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Preferred Patron Loyalty

Preferred Patron Loyalty

What Is Preferred Patron Loyalty?

Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in email/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon, Walmart & Visa). Several interfaces to choose from, including Standalone, Cloud/Web & Kiosk.

Who Uses Preferred Patron Loyalty?

Excite your customers! Great for small, med & large businesses, including independents, chains & franchises. Use standalone via Web/Cloud or w/Kiosk!

Preferred Patron Loyalty Software - Visual Dashboard
Preferred Patron Loyalty Software - Promotion Manager
Preferred Patron Loyalty Software - Email Designer
Preferred Patron Loyalty Software - Product / Sku Based
Preferred Patron Loyalty Software - Mobile Wallet App

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Reviews of Preferred Patron Loyalty

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
5.0
Features
4.8
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
94%
4
5%
2
1%
Danell
Danell
Manager in US
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Thank You, Preferred Patron!

5.0 5 years ago

Comments: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros:

Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons:

The tablet interaction with software isn't working like I had anticipated.

Amanda
Manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Preferred Patron is my BIGGEST Marketing Tool

5.0 4 weeks ago New

Comments: The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden]
and [sensitive content hidden].

Pros:

This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual. With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience.

Cons:

Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays. With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing.

Michelle
manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

We switched away from them

2.0 3 years ago

Comments: grumpy and condescending

Pros:

nothing really at all. At first they were helpful, but then...

Cons:

difficulty of creating newsletters, they were not flexible inworking with our needs.

Rick
President in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome Loyalty rewards software

5.0 3 months ago

Pros:

We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”.

Cons:

Do not have any negative things to say about the software or support.

Amanda
owner in US
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

service and using the program

5.0 last month New

Pros:

We have been using the program for over 8 years and it is easy and user friendly. We have 5 locations and it makes it very easy to use and share customer info with in our organization. [sensitive content hidden] is amazing and helpful every time I have a question or need to change anything.

Cons:

none at this time