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What Is Smartsheet?

Smartsheet is a work execution platform that enables agencies of all sizes to move faster, drive innovation, and achieve more. Extraordinary marketers rely on Smartsheet for campaign management, initiative tracking, content calendars, event management, and more. With Smartsheet, you can centralize resources, maintain consistency across projects and campaigns, and increase speed to market. Seamlessly connect marketing efforts to ROI and improve alignment with all involved stakeholders.

Who Uses Smartsheet?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Smartsheet Software - Real-Time Dashboards
Smartsheet Software - Multiple Platform Views
Smartsheet Software - Content Collaboration
Smartsheet Software - Conversations
Smartsheet Software - Grid View

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Reviews of Smartsheet

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Otilde
Otilde
Product Designer in Spain
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet: Project Planning Reinvented

4.0 2 months ago

Comments: It is very flexible, enabling one to have a personalized order of work and flow, which may suit a certain design project.

Pros:

With Smartsheet, you can easily create and manage projects, track progress, and collaborate with team members in real-time. One of the most powerful features of Smartsheet is its critical path highlighting feature. It makes it much easier for you to notice any issues early and try to sort them out. Smartsheet is an online tool, so clients, you, and your team members can use Smartsheet from any location and at any time.

Cons:

Unfortunately, in Gantt chart view, there are limited possibilities to customize the task dependencies. Availability features of allocating various resources do not incorporate part-time availability well enough.

Eric
Plant Manager in Canada
Machinery, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A flexible and powerful package

4.0 3 weeks ago New

Comments: I have an excellent experience with SmartSheet. We use it for any case where a form of data processing is required. From project management to inventory control and risk assessment. Our daily management system is also based on this platform.

Pros:

This software package is simple and versatile. Easy to setup, online forms for data collection are very convenient.

Cons:

Free licence exists for users that need limited feature. However the software pushes hard to get a paid license even if unnecessary.

Marissa
Quality Engineer II in US
Medical Devices, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Overall Good Product for Project tracking

3.0 4 weeks ago New

Comments: Good for tracking projects but takes some time to learn all of the features.

Pros:

Good for tracking projects and deadlines/tasks.

Cons:

Hard to learn all of the features and set up a template.

Gibran
Director of Quality in US
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Streamlined Project Management with an Intuitive Interface and Elegant Presentation

5.0 3 months ago

Comments: Overall, Smartsheet excels in creating a collaborative environment where teams can work seamlessly together. Its combination of user-friendly design, logical interface, and sophisticated project presentation makes it a valuable asset for managing projects and driving team success.

Pros:

The platform’s logical graphical user interface (GUI) enhances productivity by offering a clear and organized view of tasks, timelines, and dependencies. The layout is not only easy to understand but also customizable, catering to diverse project needs and user preferences.

Cons:

Although Smartsheet offers various integrations, setting them up can sometimes be complex and require additional configuration. Some users may find the integration process less seamless than other platforms.

Pathan
Project and Program Consultant in India
Architecture & Planning, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet - Data to Dashboard

5.0 4 weeks ago New

Comments: The Smartsheet is a great platform for data visualization and project management. It helped me reduce the cost of two software programs, Power BI and MSP, into one.

Pros:

The data visualization along with the data automation helps to get insights of the data.

Cons:

The Gantt chart options are to be added more to get a better look ahead & the Cost is higher than that of competitive software.

Mike
Supply Chain Manager in US
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to adopt and powerful out of the box.

5.0 2 months ago New

Comments: I adapted to Smartsheets from Microsoft Project without any training or research. It is a powerful tool and easy to use.

Pros:

Smartsheets has all the classic project management tools in an easy to use intuitive package. The ample suite of templates made getting started really easy.

Cons:

The dashboard portions of the application took some getting used to.

Jacqueline
Quality Assurance Specialist in US
Mental Health Care, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Positive Experience with Smartsheet

5.0 2 months ago New

Comments: Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros:

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons:

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Aubrey
Office Coordinator in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool!

5.0 2 weeks ago New

Comments: I have really loved Smartsheet and continue to find new ways to use it to help streamline processes!

Pros:

Smartsheet is a great hub for information storage and group collaboration. I like that it's basically an excel sheet where you can attach documents and communicate with others across your business. I also especially like the automation feature which streamlines processes.

Cons:

There are some additional features that I wish Smartsheet had. For example, I wish you could filter by "This Month". I also wish it could integrate with Outlook a little better.

Verified Reviewer
Verified LinkedIn User
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Flexible & powerful tool

4.0 2 months ago New

Comments: The experience is positive , like the flexibility to manage multiple things at one place is nice

Pros:

The ability to be flexible. Like you can use smartsheet for anything from managing projects to tracking task or handling budgets.

Cons:

It sometimes gets slow when dealing with complex data and for some features you haven’t seen k ki

Verified Reviewer
Verified LinkedIn User
Market Research Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful features

5.0 2 weeks ago New

Pros:

Application is easy to use and very powerful features.

Cons:

Some of the features can get complex at times.

Aniruddha
Operations Support in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet: Advanced Project Management Tool

5.0 3 months ago

Comments: Overall experience with Smartsheet has been great. I have been using it since 2020 for my project tracking, daily tasks, monitor reports and so many other things and it provides a great visibility to me, my team and leadership on where we are on our projects with their timelines.

Pros:

Love the new slick version of Smartsheet which allows me to cross function and collaborate with multiple users from different teams and also helps me set up a level-based permissions to access the sheets which I think is a great help for my business needs.

Cons:

Some times on the filters, it doesn't fully function or filter out the wanted and unwanted data. Also, the same filters when applied sometimes mess up my entire data set

Hamood
Project Manager in UK
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet is taking over

5.0 5 months ago

Comments: Excellent features and its the best tool to create project plans. This is become more and more popular with businesses, so its worth taking the time and mastering your skills on this tool

Pros:

Excellent for project plans, dashboards can be easily customised and are excellent way to get a high level, save time creating weekly reports

Cons:

Guest users now need to have a licsence You need to practise how to use some features sich as dasboards Can be tricky moving rows

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good project management tool

3.0 4 months ago

Comments: I would use this software for future project management tools

Pros:

Smartsheet is a good project management tool. It helps you track your grouped dependencies and exported and clear GANTT chart

Cons:

The sub-tasks were hard to manage within the tool or it wasn’t as intuitive

Mmoloki Simon
Managing Director in Botswana
Legal Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

My business deals with debt collections on daily basis,

2.0 10 months ago

Comments: it looked familiar and easier to use until I use it and realized that it is not what i thought it will be

Pros:

It is user friendly though as i have used microsoft excel Best in data saving and retrieval

Cons:

Allows a single user at a time fails to link external applications Zapier friendly Works better on simple or small tasks that does not require extensive work

Kaleb
RN Clinical Educator in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Really Smart Sheets

5.0 8 months ago

Comments: Love it. Cannot imagine going back to work without it

Pros:

Love the ability to collaborate with multiple people and use forms to collect data

Cons:

Having to use the complicated language for rules. I’d love if there you could type what you want it to do in word rather than formulas.

Chitturi
IT Compliance Engineer II in India
Pharmaceuticals, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Review of Smartsheet

5.0 3 months ago

Comments: Overall, my experience with Smartsheet has been positive. Smartsheet’s flexibility in handling various types of workflows and projects is a significant advantage. Smartsheet remains a reliable and effective tool for project management and collaboration, particularly for teams looking for a balance between functionality and ease of use.

Pros:

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Cons:

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Nsogbu
Assistant Hatchery and Early Stage Manager in UK
Farming, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet Survey by Wadike

5.0 6 months ago

Comments: Tracking, planning and managing projects & tasks are the main benefits that I relish from Smartsheet.

Pros:

With Smartsheet, I am able to create and assign tasks automatically. Tracking time and expenses on projects is also at breeze for 24/7/365.

Cons:

Smartsheet has proven to be a real-game changer since it has zero errors at the moment.

Shawn
Director Strategic Initiatives in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Solid flexible solutions

4.0 4 months ago

Pros:

Collaboration, communication, taking the work out, automation.

Cons:

Syntax for Formulas, Limited widgets and dashboard design

Manmadharaj
Manmadharaj
Assistant Manager in India
Verified LinkedIn User
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smart System for better outcome!

5.0 7 months ago

Comments: Overall, It is an effective scheduling and task management platform that provides a wide array of helpful templates. We can also create our templates and share them.

Pros:

This is a more effective and efficient tool for tracking all requests for small projects It is a user-friendly interface tool as we are all familiar with MS excel. It's easy to design distinct workstations for various Projects. Even, we can create a separate folder, sheet, and report for each stream within a project. The ability to notify users and the appropriate team when a task is created or changed. This helps us to efficiently handle our requests. The audit functionality within each sheet allows us to easily identify the recent changes and updates. So, we have more insights into what is happening with my request

Cons:

It Would also be nice if we could set a dashboard view as the default view for every user It has limited functionality when compared to other ticketing platforms. So, the big projects may find some difficulties with its functionalities

Obhioze
Member in US
Higher Education Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Smartsheet Filled Survey

5.0 7 months ago

Pros:

It combines a wide range of features from team collaboration, file sharing to PPM.

Cons:

I do not come across any challenge when using Smartsheet on my end.

Bushnell
Administration and Communications Assistant in US
Civic & Social Organization, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Project Portfolio Management Software

5.0 6 months ago

Pros:

Smartsheet not only offers PPM tools but also has file sharing and team collaboration features.

Cons:

I crown Smartsheet, I do not find anything hectic on it.

Franklin
Strategic Advisor in Romania
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PM and TM in One Spot

5.0 8 months ago

Pros:

With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.

Cons:

I have been using it in nearly all agencies that I am currently enrolled and just works fine.

Aditi
Aditi
Writer in India
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet has been a blessing in disguise

5.0 6 months ago

Comments: It is an extremely flexible application which streamlines workflow and increases the efficiency of workflow.

Pros:

The various tools made data syncing, sharing, and integration became very easy for us to automate our workflow. Integration with other platforms helped us to cut down a lot of extra work. Smartsheet has become an ideal workplace for us where our team can work effortlessly and flexibly. The customer service and dashboard are extremely intuitive and accessible.

Cons:

Smartsheet offers everything a new business would need. Therefore, there is nothing I dislike about Smartsheet

Jennifer
Owner in US
Writing & Editing, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Smartsheet is great for office work!

5.0 9 months ago

Comments: A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere in the world!

Pros:

I was able to create and share forms to gather and organize information within Smartsheet for my business.

Cons:

It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.

Vince
IT Director in US
Textiles, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Smartsheet keeps us organized

5.0 6 months ago

Comments: I have only been using SmartSheet for about a year and at first I wasn't sure if I'd like it. But after a short period of time I saw the benefits of the tool and use it more often than I thought I would.

Pros:

It's very easy to use and intuitive interface makes it easy for someone to get up and going on it quickly. The workflows are awesome and makes for automated flows to work.

Cons:

Some of the formulas that we use in Excel dont work in Smartsheet however in reality I think we use Smartsheet differently than Excel.