Who Uses Smartsheet?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

What Is Smartsheet?

Smartsheet, an online work execution platform, empowers organizations to plan, track, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management because of its easy-to-use interface, real-time gantt charts and dashboards, and work automation features.
*2018 Awards: Named a Leader in Enterprise Collaborative Work Management by Forrester Research, Selected to Deloittes Fast 500 List, Recognized for Technology Innovation & Vision by 451 Research

Smartsheet Details

Smartsheet

http://www.smartsheet.com

Founded 2012

Smartsheet Software - Real-Time Dashboards
Smartsheet Software - Multiple Platform Views
Smartsheet Software - Content Collaboration
Smartsheet Software - Conversations
Smartsheet Software - Grid View
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Smartsheet Software - Conversations - thumbnail
Smartsheet Software - Grid View - thumbnail

Smartsheet pricing overview

Smartsheet does not have a free version but does offer a free trial. Smartsheet paid version starts at US$7.00/month.


Starting Price

US$7.00/month

Pricing Details

Plans start at $7.00/mo. Pricing is per user per month. Rates shown are when paid annually. Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Free Version

No

Free Trial

Smartsheet deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Smartsheet Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Billing & Invoicing
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization Software
  • Deadline Management
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • File Management
  • File Sharing Software
  • Gantt/Timeline View
  • Monitoring
  • Performance Metrics
  • Prioritization
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Status Tracking
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time Tracking Software
  • Workflow Management Software

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View full list of Hospital Management Software

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View full list of IT Project Management Software

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View full list of Idea Management Software

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View full list of Kanban Tools Software

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View full list of MRM Software

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View full list of Marketing Planning Software

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View full list of Nonprofit Project Management

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View full list of Online Proofing Software

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View full list of Product Management Software

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View full list of Professional Services Automation Software

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  • Traditional Methodologies
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View full list of Project Management Software

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  • Template Management
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  • Workflow Management Software

View full list of Project Planning Software

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  • Project Planning Software
  • Project Templates
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  • Project Workflow
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  • Reporting & Statistics
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  • Requirements Management Software
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View full list of Project Portfolio Management Software

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  • Time Clock Software
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View full list of Project Tracking Software

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  • Electronic Signature
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  • Employee Activity Monitoring
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  • Live Chat Software
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  • Project Time Tracking
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
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  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • SSL Security
  • Single Sign On Software
  • Softphone Software
  • Tagging
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  • Task Scheduling
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Video Chat
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View full list of Remote Work Software

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  • Audit Management
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  • Collaboration Tools
  • Customizable Branding
  • Customizable Dashboard
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  • Dashboard Creation
  • Data Connectors
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  • Financial Reporting Software
  • Forecasting
  • Marketing Reports
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  • OLAP
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  • Predictive Analytics Software
  • Projections
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  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
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  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
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  • Third Party Integrations
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View full list of Reporting Software

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View full list of Resource Management Software

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  • Customer Database
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  • Electronic Payments
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  • Reminders
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  • Resource Scheduling
  • Room Booking
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  • Self Service Portal
  • Task Scheduling
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View full list of Scheduling Software

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  • Agile Methodologies
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  • Daily Reports
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  • Iteration Management
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  • Sprint Planning
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  • Third Party Integrations
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View full list of Scrum Software

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  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Capture and Transfer
  • Data Extraction Software
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  • Forms Management
  • Full Text Search
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  • Multiple Format Support
  • Multiple Projects
  • Offline Access
  • Project Management Software
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  • Search/Filter
  • Single Sign On Software
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Workflow Management Software

View full list of Spreadsheet Software

  • "What If" Scenarios
  • API
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  • Activity Tracking
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  • Dashboard Creation
  • Dashboard Software
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  • Drag & Drop
  • Financial Analysis
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  • Goal Setting / Tracking
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  • Modeling & Simulation
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  • Performance Metrics
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  • Project Accounting Software
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  • Sales Forecasting Software
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View full list of Strategic Planning Software

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  • Document Management Software
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  • Email Management Software
  • Email-to-Task Conversion
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  • Gamification Software
  • Gantt/Timeline View
  • Import Tasks
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  • Parent Task
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  • Prioritization
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  • Project Planning Software
  • Project Templates
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  • Project Tracking Software
  • Project Workflow
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  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
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  • Spreadsheet View
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  • Task Editing/Updating
  • Task Management Software
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  • Task Tagging
  • Third Party Integrations
  • Time Tracking Software
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View full list of Task Management Software

  • @mentions
  • API
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  • Activity/News Feed
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  • Audio Calls
  • Calendar Management
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  • Collaboration Tools
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  • Communication Management
  • Conferencing
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customizable Branding
  • Data Import/Export
  • Discussions / Forums
  • Document Management Software
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  • Drag & Drop
  • Email Management Software
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  • Forum / Discussion Board
  • Live Chat Software
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  • Projections
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  • Real-Time Chat
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  • Search/Filter
  • Single Sign On Software
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing Software
  • Workflow Management Software

View full list of Team Communication Software

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Smartsheet Reviews

Read all 2,163 reviews

Average score

Overall
4.5
Ease of Use
4.3
Customer Service Software
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Megan C.
Megan C.
Producer, Owner
Insurance Software, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-07-09

"Critical in daily management"

Comments: I absolutely love the software and the company. The system meets our needs and is flexible when we need to make adjustments. While the cost is fairly high to start up, annually it is worth the cost, as it streamlines our processes and allows us to be more efficient.

Pros: This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.

Cons: I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.

  • Reviewer Source 
  • Reviewed on 2021-07-09
Aaron R.
Aaron R.
Director, Business Solutions & IT
Wholesale, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021-04-19

"Good For Value, Limits in Scale"

Comments: Generally a good experience. Trouble only came when trying to do more advanced data analysis, and workflows.

Pros: Very good with basic project management features. Kanban is great, and you can view data multiple ways (kanban, gantt, table). The workspaces tool is cool, it's a good way to organize reports and data. Reports are great for showing users only the data they need, and keeps them out of source data tables. There is also good cross sheet functions like you would see in excel. Smartsheet is also one of the most widely available tools to be integrated with. Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.

Cons: Features can be way behind. They just introduced features like pivot, and group to analyze data. Their internal workflow tools are behind what's commonly available in the marketplace. And if you want to use a separate workflow tool like Zapier, you will pay to use it. Their row limit just went up from 5,000 to 20,000 in a sheet in 2020, which was always a limit of how much we could scale the tool.

Alternatives Considered: Microsoft Excel, Google Sheets and Quickbase

Switched From: Zoho Projects

Reasons for Switching to Smartsheet: Smartsheet is cost effective, and has better control rules and UI than spreadsheets.

  • Reviewer Source 
  • Reviewed on 2021-04-19
Kevin w N.
Sr. Consultant
Banking, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-09-29

"Smartsheet Viepoint from Power Excel User"

Comments: Overall experience has been terrific for project management and collaboration.

Pros: Love workflow capabilities, automations, ability to designate column types, column types that allow multiple selections (not available in Excel data validation), collaboration, ability to immediately see cell changes, ability to track cell changes via cell history.

Cons: Lack of worksheet tabbing often means sheets have way too many columns than I prefer (makes navigation unwieldy). I use the product a lot to track descriptive/narrative changes to cells; while it's easy to see a cell that has been changed based on an update request, and the history of the before and after, it would be very beneficial to be able to see the changes in change-tracking mode like Word such that edits are more readily visible. While I like the ability to designate columns by type, for example a checkbox column, there are times when I'd like to be able to designate only a range of cells in a column as a certain type, then be able to use a different type in the rest of the column.

  • Reviewer Source 
  • Reviewed on 2021-09-29
Patrick H.
Procurement
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 2020-12-15

"Solid software for quick and easy spreadsheets & Gantt charts"

Comments: While I prefer Smartsheet for Gantt charts, or quick and simple spreadsheets due to its ease of use, I have been disappointed with all of the other marketed features, and would recommend Google Sheets in general, since it is similarly collaborative, has better options for in-depth formulas, customizing of sheets and automated emailing with query's and G-script, and is free.

Pros: Smartsheet is my preferred software for Gantt charts, and for quick & simple spreadsheets. The formatting features are especially effective, such as easy indenting and quick checkbox options that can be used with formulas. Gantt charts on Smartsheet are quick and intuitive with all the options I would like to have. Dashboards can be a nice way to have an overview with links to different sheets if you have a project with several documents, and are willing to spend the extra time and money to set it up.

Cons: The big Con with Smartsheet is that it lacks the in-depth features of similar spreadsheet software that is also usually freely available.
Conditional formatting the way you would like it to work can take a surprisingly long time, as it can take many conditions (often one per column per action) to accomplish what you would think would take a handful.
Automatic email sending from sheets sounds great but is still not very fleshed out, and options are pretty limited.
Complex formulas usually need to be done in several hidden columns or they can end up taking large paragraphs of hard-to-edit text and numbers due to lack of formula options. This can also make complicated spreadsheets pretty slow.
Bugs occur infrequently, but make me prefer to double check important sheets.

  • Reviewer Source 
  • Reviewed on 2020-12-15
Michael B.
Training Manager
Education Management, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-09-29

"SmartSheet is a robust cloud-based project management system"

Comments: We have been able to bring huge teams together with so much more ease by using SmartSheet. People of all skill sets can leverage the tracking tools available, making it easy for any PM to track their project(s).

Pros: Easy to integrate, just log in and go. It's so easy that anyone can use the system - not much training is required. SmartSheet's online community of job aids, training items, etc. is fantastic and robust - and gets you through every issue from small to advanced, if needed - and if not, you can reach out to a wonderful support team. This product brings together all your team members, especially in this remote Covid-19 world. You'll love using SmartSheet - it's SO much better than desktop-based PM solutions.

Cons: There is a learning curve due to the fact there are slight differences in using SmartSheet vs. what you might be used to already. But, that's really it - there are some things it just can't do - and other things that require a lot of setup and tweaking - but they're worth it - if you have the right project for it!

  • Reviewer Source 
  • Reviewed on 2021-09-29