What Is HappyFox Help Desk?
[New: Unlimited Agent Pricing] HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.
Who Uses HappyFox Help Desk?
Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.
Where can HappyFox Help Desk be deployed?
HappyFox Help Desk pricing
- Yes, has free trial
- No free version
HappyFox Help Desk does not have a free version but does offer a free trial. HappyFox Help Desk paid version starts at US$39.00/month.Pricing plans
HappyFox Help Desk videos and images
Features of HappyFox Help Desk
- Access Controls/Permissions
- Alerts / Escalation
- Assignment Management
- Automated Routing
- Call Center Management
- Collaboration Tools
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Database
- Customizable Branding
- Customizable Templates
- Dashboard Software
- Discussions / Forums
- Email Management Software
- Feedback Management
- Full Text Search
- Interaction Tracking
- Issue Auditing
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Multi-Channel Communication
- Negative Feedback Management
- Performance Metrics
- Queue Management
- Remote Access/Control
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Text Editing
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management Software
Alternatives to HappyFox Help Desk
Reviews of HappyFox Help Desk
Happyfox is changing the way helpdesk solutions run.
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
HappyFox Help Desk Review
Comments: Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.
What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.
I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.
Alternatives Considered: Zendesk Suite
Switched From: SysAid
Reasons for Switching to HappyFox Help Desk: Price and because Happy Fox seemed geared towards education.
HappyFox Help Desk - Best for ticketing system
Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.
DO NOT PURCHASE HAPPYFOX
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Great looking product Good website Good information
Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
Customizable to every need
Comments: The customer service from the team is beyond exceptional. Best ever.
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
It is difficult to set up but the team is very helpful.
Reasons for Choosing HappyFox Help Desk: We grew too large in our business to not have a proper function build software.
Reasons for Switching to HappyFox Help Desk: It offer every thing I need. I could apadt it to match my current processes. It allowed for manual ticket entry if needed.