--- description: Learn more about Alchemer pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alchemer Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Survey Tools](/directory/30092/survey/software) > [Alchemer](/software/72549/alchemer) # Alchemer Canonical: https://www.capterra.ca/software/72549/alchemer Page: 1 / 17\ Next: [Next page](https://www.capterra.ca/software/72549/alchemer?page=2) > Alchemer, an enterprise feedback and reputation management platform with AI-powered surveys, review monitoring, and sentiment analysis. > > Verdict: Rated **4.5/5** by 393 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Alchemer? Used by CX, product, marketing, and VoC teams who want enterprise-level feedback and reputation tools—without the cost or complexity—plus real human support at every plan level. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 393 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Alchemer offers flexible pricing designed to fit organizations of every size, from a single researcher running their first survey to a multi-location enterprise managing feedback, reputation, and brand tracking at scale. Rather than a one-size-fits-all model, pricing is structured in tiers so organizations only pay for the level of capability they actually need, with room to move up as programs grow. Self-Service Survey Software Collaborator — $55 per user per month, or $315 per user per year with annual billing. This entry-level tier is built for individuals or small teams that need core survey creation and reporting: unlimited surveys, unlimited questions per survey, and a generous annual response allowance, all without requiring a sales conversation to get started. Professional — $165 per user per month, or $1,075 per user per year with annual billing. This tier adds advanced logic, branching, and deeper reporting capabilities for teams running more sophisticated feedback programs, along with expanded response limits and additional support options. Full Access — $275 per user per month, or $1,895 per user per year with annual billing. This is the most complete self-service tier, adding advanced research question types, advanced statistical analysis tools, and the highest response allowance among the self-service plans — suited to research and CX teams that need the platform's full analytical depth without moving to a custom-quoted account. All self-service tiers include a straightforward path from monthly to annual billing, with meaningful savings for organizations that commit annually rather than month-to-month. Enterprise Feedback Platform — Contact Alchemer for pricing. For organizations that need more than three users, or that require the platform's full reputation management, listings management, local pages, brand tracker, and advanced AI capabilities, Alchemer offers a custom-quoted Business Platform tier. Because these organizations vary widely in team size, number of locations, integration needs, and feedback volume, pricing here is built around the specific scope of the program rather than a flat per-user rate. Voice of the Customer and CX Automation — Contact Alchemer for pricing. Organizations running enterprise-wide VoC programs — with automated workflows, closed-loop routing across departments, and advanced AI-powered analysis such as automated follow-up probing and predictive analytics — work directly with Alchemer to scope a plan around program complexity, integration requirements, and the number of teams involved. Why pricing is structured this way Alchemer's tiered approach reflects a broader philosophy: organizations shouldn't have to pay enterprise prices for capability they don't yet need, but they also shouldn't hit a wall when they outgrow a self-service plan. The self-service tiers are priced and packaged so a small team can get real value immediately, without a lengthy sales cycle or implementation project. As needs grow — more users, more locations, reputation and listings management, brand tracking, or deeper AI-powered analysis — organizations move into a custom-quoted Business Platform relationship built around their specific scope, rather than being forced into a rigid, one-size-fits-all enterprise contract. Across every tier, support is a core part of the offering rather than an upsell: self-service customers get access to real human support, not just documentation, and organizations on annual Professional or Full Access plans receive phone support as part of their plan. This reflects Alchemer's broader positioning — enterprise-level capability without the cost, complexity, or support gaps often associated with larger CX platforms. Because pricing and packaging can shift over time, organizations evaluating a plan should confirm current rates and tier details directly with Alchemer or on the official pricing page, particularly for anything in the custom-quoted Business Platform range. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Algeria, Angola, Australia, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea and 45 more ## Features - Activity Dashboard - Alerts/Notifications - Campaign Management Software - Collaboration Tools - Communication Management - Competitive Analysis - Complaint Monitoring - Continuous Feedback - Customer Experience Management - Customer History - Customizable Questions - Customizable Templates - Dashboard Software - Data Visualization Software - Email Management Software - Email Marketing Software - Employee Database - Engagement Tracking - Feedback Management - Live Results Sharing - Location Tracking - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Metrics - Performance Review Management - Progress Tracking - Pulse Surveys - Push Notifications Software - Q\&A Management - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - SMS Marketing - SMS Messaging - Sentiment Analysis - Social Media Integration - Survey Builder - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Visual Analytics - Workflow Automation ... and 31 more features ## Integrations (28 total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) ## Related Categories - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) - [Market Research Software](https://www.capterra.ca/directory/10041/market-research/software) - [360 Degree Feedback Software](https://www.capterra.ca/directory/30666/360-degree-feedback/software) - [Employee Engagement Software](https://www.capterra.ca/directory/30817/employee-engagement/software) - [Polling Software](https://www.capterra.ca/directory/31220/polling/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10496 reviews) 2. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (974 reviews) 4. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5308 reviews) 5. [QuestionPro](https://www.capterra.ca/software/135455/questionpro) — 4.8/5 (539 reviews) ## Reviews ### "Alchemer - Top Tier Survey Service" — 5.0/5 > **Dominick** | *March 13, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Alchemer is super easy to use, and is a great survey tool\! It's very intuitive, and makes getting feedback almost effortless\! > > **Cons**: I have no complains about Alchemer, I think they're a wonderful company. > > I've used Alchemer for collecting survey feedback for a few years now and it's super helpful. Getting setup and started is quick and painless, I can't recommend it enough\! ----- ### "Impressed enough to recommend" — 5.0/5 > **Seán** | *January 19, 2026* | Market Research Software | Recommendation rating: 10.0/10 > > **Pros**: Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. > > **Cons**: Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. > > After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. ----- ### "Solid solution. Brilliant pricing model." — 5.0/5 > **Adam** | *March 23, 2026* | Research | Recommendation rating: 10.0/10 > > **Pros**: It works. It has the functionality our research shop needs. Customer service is largely responsive. Their pricing model is brilliant - full transparency, one seat - one fee - no surprises, no worrying that a large-scale project will kill your budget. > > **Cons**: I value innovation and I don't see much. I am sure they are doing things, but their marketing is basic and uninspiring. I'd like to hear about big new things happening, offerings that wow, amazing new UI updates, or fun AI integrations. They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them. \<- That seems shortsighted. > > It is a solid platform. They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution. ----- ### "Great first experience on Alchemer's intuitive survey platform" — 5.0/5 > **Crystaline** | *January 29, 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. > > **Cons**: Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. > > As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. ----- ### "Great and inexpensive way to conduct online surveys" — 5.0/5 > **Stephen** | *April 3, 2026* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys. > > **Cons**: There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator. > > Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.ca/software/72549/alchemer?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/72549/alchemer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data