--- description: Learn more about TeamSupport pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.ca/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.ca/software/87908/teamsupport?page=2) > Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts. > > Verdict: Rated **4.5/5** by 850 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? Small to midsize and growing B2B companies across technology, SaaS, telecom, manufacturing, logistics, healthcare, financial services, utilities, and consumer services industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 850 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Account Management Software - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - CES Survey Structure - CSAT Survey Structure - Call Center Management - Chat/Messaging - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Communication - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customer Support Software - Customizable Forms - Customizable Templates - Engagement Tracking - Feedback Management - Health Score - Inbox Management - Incident Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Multi-Channel Data Collection - NPS Survey Structure - NPS of Customers - Onboarding Software - Performance Metrics - Real-time Consumer-facing Chat - SMS Messaging - Sentiment Analysis - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Ticket Management - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ... and 31 more features ## Integrations (2 total) - Salesforce CRM Connector - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3487 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Teamsupport2112" — 4.0/5 > **Denis** | *September 25, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Easy-to-use ticketing and case management system. Strong collaboration features that help support teams work together on customer issues. > > **Cons**: Mobile functionality is often considered less robust than the desktop experience. Interface and reporting customization can feel dated compared to some newer competitors. > > TeamSupport is a powerful, B2B-focused support platform with excellent collaboration and customer visibility features, though some feel the interface and mobile experience could be improved. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *December 16, 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "TeamSupport for the win\!" — 5.0/5 > **Amanda** | *May 8, 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: This application Was extremely Navigate and utilize. Definitely a good decision to use team support > > **Cons**: I couldn't find anything.I did not like about this application > > Wonderful experience And extremely satisfied with my decision to use team support ----- ### "Amazing chat tool" — 5.0/5 > **Shania** | *January 21, 2025* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Teamsupport is a great portal for team chatting. > > **Cons**: Teamsupport conversations are readily available for usage. ----- ### "Great Collaboration, Needs a UI Refresh" — 4.0/5 > **Christopher** | *August 15, 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. > > **Cons**: The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. > > Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.ca/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data