eWorkOrders CMMS

Rhinestahl Facility Review

Comments: Extremely happy

Pros:

The system is straightforward to use. Customer Service is top-notch and is always willing to go the extra mile to ensure we are helped, and the issue was resolved quickly and easily.

Cons:

I have found that there are parts of the system that I struggle to navigate but when I reach out to customer support they are quick and easy to work with to help me along.

Alternatives Considered: Asset Essentials and eMaint CMMS

Reasons for Choosing eWorkOrders CMMS: Cost and better functionality

Switched From: Asset Essentials

Reasons for Switching to eWorkOrders CMMS: I enjoyed the features of all of the companies we reviewed but ultimately it was the cost and customer service support availability that pushed us over the edge to eWorkOrders.

KB Custom / Ework Orders

Comments: I really enjoyed E work Orders and like that they are on top of everything and fast service. They make you feel #1 and if there is a problem, they will go out of the way to fix it or customize the layouts to help. I like that they can help you during implementation and during that first 6 months of using the new Ework software they do not charge of have hidden fees when you need help.

Pros:

I like that it is customizable for you and the company needs. You can ask any customize and Ework will accommodate. Very fast service and even after hours and weekends.

Cons:

Not very much not to like its really good. If I had to suggest I would say for CMMS tracking Meters for Semi Trucks may need a little touch up but also depends on the company that is using the meters. For inventory view definitely warranty tracking needs to be an option Shelf Warranty vs In use Warranty

Alternatives Considered: Fishbowl and Fiix

Reasons for Choosing eWorkOrders CMMS: Company outgrew the software and they were not customizable to our needs.

Reasons for Switching to eWorkOrders CMMS: Custom layout to the company needs. Pricing. Options available for future expansions

Excellent CMMS software in eWorkOrders

Pros:

One thing that I like the about this software is that it is user friendly and easy to use. Another thing that I really like is that the customer service is outstanding. Any questions we may have, they have all the answers and solutions. Very easy to work with!

Cons:

We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.

Alternatives Considered: Hippo CMMS, eMaint CMMS and UpKeep

Reasons for Switching to eWorkOrders CMMS: We went with eWorkOrders over other products because the implementation suited us best, it was the most user friendly, and the best price point for us.

A Top Flight Product That Fits Any Budget

Comments: I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros:

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons:

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Best product available for the money

Comments: The implementation of this system has allowed us to document the work we perform on our plant equipment both for maintenance and for safety records. We now can historically track all parts used and time spent on assets. We also have detailed records of the company assets as well. The inventory portion allows us to order and track inventory as well as accurately cost what we use and check vendor pricing.

Pros:

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

Cons:

The system does need the ability to have the purchase order receiving accurately account for what is received when incomplete shipments are received and entered. There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt. Yet...

Alternatives Considered: UpKeep

Reasons for Switching to eWorkOrders CMMS: We Choose eWorkOrders due to its superior ability to record the purchase and tracking of inventory. Also, the work order information was much more detailed and easy to use than anything out on the market. The tech support is amazing as well! They ALWAYS respond to any issue or suggestion that we have in a timely and professional manner.