**: The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item. ## Links - [View on Capterra](https://www.capterra.ca/software/960/customerwise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data