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BeyondTrust Remote Support

BeyondTrust Remote Support

What Is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.

Who Uses BeyondTrust Remote Support?

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

BeyondTrust Remote Support Software - Remote Support login dashboard
BeyondTrust Remote Support Software - Remote Support login dashboard
BeyondTrust Remote Support Software - Remote Support configuration dashboard

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Reviews of BeyondTrust Remote Support

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ivan
Ivan
Technical Services in Argentina
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Support software done right

5.0 4 years ago

Comments: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pros:

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Cons:

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Elizabeth
manager in UK
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

A must have tool for every remote worker

5.0 6 months ago

Comments: It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time

Pros:

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Cons:

Everything is great about it . No issues so far

Kevin
GIS Coordinator in US
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The easiest and most secure way to access your network

5.0 2 months ago New

Pros:

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Cons:

Different types of connections have different abilities, which can cause problems.

Chris
Systems engineer in US
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Let’s us do what we need to do, but lots of clicks for the end user

3.0 last month New

Pros:

I like that it allows file transferring, some display options, administrative privileges, a choice to use a desktop app or web app, and it’s secure.

Cons:

The client has to do a lot to get us remotes in and share their screen. I always feel bad making someone go through all the steps and prompts.

Oguzhan
IT Specialist in Türkiye
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Efficient and Secure

5.0 3 months ago

Comments: BeyondTrust Remote Support has been a game-changer for our organization. It streamlines support processes and offers robust security measures, despite some minor drawbacks.

Pros:

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Cons:

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.