--- description: Learn more about Avalara pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://www.capterra.ca/software/75673/avatax Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/75673/avatax?page=2) > Avalara automates your global tax and compliance tasks for speed, accuracy, and scale. > > Verdict: Rated **4.0/5** by 355 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avalara? Avalara is used by retailers, manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 355 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Avalara - **Founded**: 2004 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable Software - Accounts Receivable Software - Audit Trail - Bank Reconciliation - Billing & Invoicing - Compliance Management - Corporate/Business - Data Import/Export - Document Management Software - Electronic Filing - Exemption Management - Financial Reporting Software - General Ledger - Multi-Currency - Purchase Order Management - Reporting/Analytics - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Tax Management Software - Transaction Tracking - Value Added Tax (VAT) - Workflow Automation ## Integrations (32 total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Tax Software](https://www.capterra.ca/directory/30970/sales-tax/software) ## Related Categories - [Sales Tax Software](https://www.capterra.ca/directory/30970/sales-tax/software) - [Accounting Software](https://www.capterra.ca/directory/1/accounting/software) - [Corporate Tax Software](https://www.capterra.ca/directory/31560/corporate-tax/software) ## Alternatives 1. [Kintsugi](https://www.capterra.ca/software/1056509/kintsugi) — 4.8/5 (16 reviews) 2. [QuickBooks Online](https://www.capterra.ca/software/141374/quickbooks-online) — 4.3/5 (8475 reviews) 3. [hellotax](https://www.capterra.ca/software/187594/hellotax) — 4.7/5 (110 reviews) 4. [QuickBooks Online Advanced](https://www.capterra.ca/software/189398/quickbooks-online) — 4.4/5 (1045 reviews) 5. [123 Sheets](https://www.capterra.ca/software/185126/123-sheets) — 4.7/5 (222 reviews) ## Reviews ### "Keeps us organized but isn't always reliable" — 3.0/5 > **Verified Reviewer** | *July 3, 2025* | Textiles | Recommendation rating: 5.0/10 > > **Pros**: I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. > > **Cons**: There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. ----- ### "Avalara Cert and Tax" — 5.0/5 > **Val** | *January 20, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Tsx calculations and tax return preparations for US SAles tax > > **Cons**: customer service and su\[\[prt for clients > > ovaral great experience in the past 10 years ----- ### "Terrible, terrible, terrible" — 1.0/5 > **Chelsea** | *October 30, 2025* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. > > **Cons**: Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. > > For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. ----- ### "Avalara Review" — 5.0/5 > **Mrugen** | *March 26, 2026* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. > > **Cons**: What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. ----- ### "Frustrating Experience & Poor Support" — 1.0/5 > **Katherine** | *August 8, 2025* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups > > **Cons**: Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update > > Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.ca/software/75673/avatax?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/75673/avatax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data