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What Is Firmwater LMS?

The LMS for training companies. Create distinct, branded e-learning sites for each of your clients or sell courses B2B and B2C with our Shopify e-commerce integration. Build custom courses of different sizes, and mix and match modules. With our multi-tenant solution, a single course update is automatically applied for all clients and learners. We provide personal and responsive support, taking the time to listen and understand your needs. No wading through community forums. Call us today.

Who Uses Firmwater LMS?

Training companies both big and small who deliver and sell e-learning courses. Our customers include commercial training companies, non-profits and certifying organizations.

Where can Firmwater LMS be deployed?

Cloud-based
On-premise

About the vendor

  • Firmwater
  • Located in Toronto, Canada
  • Founded in 2001

Firmwater LMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, Ireland, New Zealand and 2 others

Languages

English, French, German, Spanish

Firmwater LMS pricing

Starting Price:

US$495.00/month
  • Yes, has free trial
  • No free version

Firmwater LMS does not have a free version but does offer a free trial. Firmwater LMS paid version starts at US$495.00/month.

Pricing plans get a free trial

About the vendor

  • Firmwater
  • Located in Toronto, Canada
  • Founded in 2001

Firmwater LMS support

  • Phone Support
  • Chat

Countries available

Australia, Canada, Germany, Ireland, New Zealand and 2 others

Languages

English, French, German, Spanish

Firmwater LMS videos and images

Firmwater LMS Software - Training Plan
Firmwater LMS Software - Mobile-friendly
Firmwater LMS Software - Client Sites
Firmwater LMS Software - Powerful Reporting
Firmwater LMS Software - Responsive Design
View 6 more
Firmwater LMS video
Firmwater LMS Software - Training Plan
Firmwater LMS Software - Mobile-friendly
Firmwater LMS Software - Client Sites
Firmwater LMS Software - Powerful Reporting
Firmwater LMS Software - Responsive Design

Features of Firmwater LMS

  • Asynchronous Learning
  • Blended Learning
  • Certification & Licensing
  • Course Management
  • Course Tracking
  • Customizable Branding
  • Learner Portal
  • Learning Paths/Tracks
  • Mobile Learning Software
  • Reporting/Analytics
  • SCORM Compliance
  • Tests/Assessments
  • Training Companies

Alternatives to Firmwater LMS

The complete eLearning platform to sell courses, events, training, products, and more!
With hundreds of millions of users around the globe, more organisations choose Moodle to support their education and training needs.
Litmos Training delivers powerful but easy-to-use LMS features for admins and learners alike, and a built-in content library.
Top-rated by industry experts and loved by customers, DigitalChalk LMS offers full features, fanatical support, and outstanding value.
Rekenblokken is a cloud-based math learning platform for students.
Absorb LMS is an easy-to-use and dynamic learner and admin LMS experience for external and internal learning programs. Learn more about Absorb LMS
Canvas by Instructure is a cloud-based learning management system for every stage and style of education.
All-in-one system of learning that brings together learning, growth, skills, and capabilities into a personalized, curated experience.
Create, market, and sell online courses, assessments, products, and live classes at scale!

Reviews of Firmwater LMS

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.9
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
30%
3
3%
David
David
Founder in US
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

The Best LMS Value For the Money

5.0 last year

Comments: As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

Pros:

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Cons:

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Firmwater Response

last year

Hi David, It's been a pleasure working with you over the past six years and your kind words mean so much to us. We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further. Thanks again, The Firmwater Team

Anwyn
Creative and Production Coordinator in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great product, stellar customer support

4.0 4 years ago

Pros:

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Cons:

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Alternatives Considered: Litmos

Reasons for Switching to Firmwater LMS: Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests.

Firmwater Response

4 years ago

Anwyn, Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS. Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins). Best, Josie & the Firmwater Team

Patrick
Client Experience Manager in Canada
Used the Software for: Not provided
Reviewer Source

Does the job

3.0 7 years ago

Comments: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pros:

Once I figured out what I needed to get done in it, it is relatively easy to use.

Cons:

user interface appears outdated and reporting feature is lacking.

Firmwater Response

7 years ago

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Jennifer
Managing Director in US
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent LMS to sell courses to clients!

5.0 last year

Comments: Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

Pros:

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Cons:

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Alternatives Considered: LearningCart

Reasons for Choosing Firmwater LMS: Integration with a subscription financial processor and client self-service.

Reasons for Switching to Firmwater LMS: We chose Firmwater LMS because of easier set up and customer service support.

Firmwater Response

last year

Hi Jen, Thank you so much for your kind words! It's been a pleasure working together to help grow your subscription training business. We're looking forward to our continued partnership in 2023! -The Firmwater Team

Lucy
Programme Manager in UK
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Intuitive and easy to use

5.0 3 years ago

Comments: Excellent in particular the user support, trial period and on boarding, very responsive.

Pros:

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Cons:

Terminology is not the clearest - needed some explaining about exactly what was what.

Firmwater Response

3 years ago

Hi Lucy, Thank you so much for this kind review. We're happy to see that you have benefited from the simplicity and flexibility of the LMS as well as from the work of our support team. We're working on some updates to our documentation to ensure all terms are as clear as possible. We look forward to continuing our partnership. All the best, Liam and the Firmwater Team