--- description: Learn more about BeyondTrust Remote Support pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.ca/software/86962/bomgar Page: 1 / 82\ Next: [Next page](https://www.capterra.ca/software/86962/bomgar?page=2) > BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. > > Verdict: Rated **4.6/5** by 2009 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BeyondTrust Remote Support? BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2009 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Alerts/Escalation - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - File Sharing Software - Multi-Channel Communication - Password Manager Software - Real-Time Chat - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Session Recording - Third-Party Integrations - Troubleshooting - Unattended Access - User Session Management ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) - [Privileged Access Management Software](https://www.capterra.ca/directory/31238/privileged-access-management/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1350 reviews) 2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24015 reviews) 3. [TeamViewer](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11616 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1774 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *March 21, 2025* | Information Services | Recommendation rating: 4.0/10 > > **Pros**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Cons**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "Great product, love the accountability" — 4.0/5 > **Troy** | *March 14, 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: As a user, I haven't used a whole lot of other remote support solutions, I like the accountability of BeyondTrust. I have heard from my colleagues that others don't keep records of all the actions and conversations had with a client, and that's an important part of why our entire organization uses what was formerly Bomgar. > > **Cons**: I don't actually have any complaints. I know price has been discussed as being higher than others, however as I don't pay for it, it isn't one of my personal cons. > > I use Remote Support to help clients remotely when possible, or if I am unable to get on-site in a realistic time-frame. This has saved many headaches, and a lot of time/fuel that would've previously been expended solving 5 minute problems. ----- ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *January 6, 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Cons**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *February 15, 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Cons**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *December 16, 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Cons**: All features works. No problems to report. ----- Page: 1 / 82\ Next: [Next page](https://www.capterra.ca/software/86962/bomgar?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/86962/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data