--- description: Learn more about Reviewsnap pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reviewsnap Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Performance Management & Appraisal Software](/directory/30061/performance-appraisal/software) > [Reviewsnap](/software/80949/reviewsnap) # Reviewsnap Canonical: https://www.capterra.ca/software/80949/reviewsnap Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/80949/reviewsnap?page=2) > Cloud-based performance management software that helps manage employee reviews an automate and simplify the performance review process. > > Verdict: Rated **4.4/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Reviewsnap? Reviewsnap is designed for clients of all industries and sizes, including HR departments, managers, employees, and organizations needing performance reviews. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 114 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Mitratech - **Location**: Austin, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Reviewsnap offers a flexible and affordable 3-tiered annual subscription model to fit your performance management needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - 360 Degree Feedback Software - Compensation Management Software - Continuous Feedback - Customizable Templates - Dashboard Software - Feedback Management - Goal Management - Goal Setting/Tracking - KPI Monitoring - Ongoing Performance Tracking - Peer Appraisals - Performance Management - Performance Review Management - Progress Tracking - Question Library - Reporting/Analytics - Review Cycle Tracking - Self Service Portal - Skills Assessment - Strategic Planning Software - Surveys & Feedback ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Performance Management & Appraisal Software](https://www.capterra.ca/directory/30061/performance-appraisal/software) ## Related Categories - [Performance Management & Appraisal Software](https://www.capterra.ca/directory/30061/performance-appraisal/software) - [360 Degree Feedback Software](https://www.capterra.ca/directory/30666/360-degree-feedback/software) - [OKR Software](https://www.capterra.ca/directory/30947/okr/software) - [Human Resources Software](https://www.capterra.ca/directory/5/human-resource/software) ## Alternatives 1. [Culture Amp](https://www.capterra.ca/software/154170/employee-effectiveness) — 4.6/5 (163 reviews) 2. [ClayHR](https://www.capterra.ca/software/153907/bizmerlin) — 4.6/5 (99 reviews) 3. [Trakstar Perform](https://www.capterra.ca/software/9014/trakstar-performance-appraisal-software) — 4.4/5 (287 reviews) 4. [PeopleGoal](https://www.capterra.ca/software/132347/peoplegoal) — 4.5/5 (20 reviews) 5. [Factorial](https://www.capterra.ca/software/168685/factorial-hr-software) — 4.3/5 (319 reviews) ## Reviews ### "Reviewsnap is okay" — 3.0/5 > **Lindsey** | *August 26, 2019* | Law Practice | Recommendation rating: 6.0/10 > > **Pros**: I like that I can keep all of the good emails and praise documents I have received throughout the year on my profile so I can easily feature my performance compliments on my annual review. > > **Cons**: It is pretty clunky - it could use an upgrade. It's not the best review software I have used, but it does what it is supposed to do. > > Overall I think that it does what it was created to do, but it could use an upgrade to be more user friendly. Until the upgrade occurs, it may not be the best review software on the market. ----- ### "Reviewsnap" — 4.0/5 > **Verified Reviewer** | *January 8, 2019* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Reviewsnap allows you to send kudos to your employees anytime. The system will generate and send a kudos card via email to your employee with a cute illustration and it will include what you wrote. This kudos is then saved for future reference when writing their annual review. Reviewsnap also allows for 360 reviews. > > **Cons**: I cannot think of any cons for Reviewsnap. ----- ### "Reviewsnap lives up to its name." — 5.0/5 > **Mary** | *March 3, 2015* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own; integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues; automated notifications for deadlines and digital signatures. If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Her turnaround time is usually within a couple hours, responses are always helpful, short and and to-the-point, and if another service department is ever needed, she coordinates that. I also very much appreciated working through the trial period with a company that allowed us to work at our own pace without pressuring us to make a quick purchase. That flexibility helped assure we had the time needed to select the right product. Reviewsnap listens to their customers and keeps improving the product without inflating the cost. > > **Cons**: It's very minor, and the only reason I give them one "9" below, but the last couple steps involve a hand-off of the review and then initiating final approvals and signatures. Some staff have neglected to complete the last couple steps that officially close off the review, and we would just find it helpful to have the system keep notifying staff, after a reasonable amount of time has elapsed, that they're not done yet, and remind them what steps they need to do to officially close the review. If nothing else, staff will eventually discover their lapse when they try to begin a new review and are unable to. If the system helped prompt them to close out the review, it would just avoid their being confused when they try to begin a new one. ----- ### "This company offers ZERO customer support" — 2.0/5 > **Julie** | *October 1, 2018* | Civil Engineering | Recommendation rating: 0.0/10 > > **Pros**: The low cost of the platform. There is nothing positive to write here in my experience. > > **Cons**: There is zero customer support, the inflexibility of the product, there is little to no communication with ReviewSnap > > I would say my overall experience with Reviewsnap is disappointing. I would not recommend this product. ----- ### "Poor Experience" — 5.0/5 > **Kacy** | *October 17, 2018* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The UI was difficult to use last year so I was very excited to see they were upgrading the platform. The new platform looks like it'll be great, so it's too bad I won't get to use it. > > **Cons**: I understand that not everyone has had the same experience as me, but I've been extremely unimpressed with ReviewSnap. We were told that our review timeline was able to be accommodated by an upcoming system upgrade. I asked the rep whether we could have it up and running for a mid-November start and she assured me we could. I told her I would reach out a week or two later to let her know we were ready to upgrade. She said this was ok. Fast forward 2 weeks. I emailed her to let her know we were ready and then didn't get a response until 10 days later. By this time all of the upgrade slots were full. I was told that I would be updated when we moved up. I then had to reach out on two separate occasions to see what our status was, each time being told that "we were in the queue". My second email this morning was given the exact same response: "you're in the queue". This second email also said that they think they could get me a slot in mid-October to mid-November, but couldn't guarantee it. At no point in this process has anyone from ReviewSnap reached out to me update me or try to give me an answer without me reaching out first. They have not been a partner and have certainly not made me feel like we were spending our money wisely. For me personally they've taken the route of replacing customer service with apologies. We have asked to be taken off the upgrade list since we will not be renewing. Maybe now someone can finally get a slot. > > The first experience was good but all since have been negative. I'm sure they're great to some clients but that was not what I've received. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ca/software/80949/reviewsnap?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/80949/reviewsnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data