Fiix

High Versatile

Comments: Really help develop a culture based around preventative maintenance instead of reactive maintenance.

Pros:

Mobile app is very user friendly, The ability to pick an chose what information you want your team to access and use, Great tech support

Cons:

The mobile app lacks in features such as parts entering on the fly when in the field.

Alternatives Considered: UpKeep

Reasons for Switching to Fiix: Many more functions available such as parts tracking at that time

This will carry us through scaling up

Comments: I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros:

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons:

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

OH....FIIX!!!

Comments: Overall the experience has been challenging. Migrating inventory data from one system to another was an epic failure. It ended up being useless data and all had to be re-entered.

Pros:

Once configured, the reports are great. Design and setup for the reports is like rocket science.

Cons:

All the date entry points must be opened by clicking on this little bitty drop down arrow. Work orders and PO's can only be sent to one single email address as opposed to the option to send to multiples.

Alternatives Considered: Asset Essentials

Review

Pros:

Easy to use. I wish we could enter all our service providers and issues P.O. numbers for service calls. We manage over 1000 residential suites. The suites are the assets for us. If we need repairs done in the suite by a contractor, I wish we could issue a P.O. for that service.

Cons:

we can't generate a P.O. # for a service- just for parts. If we need lets say an electrician to come out and replace a breaker, we can't give him a P.O. with the system for his service. If we order a part from a vendor we can issue a P.O. with the system.

Alternatives Considered: Yardi Voyager

Reasons for Switching to Fiix: The accountant wanted "simply accounting" and not Yardi.

Efficient and quick

Comments: We have had a great experience with the product and the team over at Fiix. They want us to succeed and give us help with their software along the way.

Pros:

I like that the team can easily understand how to use the product and they can be limited by what they see so it won't overwhelm them. Admins can make their life even easier by putting common tasks into task groups so they don't have to worry if they missed a step.

Cons:

The reports system works well, they started analytics for the higher tiered groups. You have to know how to use it to be able to minipulate the pages. There is not much training on it yet, but I bet a few helpful videos would go a long way about understanding the use of it.

Alternatives Considered: Hippo CMMS and UpKeep

Reasons for Switching to Fiix: Price was better, the features were better rounded and the UI looked nice.