17 years helping Canadian businesses
choose better software
SoftExpert Suite
What Is SoftExpert Suite?
The solution provides a powerful modeling tool based on the BPMN (Business Process Model and Notation) standard. This tool allows the use of events, activities, tasks, decisions, associations and other elements to quickly create executable processes, with a drag and drop feature in a 100% web environment. Users can quickly create business processes and rules, add functional elements, create user-friendly interfaces, custom forms, process indicators, dashboards, and manage all process.
Who Uses SoftExpert Suite?
Companies looking to maximize effectiveness and performance. Through its friendly, modular and intuitive interface, the solution is suitable for any department and segment.
Not sure about SoftExpert Suite?
Compare with a popular alternative
SoftExpert Suite
Other great alternatives to SoftExpert Suite
Reviews of SoftExpert Suite
More like Soft Amatuer.
Comments: It's fine, it's usable, but I don't love it. It seems to work for what we want, though.
Pros:
Version control on software is great and is our primary purpose to using this platform.
Cons:
Platform requires java in order to open any documents, and it's very finicky about when it wants to work. Interface isn't the most straight forward unless someone can teach you exactly what you need to do for whatever action you're attempting.
Brazilian ITSM software tool with many features.
Comments: It's amazing but Brazil has a very good software company SoftExpert which delivers a suite of products for all types of software issues in a company. I mainly looked at the ITSM part and less at the other parts, but they really offer a lot of functionality.
Pros:
Software suite where each module delivers many capabilities. I was mainly looking for an ITSM solution, but the wealth inside the complete SoftExpert product Suite is worth to try it out. Unfortunately at the end of our procedure we selected another ITSM tool from MSM which is more specialized and a less general solution than SoftExpert. In the case you need more than just ITSM, look at SoftExpert.
Cons:
Modules in the suite should be better integrated into each other, but this is not really a disadvantage because each module has its own features.
Review of Softexpert
Comments: overal, we are satisfied and would continue using the software. we do however hope to see more improvements in the projects, programs and portfolio
Pros:
i like the fact that the system integrates various components of our business (risks, projects, documents, HR, action plans, performance, quality etc.)we are also happy to note that the software is constantly undergoing updates and reviews and that our recommendations are considered. The immediate support is very good with our accounts manager.
Cons:
Our biggest cons are the reports, especially in the projects, programs and portfolios. The bulk of the work we do is in the projects module, but it seems the reports are limited to the status report. Most of our stakeholders are Government personnel and a lot of them require hardcopy reports. we are therefore having to reproduce reports.additionally, the development takes a lot of time and it seems that the functionality is limited. some of our recommendations and requests could not be done
Get every Quality standard you need in one package
Comments: I would say it's positive. Our rep is responsive and takes into action as soon as we email him. My only pet peeve really is the JNLP file that is required to open any docs. We use it daily for doc control at work most of the time.
Pros:
SoftExpert is extensive. It has everything you need in one package. All modules, no fuss. I have reviewed other Quality Management software for work and a lot of them require you to pay for individual modules. Some are even still in development. If you need to map process flow and route documents, this can do it with no issues. APQP/PPAP, FMEAs no problem. It is all cloud based so it's an IT Manager's dream to not have to set up hardware and set up servers for it. I have never had an issue with the servers being down and the response time in answering questions have been great. Document security is routed though SoftExpert for us which helps us manage and maintain version control. It also helps to control who can access the documents too. Great security. Charged per user per month fee. You can have unlimited number of users, just concurrently X amount of users paid can be online at the same time.
Cons:
Java 8 required. It is a bit annoying to have to install the JNLP file whenever I open a document. It uses Java to control security into the documents. Also, it's a bit outdated since Java 8 will soon not be supported for enterprise businesses for free. Had trouble printing out Organizational charts which I thought was odd. You can view the org chart online but not able to print it out in a PDF for instance for customers who ask for it.
A robust process automation solution
Comments: SoftExpert BPM is a capable, modern software system built on a single common database which allowed our company to standardize process and improve workflow efficiency.
Pros:
As a regular user, I am satisfied with the tool. I have autonomy to model processes and create workflows without depending on IT. Modeling and automation settings are no-code. It offers drag-and-drop capabilities and wizards, so you don't need coding knowledge to make a process work. The platform offers in the same environment other integrated tools, such as process KPIs, process risks and data analytics.
Cons:
It takes some time to get used to the software and benefit from all the features. The control panel is a very useful resource for monitoring workflows, it could have easier access.
