---
description: Learn more about Service Management Enterprise pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Service Management Enterprise Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Security System Installer Software](/directory/30605/security-system-installer/software) > [Service Management Enterprise](/software/74731/service-management-enterprise)

# Service Management Enterprise

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> Service and customer management software for security companies for stand alone or that use QuickBooks
> 
> Verdict: Rated **4.2/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Service Management Enterprise?

Service and Inspection companies that need to manage customer equipment and recurring orders with a robust service solution that can sync with QuickBooks.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 13 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 3.6/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: High 5 Software
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Alerts/Notifications
- Barcode/Ticket Scanning
- Billing & Invoicing
- CRM Software
- Contact Database
- Contact Management Software
- Contract/License Management
- Customer Database
- Customer Management
- Data Import/Export
- Dispatch Management
- Document Management Software
- Document Storage
- Electronic Signature
- Inventory Control Software
- Inventory Management Software
- Invoice Management
- Job Management
- Job Tracking
- Lead Management Software
- Maintenance Scheduling
- Mobile Access
- Online Time Clock
- Order Management Software
- Payment Collection in the Field
- Purchase Order Management
- Quotes/Estimates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Scheduling Software
- Segmentation
- Service History
- Technician Management
- Third-Party Integrations
- Work Order Management

## Integrations (3 total)

- QuickBooks Online Advanced
- QuickBooks Time
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Security System Installer Software](https://www.capterra.ca/directory/30605/security-system-installer/software)

## Related Categories

- [Security System Installer Software](https://www.capterra.ca/directory/30605/security-system-installer/software)
- [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software)
- [Locksmith Software](https://www.capterra.ca/directory/31675/locksmith/software)
- [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software)
- [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software)

## Alternatives

1. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews)
2. [Kickserv](https://www.capterra.ca/software/122541/kickserv) — 4.4/5 (387 reviews)
3. [mHelpDesk](https://www.capterra.ca/software/77264/mhelpdesk) — 4.3/5 (823 reviews)
4. [Simpro](https://www.capterra.ca/software/10529/simpro-enterprise) — 4.0/5 (145 reviews)
5. [FieldPulse](https://www.capterra.ca/software/153475/fieldpulse) — 4.6/5 (411 reviews)

## Reviews

### "SME user" — 4.0/5

> **Carol** | *December 7, 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: I like having most of the information needed for each customer stored all in one place.
> 
> **Cons**: Upgrades tend to remove features we like.
I don't like the yearly contract pricing. It is way to high for the small struggling business.
> 
> I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.

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### "SME for CRM Program" — 4.0/5

> **Carla** | *December 13, 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: The ability to customize reports to use for internal invoices
> 
> **Cons**: the laborious process to change the text in custom reports
> 
> The support staff is awesome and always willing to help.

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### "Very poor customer service, Very poor follow thru from SME" — 2.0/5

> **Greg** | *December 11, 2017* | Construction
> 
> **Pros**: The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software
> 
> **Cons**: I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.
> 
> Not a lot because of the very bad customer service \!

-----

### "Good system for Good Value" — 4.0/5

> **Claudia** | *December 14, 2021* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Great service software integration across modules
> 
> **Cons**: Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky.
> 
> Very good overall

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### "Has Served our Needs as a Small Business" — 4.0/5

> **John** | *December 20, 2021* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: Relatively easy to use, great for every needs of a service based company
> 
> **Cons**: Had a few challenges with Quickbooks integration initially, but seems to be working fine now.
> 
> We started the business with High 5 and still use it 8 years later.

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## Links

- [View on Capterra](https://www.capterra.ca/software/74731/service-management-enterprise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/74731/Service-Management-Enterprise/> |
| en-AE | <https://www.capterra.ae/software/74731/service-management-enterprise> |
| en-AU | <https://www.capterra.com.au/software/74731/service-management-enterprise> |
| en-CA | <https://www.capterra.ca/software/74731/service-management-enterprise> |
| en-GB | <https://www.capterra.co.uk/software/74731/service-management-enterprise> |
| en-IE | <https://www.capterra.ie/software/74731/service-management-enterprise> |
| en-IL | <https://www.capterra.co.il/software/74731/service-management-enterprise> |
| en-IN | <https://www.capterra.in/software/74731/service-management-enterprise> |
| en-NZ | <https://www.capterra.co.nz/software/74731/service-management-enterprise> |
| en-SG | <https://www.capterra.com.sg/software/74731/service-management-enterprise> |
| en-ZA | <https://www.capterra.co.za/software/74731/service-management-enterprise> |
| fr | <https://www.capterra.fr/software/74731/service-management-enterprise> |
| fr-BE | <https://fr.capterra.be/software/74731/service-management-enterprise> |
| fr-CA | <https://fr.capterra.ca/software/74731/service-management-enterprise> |
| fr-LU | <https://www.capterra.lu/software/74731/service-management-enterprise> |

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