--- description: Learn more about Convoso pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.ca/software/76768/cloud-predictive-dialer Page: 1 / 17\ Next: [Next page](https://www.capterra.ca/software/76768/cloud-predictive-dialer?page=2) > Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology. > > Verdict: Rated **4.5/5** by 387 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Convoso? Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 387 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Convoso - **Location**: Woodland Hills, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Convoso for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, Pakistan, Philippines, United States ## Features - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Campaign Management Software - Computer Telephony Integration - Contact Management Software - Customer Database - Customizable Fields - Dashboard Software - Data Import/Export - Email Management Software - IVR - Inbound Call Center - Interaction Tracking - Lead Management Software - Lead Qualification - List Management - Outbound Call Center - Power Dialer - Predictive Dialer Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Third-Party Integrations - Voice Mail - Workflow Management Software ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) ## Related Categories - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.ca/directory/31034/telemarketing/software) - [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (868 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (319 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Readymode](https://www.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Two Weeks In: My Honest Convoso Experience" — 5.0/5 > **Verified Reviewer** | *April 24, 2026* | Insurance Software | Recommendation rating: 5.0/10 > > **Pros**: Two weeks ago we switched to Convoso at Pitch Perfect, and what I liked most is how smooth and efficient the whole workflow feels for me. Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around. The dialer is fast, the interface is simple, and it keeps me focused on actually talking to people instead of waiting between calls. I also really appreciate how easy it is to access my call recordings directly from the call log. It makes reviewing calls or confirming details quick and stress‑free. Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I value the most. > > **Cons**: What I liked least about Convoso is the way callback notifications work when I’m already on another call. When I set a callback and the notification pops up at the bottom right corner, it only stays for a second and then disappears. Once it disappears, I can’t click it again or reopen it from the screen. I don’t like that because it makes it easy to miss the callback I just scheduled, and I can’t go back to that exact notification once it’s gone. > > Overall, my experience with Convoso has been positive, especially considering we switched to it just two weeks ago at Pitch Perfect. The system is fast, the layout is simple, and it keeps my workflow organized without feeling overwhelming. I like that everything I need as an agent — my call log, dispositions, recordings, and callbacks — is all in one place, which makes my day run smoother. The dialer is efficient and keeps me on active calls instead of waiting, and accessing call recordings directly from the call log is a big advantage for reviewing details quickly. The only part I don’t like is the callback notification: when I’m already on another call, the reminder pops up for just a second and disappears, and I can’t reopen it or click it again. That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward, and the transition has been smoother than I expected. ----- ### "My Convoso Experience" — 5.0/5 > **Brix** | *February 12, 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. > > **Cons**: Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. > > My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. ----- ### "Convoso is good" — 5.0/5 > **Megan** | *June 13, 2024* | Telecommunications | Recommendation rating: 4.0/10 > > **Pros**: Being able to schedule a call back with specific times. > > **Cons**: Having to be off a call to set your availability status. ----- ### "Best of the Best\!" — 5.0/5 > **Malik** | *January 16, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy navigation, and its user friendly with no glitches > > **Cons**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Convoso is great and likely a top 3 contender." — 4.0/5 > **Eli** | *January 20, 2025* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. > > **Cons**: I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. > > Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.ca/software/76768/cloud-predictive-dialer?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/76768/cloud-predictive-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data