---
description: Learn more about NET-Phacs pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NET-Phacs Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [NET-Phacs](/software/68860/net-phacs)

# NET-Phacs

Canonical: https://www.capterra.ca/software/68860/net-phacs

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/68860/net-phacs?page=2)

> Call Accounting Service provides the key management information you need to administer your telecommunications environment.
> 
> Verdict: Rated **4.3/5** by 9 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 9 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Matsch Systems
- **Founded**: 1978

## Commercial Context

- **Starting Price**: US$600.00
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- By-Extension Reporting
- Call Duration
- Caller ID
- Inbound Reporting
- Outbound Reporting
- Who Answered Log

## Category

- [Call Accounting Software](https://www.capterra.ca/directory/30083/call-accounting/software)

## Alternatives

1. [Telephone Management Software](https://www.capterra.ca/software/19710/telephone-management-software) — 3.5/5 (2 reviews)
2. [VXTracker](https://www.capterra.ca/software/18773/vxtracker) — 5.0/5 (1 reviews)
3. [Proteus](https://www.capterra.ca/software/177429/call-accounting-software) — 4.3/5 (3 reviews)
4. [OfficeWatch Call Reporting](https://www.capterra.ca/software/16978/officewatch-call-accounting) — 4.8/5 (4 reviews)
5. [Shadow CMS](https://www.capterra.ca/software/34512/shadow-cms) — 2.0/5 (1 reviews)

## Reviews

### "Great call collection system" — 4.0/5

> **Megan** | *March 3, 2011*
> 
> **Pros**: I have really excellent customer support. I always have someone I can contact M-F for any of my needs and they always get back to me within the hour. 
I have a wide variety of reports available that help me identify different types of call usage.
I'm able to make changes easily and rename items (such as divisions, equipment types, extension details) on my own.
I have been able to have custom reports made to meet my additional needs.
Daily call usage reports come to my email address every morning without having to log-in every day.
> 
> **Cons**: The data only goes back 1 year online.
It's not perfect, meaning that there are glitches with the system maybe once per month that I have to get corrected.
Now that we have upgraded from an old analog PBX to a Cisco VOIP system, I am not able to get as much detail on Trunk Utilization Reports as before.
> 
> Excellent software and the customer service overrides any minor problems I ever have. 
Every one is friendly and helpful and that is one of main thinks I look for in purchasing (or recommending to my supervisor) items for my department.

-----

### "Call Accounting System" — 4.0/5

> **Ali** | *June 13, 2019* | Arts & Crafts | Recommendation rating: 9.0/10
> 
> **Pros**: It has an excellent customer Support service and i do not need to login to get m call summary. Everything is sent to my E-mail.
> 
> **Cons**: The dashboard looks a bit ugly and it has limited user control

-----

### "Berea College satisified with NET-Phacs" — 4.0/5

> **Bill** | *March 9, 2011*
> 
> **Pros**: We like the system capabilities, especially that users can query their own phone usage and managers can query their department.
We feel the support service from Matsch Systems is very good.
> 
> **Cons**: Occasionally get "locked calls" where the hang-up is not picked up somehow and a large fee gets assessed on the department which we then have to research and adjust.
> 
> NET-Phacs is a good system that does what it is supposed to.

-----

### "SaaS and CDR" — 4.0/5

> **Gus** | *March 3, 2011*
> 
> **Pros**: Easy of implementation and time to deployment was quick and easy. Resolution on integration and setup was quick and done in timely matter. Pricing and cost model worked well for our deployment of the service.
> 
> **Cons**: If the canned reporting did not meet your need, for customized report need to know and understand some database scripting.
> 
> Good product and great support from team

-----

### "Net-Phacs" — 4.0/5

> **Bob** | *March 3, 2011*
> 
> **Pros**: Does what I need.
No more server support on site.
Always up.
Customer Support is great.
> 
> **Cons**: User interface awkward at times.
Limited user control.   Custom programming needed for most exception
> 
> Great for a hand's off system.  Customers retrive their own invoices.  No month-end processing required on our part.  A good system with good folk.  Not a stellar system.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/68860/net-phacs?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/68860/net-phacs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/68860/NET-Phacs/> |
| en-AE | <https://www.capterra.ae/software/68860/net-phacs> |
| en-AU | <https://www.capterra.com.au/software/68860/net-phacs> |
| en-CA | <https://www.capterra.ca/software/68860/net-phacs> |
| en-GB | <https://www.capterra.co.uk/software/68860/net-phacs> |
| en-IE | <https://www.capterra.ie/software/68860/net-phacs> |
| en-IL | <https://www.capterra.co.il/software/68860/net-phacs> |
| en-IN | <https://www.capterra.in/software/68860/net-phacs> |
| en-NZ | <https://www.capterra.co.nz/software/68860/net-phacs> |
| en-SG | <https://www.capterra.com.sg/software/68860/net-phacs> |
| en-ZA | <https://www.capterra.co.za/software/68860/net-phacs> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"NET-Phacs","description":"NET-Phacs Hosted SaaS Call Accounting is a hosted, web based call accounting service. It provides everything you need for call accounting and features daily and monthly reports as well as robust query access to call data. The NET-Phacs \"Plus\" option adds; SQL ad hoc reporting; the ability to effortlessly email monthly reports to your users; plus options to allow managers query access to subordinate's data in a secure Internet environment; plus billing and tracking of equipment and feature items.","url":"https://www.capterra.ca/software/68860/net-phacs","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/68860/net-phacs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":9},"offers":{"price":"600","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/68860/net-phacs#faqs","mainEntity":[{"name":"What Is NET-Phacs?","@type":"Question","acceptedAnswer":{"text":"NET-Phacs Hosted SaaS Call Accounting is a hosted, web based call accounting service. It provides everything you need for call accounting and features daily and monthly reports as well as robust query access to call data. The NET-Phacs \"Plus\" option adds; SQL ad hoc reporting; the ability to effortlessly email monthly reports to your users; plus options to allow managers query access to subordinate's data in a secure Internet environment; plus billing and tracking of equipment and feature items.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Accounting Software","position":2,"item":"/directory/30083/call-accounting/software","@type":"ListItem"},{"name":"NET-Phacs","position":3,"item":"/software/68860/net-phacs","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/68860/net-phacs#breadcrumblist"}]}
</script>