--- description: Learn more about ECP pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ECP Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Assisted Living Software](/directory/10034/assisted-living/software) > [ECP](/software/90493/ecp) # ECP Canonical: https://www.capterra.ca/software/90493/ecp Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/90493/ecp?page=2) > All-in-one assisted living software: eMAR, EHR, CRM, Billing, Move-Ins, \& Insights. 8,500+ senior living communities nationwide. > > Verdict: Rated **4.7/5** by 175 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ECP? Built for assisted living, memory care, and IDD/group home operators. Scales from single communities to large regional portfolios. Trusted by 8,500+ senior living communities nationwide. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 175 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Extended Care Professional - **Location**: East Troy, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact ECP for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Appointment Management - Assessment Management - Billing & Invoicing - Campaign Management Software - Care Plan Management - Charting - Communication Management - Compliance Management - Compliance Tracking - Contact Management Software - Data Import/Export - Document Management Software - Document Storage - E-Prescribing - EMR/EHR - Electronic Signature - Email Marketing Software - For Long Term Care - Geriatric Care - Incident Management Software - Interaction Tracking - Invoice History - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Lead Nurturing Software - Lead Qualification - Meal/Nutrition Management - Medical Billing Software - Medical Management - Medication Database - Medication History - Medication Management - Patient Communications - Patient Management Software - Patient Records Management - Pipeline Management - Point of Care System - Reminders - Reporting & Statistics - Reporting/Analytics - Sales Reports - Scheduling Software - Staff Management - Status Tracking - Task Management Software - Third-Party Integrations - Workflow Management Software ## Integrations (57 total) - Accushield - Aline - Aline - Amazon QuickSight - Axys - Axys - BestRx - Bill - Carefeed - Conduit - DRX - Datascan Pharmacy Software - Direct - Domo - FSI Pharmacy Management System ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Assisted Living Software](https://www.capterra.ca/directory/10034/assisted-living/software) ## Related Categories - [Assisted Living Software](https://www.capterra.ca/directory/10034/assisted-living/software) - [EMR Systems](https://www.capterra.ca/directory/20028/electronic-medical-records/software) - [Healthcare CRM Software](https://www.capterra.ca/directory/30976/healthcare-crm/software) - [Medical Billing Software](https://www.capterra.ca/directory/30026/medical-billing/software) - [Pharmacy Software](https://www.capterra.ca/directory/30593/pharmacy/software) ## Alternatives 1. [PointClickCare EHR for Senior Living](https://www.capterra.ca/software/209867/senior-living-core-platform) — 4.7/5 (63 reviews) 2. [Eldermark](https://www.capterra.ca/software/79030/service-minder) — 4.6/5 (37 reviews) 3. [Therap](https://www.capterra.ca/software/124101/therap) — 4.7/5 (100 reviews) 4. [Carepatron](https://www.capterra.ca/software/195467/care-patron) — 4.4/5 (858 reviews) 5. [ShiftCare](https://www.capterra.ca/software/1016141/shiftcare) — 4.6/5 (145 reviews) ## Reviews ### "Highly Recommended" — 5.0/5 > **Jordyn** | *March 2, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. > > **Cons**: I would love to see ECP add options for internal messaging and resident appointment tracking in the future\! > > Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer\! ----- ### "Review of ECP" — 3.0/5 > **Julie** | *June 2, 2026* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. > > **Cons**: The MAR is not user friendly. I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. > > Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. ----- ### "15 years of using ECP" — 5.0/5 > **Lisa** | *June 4, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so. It is easy to add new residents when they are moving in, and create care plans for them. Security settings seem good. When there are issues, the customer support team is easy to contact and they seem very willing to help try to resolve the issues in a timely manner. > > **Cons**: Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. > > I have used this product for 15 years and have been quite pleased with it overall. Customer support has been phenomenal when needed. ----- ### "ECP definitely recommended" — 5.0/5 > **Toby** | *October 21, 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility. > > **Cons**: I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment. > > Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved. ----- ### "ECP review" — 5.0/5 > **Cathy** | *August 25, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Personalized service and willingness to help create items/processes for our company. Someone always calls us to make sure we are satisfied. > > **Cons**: Sometimes things are talked about and promised but not completed for a extended period of time. They are willing to talk about it but the issue can be on both ends at any time. > > ECP has served us well over the years. We have a close relationship with them and can discuss our needs at the time. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/90493/ecp?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/90493/ecp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data