--- description: Learn more about mHelpDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.ca/software/77264/mhelpdesk Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/77264/mhelpdesk?page=2) > Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more. > > Verdict: Rated **4.3/5** by 823 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses mHelpDesk? Designed for small and midsize businesses, including field service professionals, HVAC businesses, home service providers, and design firms that assist with scheduling and billing processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 823 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: mHelpDesk - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact mHelpDesk for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Tracking - Add & Edit Photos - Alerts/Notifications - Availability Management - Business Process Automation - CRM Software - Calendar Management - Calendar Sync - Contact Management Software - Customizable Reports - Dispatch Management - Document Management Software - Drag & Drop - Electronic Payments - Electronic Signature - Employee Database - Employee Management - Employee Scheduling Software - Equipment Tracking - Estimating - Fixed Asset Management Software - For Commercial and/or Industrial Electrical Contractors - Forms Management - Incident Management Software - Interaction Tracking - Inventory Control Software - Job Management - Lead Management Software - Mobile Access - Online Booking - Online Time Clock - Preventive Maintenance Software - Project Management Software - Quotes/Estimates - Real-time Scheduling - Recurring Appointments - Release Management - Repair Tickets - Report Summary - Residential Inspections - Scheduling Software - Self Service Portal - Service History - Task Management Software - Technician Management - Templates - Ticket Management - Time Tracking Software - Work Order Management - Workflow Configuration ... and 51 more features ## Integrations (14 total) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) - [Maid Service Software](https://www.capterra.ca/directory/10062/maid-service/software) - [Landscape Design Software](https://www.capterra.ca/directory/20004/landscape/software) - [Maintenance Management Software](https://www.capterra.ca/directory/30058/maintenance-management/software) - [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software) ## Alternatives 1. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5060 reviews) 2. [Housecall Pro](https://www.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2737 reviews) 3. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 4. [FieldPulse](https://www.capterra.ca/software/153475/fieldpulse) — 4.6/5 (412 reviews) 5. [Clockify](https://www.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews) ## Reviews ### "I really like the 'simplicity' of mhelpdesk." — 5.0/5 > **Silke** | *August 28, 2018* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It's easy to use and has a simple, easy to follow step by step scheduling/invoicing program. It can be customized to fit your company's process. > > **Cons**: With the current currency exchange (we are from Canada) it is quite pricey. We would like the app to load faster. > > We are residential electricians and mhelpdesk is helping us to schedule the appointments with our customers, get written all quotes (also done in mhelpdesk) customer approved, invoices sent out, payments made right through the program and now we can sent out a receipt to our customers for the paid invoices. We love it\! It's easy to maneuver even for people like myself, who is not very tech savy. Whenever we had an issue, we connected with their super friendly, professional customer service and had our problems resolved in no time. We certainly highly recommend mhelpdesk. ----- ### "Customer support is great....in particular if you can get past the service desk to a develper or accont rep" — 5.0/5 > **Roman** | *January 12, 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: ease of use, desktop and mobile app pretty close....like idea of mobile app being focused on field technician, and desktop app can be used by office admin, etc.. I use it for field work order management, and close off the financial transactions for one account and on another account have finalcial transaction turned on. I use both.. I like idea of having both options. I find the tool easy to use, expandability is smooth as we grow the business...ie just add another account.......No problems with limitations on data, etc... They have a business unit function, which allows me to expand operations to different geogrphical regions and maintain each region as a separate entity.....I do not want the east coast operation to impact on the west coast operation, etc...I can also bill each region with a different logo/business unit, etc > > **Cons**: There have been several times when changes made to system (ie enhancements), however there were bugs and it negatively impacted on my operation. Becomes a big problem when you have several hundered users out in the field and there is a bug or functionlity of the system changes. Need much more notice on functionality changes to help with field change management. > > Really need the business unit capability enhanced a bit, and security levels in the system increased (ie added limited user option)...need a few more of this tye of permision, but by business unit \*ie geographic region or department...This enables us to grow as a company and not have to look for an alternative system ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *February 10, 2025* | Computer Hardware | Recommendation rating: 3.0/10 > > **Pros**: Interface is user friendly; site is usable > > **Cons**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "MHelpDesk is awesome\!" — 5.0/5 > **Brittany** | *May 6, 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: My help desk is easy to use and quick to learn how to use for new staff > > **Cons**: I wasn't able to use it for very long as I switched to another location ----- ### "Great customer service" — 5.0/5 > **Karen** | *January 27, 2025* | Alternative Medicine | Recommendation rating: 10.0/10 > > **Pros**: Assistance is always there for you. Just message and right on with a good reply > > **Cons**: Not at the moment, for now I like every step and way of assistance. > > Excellent, love it how quickly you can get an answer. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/77264/mhelpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/77264/mhelpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data