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Streamline
What Is Streamline?
Maximize Conversions|Efficiency|Revenue. Streamline is a powerful vacation rental/property management software built by property managers to help save time and increase profits. Integrate direct with VRBO/AirBnB/Booking.com/Tripadvisor/Expedia. Limitless integrations to help grow your business. Get a new website or integrate your existing website. Manage short/long term rentals. Easy to use owners module. Manage housekeeping/maintenance with our new Property Care app.
Who Uses Streamline?
Streamline is an excellent solution for enterprise vacation rental/property management companies.
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Reviews of Streamline
Streamline VRS
Comments: They are forward thinking and collaborative - and listen to our needs. Customer service has, in the past, been a bit spotty - partially due to their rapid growth. For the past 8-12 months, customer service has been excellent.
Pros:
After extensive research of all of the software platforms in the vacation rental industry, we selected StreamlineVRS as it gave us the most flexibility to publish our websites the way we wanted, and for the integration with all of the OTAs and channel distributors. We have 15 active installations, representing more than 8,000 properties across North America - and you can tell that the Streamline system was developed by people who truly know the vacation rental business.
Cons:
Due to the complexity of our onboarding (8,000 properties and 100,000+ photographs), the onboarding process didn't go smoothly and was delayed - but once we were up and running, things work very well.
Alternatives Considered:
Wish we switched sooner!!!!
Comments: We had been with our previous software provider for over 10 years with close to 400 properties under management and were understandably hesitant to change systems. After meetings with their leadership team and hearing their commitment- we decided to make the change.Throughout the onboarding and training process, their team was very supportive and responsive. As with any large change, there was much to learn and a few bumps along the way, but it was reassuring knowing that their team had our backs, would walk us through the process, and were just a phone call away. After going live, we were able to automate many tasks that team members did manually on our other system- and this allowed our staff to focus on more important key objectives. Their revenue program, RevMax, allowed us to consistently perform 30% above the market in Florida beach markets- which drove more owners into our rental program to drive top-line revenue.Eventually, we decided to exit the business in Feb of 2022 and were able to successfully use the reporting from Streamline and the growth we saw since getting on Streamline to receive a strong valuation.Our only regret is not making the switch sooner!
Pros:
The feature we liked most about Streamline was the Length of Stay Pricing capabilities.
Cons:
The thing we liked least about Streamline was the complexity of some of the modules.
Do not waste your time or money
Comments: Overall, I would not recommend this to anyone who has less than 50 employees. You will need an entire team to workout all of the bugs, submit tickets, test that the "fixes" they give actually work, and to complete their arduous University that doesn't remotely get you ready for launching.
Pros:
I enjoyed the idea of the software, what you read online and how it's pitched to you. However, that is not how the software actually functions. If it actually did everything it's pitched as doing, it would be an invaluable software. However, that is not the case. I wish I actually had "Pros" to list but I honestly can't think of any. I wish I had seen more reviews like this before starting this path. I have no idea how it has so many five star reviews.
Cons:
After their "three month" training university took us almost a year to finally complete, you'd think that launching the software, or "going live," as they put it would be seamless. Well, that is not the case. We are a full month into "being live" with the software and it's been nonstop issues. Issues that were not gone over during training. Issues that have answers but they don't tell you ahead of time. You have to experience them in real time, submit a ticket, wait on an answer (which is usually just someone sending a link to paragraph that you've already read), respond asking for more details because that information didn't work, being told to wait while they contact the team to find out a solution, then days later you finally get an answer that sometimes fixes the issue.The trouble is, these aren't one-off issues. These are features they claim their software can do. Things like generate quotes from your website, integrate with booking platforms so you can respond through Streamline instead of having to log into each platform to respond, automatically send out different forms for guests, the list just goes on. We thought the steep price for this software would be worth it because it would be like another employee, making our lives easier and more streamlined, if you will. That has not been the case. We now feel we are pot committed though, as we've been paying for this software for almost a year. We are seriously considering pulling the plug and starting over.
Alternatives Considered:
Sensational Streamline Software!
Comments: Streamline simplifies our process so we can run with a lean team. We save money on salary, can run the business from your phone if necessary and barely leaves a dent in our tech stack. It is great that it not only offers basic features but also integrates with companies that specialize and offer more bells and whistles. Streamline really does make it possible to have your cake and eat it too!
Pros:
We shopped around as this was our second system and we determined you really do get what you pay for. Having everything you need in one package for a reasonable price was the thing we liked most. Secondly, having the Knowledge Base available for us to answer our own questions.
Cons:
Streamline is so robust and really does more than we need, and gives us room to grow. We have previous experience with the software and took about 6 weeks to set-up.
Alternatives Considered:
Amazing, robust system
Comments: Overall an amazing company to work with. Would see myself working with them for years.
Pros:
Amazing customer support and training. Most of the features you can think of are already implemented.
Cons:
Accounting features are meant for experts. Would like to see a more friendly version. Would also like to see some more secure credit card processor options
