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Case Closed
What Is Case Closed?
CASE CLOSED SOFTWARE is the best investigation management system available. Our web-based case management software is uniquely designed for specialized and multi-jurisdictional agencies.
Case Closed is CJIS-Compliant and available both on our über-secure cloud or on your own servers. This is the gold-standard for investigation case management.
Clients include Federal Agencies, State Governments, Investigative Task Forces, Anti-Human Trafficking Teams, and many, many more.
Who Uses Case Closed?
Specialized Investigation Units, Multi-jurisdictional Investigative Task Forces, State Agencies, Federal Departments, ICAC Units, Security/investigation Firms, Human Trafficking Investigators
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Reviews of Case Closed
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Case Closed the ultimate Law Enforcement Software
Comments: Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software!
Pros:
CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times.
Cons:
There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process.
Case Closed Software Response
3 years ago
Thank you, Commander Brown. We're glad to be the technology backbone of your multi-jurisdictional drug task force!
Out of the box case management
Comments: I am very pleased with Case Closed. This CMS meets our needs for global case tracking, assignment, collaboration and support.
Pros:
We needed a solution that was multilingual and intuitive cross-culturally. Case Closed was a perfect fit.
Cons:
Some fields required customization to fit our needs, but that was expected and customer service was very easy to work with.
Case Closed Software Response
3 years ago
Thank you for the kind feedback, Matt. It is truly a pleasure to support your team in the fight against human trafficking.
Much better than our previous case management software.
Comments: We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before.
Pros:
It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days.
Cons:
There are frequent updates as new features are added. At least the updates are done at night but can be annoying.
Case Closed Software Response
3 years ago
Thank you for your feedback, sir. Case Closed Software is very proud to provide the investigation management software your team uses daily.
Case Closed works for Cold West
Comments: We were having trouble with detectives in different locations working on the same case and keeping out file straight and it became nearly impossible for detectives to keep the files up to date. Case closed fixed that for us and our cases are now seamless.
Pros:
It keeps our cases manageable. We have detectives in other states and they are able access the files and add information to share with our in the task force. Case Closed has changed the way we operate daily with out case load. We love this software, Thank you!
Cons:
We have not run across a feature that we think needs improvement and we are 2 years in. But we will keep looking.
Case Closed Software Response
2 years ago
Steve, thank you so much for your kind words! We love being your case management systems provider!
Outstanding Customer Service and Afforable
Comments: Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service.
Pros:
I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting.
Cons:
Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say.
Case Closed Software Response
3 years ago
Thank you for your review, Janette. Supporting the Humane Society International's global anti-dogfighting task force is an honor!
