What Is Really Simple Systems CRM?

Really Simple Systems CRM helps you work smarter by managing and tracking your sales leads and customers, letting you get on with growing your business. Designed for small and mid-sized organizations yet also perfect for larger teams, our CRM is super-easy to set up and simple to use. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.

Who Uses Really Simple Systems CRM?

Small and mid-sized B2B organizations, plus teams in larger companies.

Really Simple Systems CRM Details

Really Simple Systems

Founded in 2006

Really Simple Systems CRM pricing

Starting Price:

US$14.00/month
  • Yes, has free trial
  • Yes, has free version

Really Simple Systems CRM has a free version and offers a free trial. Really Simple Systems CRM paid version starts at US$14.00/month.

Pricing plans get a free trial

Really Simple Systems CRM Details

Really Simple Systems

Founded in 2006

Really Simple Systems CRM videos and images

Really Simple Systems CRM video
Really Simple Systems CRM Software - Sales Dashboard - thumbnail
Really Simple Systems CRM Software - Company Accounts with Help Drawer - thumbnail
Really Simple Systems CRM Software - My Tasks Summary - thumbnail
Really Simple Systems CRM Software - Tasks & Opportunities Calendar View - thumbnail
Really Simple Systems CRM Software - Listing Reports Builder - thumbnail

Really Simple Systems CRM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Really Simple Systems CRM Features

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Behavior Tracking
  • CRM Software
  • Campaign Management Software
  • Campaign Personalization
  • Campaign Segmentation
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Synchronization
  • Drag & Drop
  • Email Management Software
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  • Email Templates
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  • Event Triggered Actions
  • Interaction Tracking
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  • Lead Distribution
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  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Pipeline Management
  • Pipeline Reports
  • Prioritization
  • Progress Tracking
  • Prospecting Tools
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Social Media Integration
  • Target Account Identification
  • Task Management Software
  • Third Party Integrations
  • Visitor Tracking
  • Web Forms
  • Workflow Management Software

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Really Simple Systems CRM Reviews

Read all 297 reviews

Average score

Overall
4.4
Ease of Use
4.4
Customer Service Software
4.6
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chris T.
Chris T.
Consultant
Management Consulting, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-10-02

"Cost effective CRM for small business"

Comments: We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.

Pros: Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.

Cons: Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.

Vendor Response

by Really Simple Systems on 2018-10-03

Thanks for the review Chris!

FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear.

Regards

  • Reviewer Source 
  • Reviewed on 2018-10-02
George A.
MA
Financial Services Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-11-20

"Its a Really Simple System, it really is!!"

Comments: Great!! I love it! does exactly what i need and I am only using the tip of the iceberg as far as its far reaching functionality. I couldnt manage my business without it.

Pros: I use this software everyday. I love the customisable customer data fields and search functions, which allow me to record customer information with an immediate snapshot of their current holdings, needs and contacts

Cons: I have no issues with RSS at all, I have only scratched the surface of what the product can do and need to invest some time into more of the automated services, like marketing and email campaigns etc. But with everything it is getting the time to delve into to these powerful tools!!

  • Reviewer Source 
  • Reviewed on 2020-11-20
Dominic W.
Marketing Manager
Civil Engineering, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019-11-20

"RSS Review"

Comments: We are tracking opportunities and following engagement. Unfortunately, I am still having to use an excel spread sheet because I can't quite get the CRM to duplicate the spread sheet but this is a lack of skill using the system on my part and not a take on the RSS system.

Pros: Its very easy to use, quite intuitive in set up and implementation.

Cons: *After using other CRM software, the lack of ability to move opportunities between accounts when the main holder is no longer the main account. I don't think this is possible without some programming by RSS team. *Having the freedom to manipulate the set up like in Salesforce, where an internal programmer will set up exactly what I require. Do RSS's team do this?
*The display dashboard could be better, to have the ability to adjust the widgets to show what I want instead of a standardised return.

Alternatives Considered: Dynamics 365

Reasons for Choosing Really Simple Systems CRM: Different companies use different products.

Switched From: Dynamics 365

Reasons for Switching to Really Simple Systems CRM: It wasn't my decision!

  • Reviewer Source 
  • Reviewed on 2019-11-20
Sophie P.
National Sales Manager
Medical Devices, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-08-05

"The Name Sums It Up"

Comments: Fantastic. Easy to use and helpful support from RSS to resolve any requirements.

Pros: intuitive software that can be customised as a user level.

Cons: we do not have the resource to optimise all the functions - eg quoting from RSS.

  • Reviewer Source 
  • Reviewed on 2021-08-05
Stuart A.
Mortgage Adviser
Financial Services Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-04-10

"Really Simple Systems - SIMPLES!"

Comments: Fantastic Software - never had any issues with it, customer support is fantastic and I would recommend this to anyone looking for a CRM system

Pros: I use this every day, fantastic entry level customer relationship datatbase software. Allows you to manage your customers, tasks documents, emails etc etc etc - basically does everything you need it to and I have only just scratched the surface

Cons: I would like the ability to be able to multi select tasks and move them to a specified date. There may be an option to do this already, but currently I am manually moving them, which can be time consuming

Vendor Response

by Really Simple Systems on 2020-04-14

Stuart, thank you for posting a review of Really Simple Systems and glad to hear it's a good fit for you.

We are just working on a new calendar view for tasks which may address what you are looking to do. This will be released in the next month or so.

You can, of course, always get in touch and tell us your feature requests and we'll do our best to address your needs.

Kind regards

  • Reviewer Source 
  • Reviewed on 2020-04-10