Fleet Complete

Positive Review

Comments: The initial meeting with the account managers here at my office was great, the software was equally amazing.

Pros:

What I liked most was the ease of use. The dashboard was very user friendly.

Cons:

For the use I needed, I honestly had no cons working with this program.

Excellent and Invaluable Tool

Comments: Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Pros:

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons:

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Alternatives Considered: Geotab

Reasons for Switching to Fleet Complete: The sales team from Telus and GoMobile were instrumental in our decision, along with the ability for us to partner with Fleet Complete on a month-to-month basis (no contract).

Best service

Pros:

Technical solutions, technical support, customer service

Cons:

The time it takes to create an individual solution. But the result is good.

Sales Team Lied; Devices Stopped Working; Couldn't Cancel

Comments: Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience.

Pros:

Nothing. From Day 1, it did not have the functionality that was advertised.

Cons:

The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it.

One of the Better Fleet Companies

Comments: Great experience using Fleet Complete. One of the better fleet-based organizations out there. I have used other ones and most of them are relatively similar, but this one definitely stands out. So easy to set up as well

Pros:

I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances

Cons:

Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue