EMS

Exceptional product and very user friendly

Comments: Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

Pros:

I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

Cons:

There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

JMU's experience with EMS

Comments: We've been using EMS since 2012 and have been very pleased with the product. It's used throughout our campus and we have about 95% of our spaces in EMS (vehicles, outdoor spaces, promotional spaces, info tables, etc).

Pros:

The granularity of being able to allow many schedulers throughout campus to schedule their own spaces.

Cons:

Customer support when they moved from phone calls to online tickets.

Alternatives Considered: EntComm

Reasons for Choosing EMS: EMS did the best job at our RFP presentations

Switched From: Series25

Reasons for Switching to EMS: Product enhancements and ability to streamline processes

25+ years of EMS and still happy.

Comments: Overall, I am always happy with EMS. Compared to the competition it is heads and shoulders above any other solution. EMS has always grown and improved over the years.

Pros:

I have been using scheduling systems for over 25 years and EMS is the gold standard. It is intuitive, powerful, and does everything you need for scheduling meetings, events, classes, and much more. I have been lucky to have been able to implement several upgrades over years from EMS Lite to EMS Pro, and eventually to EMS Campus.

Cons:

Compared to other scheduling solutions there is not much I don't like about EMS. The online interface can be a little slow at times.

User-friendly compared to other systems but missing features

Pros:

At this time, I am able to complete everything I need with EMS (specifically Web Client EMS). You can customize your reports and easily schedule events. You can also add as much or as little detail as you need.

Cons:

Customer Service has not been easy to work with (at least for us as Web based clients) and usually can not fix our issues. We have to fix them ourselves.

EMS, understanding

Comments: We use EMS for all our events and will soon add some digital signage that connects to EMS.

Pros:

EMS is a great tool. The more one understands the product the more it can do. The training has made our area even better.

Cons:

not sure at this time. We will continue to work with the staff to find what works best for us.

Alternatives Considered: Data Quality for Dynamics 365 CRM

Reasons for Switching to EMS: At the time it was the only event type management.