--- description: Learn more about BeyondTrust Remote Support pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BeyondTrust Remote Support Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [BeyondTrust Remote Support](/software/86962/bomgar) # BeyondTrust Remote Support Canonical: https://www.capterra.ca/software/86962/bomgar Page: 1 / 82\ Next: [Next page](https://www.capterra.ca/software/86962/bomgar?page=2) > BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. > > Verdict: Rated **4.6/5** by 2010 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BeyondTrust Remote Support? BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2010 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Alerts/Escalation - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - File Sharing Software - Multi-Channel Communication - Password Manager Software - Real-Time Chat - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Session Recording - Third-Party Integrations - Troubleshooting - Unattended Access - User Session Management ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) - [Privileged Access Management Software](https://www.capterra.ca/directory/31238/privileged-access-management/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1423 reviews) 2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24118 reviews) 3. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11629 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" — 2.0/5 > **Vince** | *March 21, 2025* | Information Services | Recommendation rating: 4.0/10 > > **Pros**: I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications > > **Cons**: The system is very poor in managing Remote Desktop screen resolutions. > > Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. ----- ### "Great product, love the accountability" — 4.0/5 > **Troy** | *March 14, 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: As a user, I haven't used a whole lot of other remote support solutions, I like the accountability of BeyondTrust. I have heard from my colleagues that others don't keep records of all the actions and conversations had with a client, and that's an important part of why our entire organization uses what was formerly Bomgar. > > **Cons**: I don't actually have any complaints. I know price has been discussed as being higher than others, however as I don't pay for it, it isn't one of my personal cons. > > I use Remote Support to help clients remotely when possible, or if I am unable to get on-site in a realistic time-frame. This has saved many headaches, and a lot of time/fuel that would've previously been expended solving 5 minute problems. ----- ### "Great working remote support tool but UI is outdated" — 5.0/5 > **David** | *April 24, 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. > > **Cons**: The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. > > Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. ----- ### "BeyondTrust is required for remote access control" — 5.0/5 > **Sebastián** | *February 15, 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. > > **Cons**: Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. > > It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. ----- ### "A Great Remote Support Solution For Business" — 5.0/5 > **Cristian** | *December 16, 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. > > **Cons**: All features works. No problems to report. ----- Page: 1 / 82\ Next: [Next page](https://www.capterra.ca/software/86962/bomgar?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/86962/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data