---
description: Learn more about Track-It! pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Track-It! Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Track-It\!](/software/67028/track-it)

# Track-It\!

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> Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
> 
> Verdict: Rated **4.0/5** by 77 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Track-It\!?

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 77 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.1/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: BMC Software
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$995.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Free 30 day trial available
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, Germany, India, Mexico, United Kingdom, United States

## Features

- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management Software
- Customizable Branding
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)
- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (688 reviews)
3. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews)
4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Simple UI Ticketing Tool with Rooms for Improvement" — 4.0/5

> **Agus** | *May 11, 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Simple interface making it easier to focus, and many options to customize the ticket arrangement. You can respond your ticket(s) via email.
> 
> **Cons**: Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
> 
> This ticketing tool helps you get the job done efficiently when properly set up. The UX/UI could be better.

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### "Track-It is Simple and Not for Everyone" — 3.0/5

> **Verified Reviewer** | *May 31, 2024* | Hospital & Health Care | Recommendation rating: 5.0/10
> 
> **Pros**: It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.
> 
> **Cons**: It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

-----

### "Great Helpdesk Ticketing Software" — 4.0/5

> **Adam** | *November 21, 2024* | Chemicals | Recommendation rating: 7.0/10
> 
> **Pros**: I really liked the ease of use and all of the functionality provided
> 
> **Cons**: Some tasks seemed more cumbersome then they should have been

-----

### "I have worked for more than 4 years with the application and it is very useful to classify incidents" — 4.0/5

> **Italo** | *March 22, 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high
> 
> **Cons**: Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.
> 
> Good control of the Helpdesk department management and reporting

-----

### "GUI" — 4.0/5

> **Sarvesh** | *October 11, 2018* | Biotechnology | Recommendation rating: 8.0/10
> 
> **Pros**: interface is overall  good and user friendly
> 
> **Cons**: performance is poor over the time need so optimization techniques for DB
> 
> Great

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## Links

- [View on Capterra](https://www.capterra.ca/software/67028/track-it)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/67028/track-it> |
| de-AT | <https://www.capterra.at/software/67028/track-it> |
| de-CH | <https://www.capterra.ch/software/67028/track-it> |
| en | <https://www.capterra.com/p/67028/Track-It/> |
| en-AE | <https://www.capterra.ae/software/67028/track-it> |
| en-AU | <https://www.capterra.com.au/software/67028/track-it> |
| en-CA | <https://www.capterra.ca/software/67028/track-it> |
| en-GB | <https://www.capterra.co.uk/software/67028/track-it> |
| en-IE | <https://www.capterra.ie/software/67028/track-it> |
| en-IL | <https://www.capterra.co.il/software/67028/track-it> |
| en-IN | <https://www.capterra.in/software/67028/track-it> |
| en-NZ | <https://www.capterra.co.nz/software/67028/track-it> |
| en-SG | <https://www.capterra.com.sg/software/67028/track-it> |
| en-ZA | <https://www.capterra.co.za/software/67028/track-it> |
| es | <https://www.capterra.es/software/67028/track-it> |
| es-AR | <https://www.capterra.com.ar/software/67028/track-it> |
| es-CL | <https://www.capterra.cl/software/67028/track-it> |
| es-CO | <https://www.capterra.co/software/67028/track-it> |
| es-CR | <https://www.capterra.co.cr/software/67028/track-it> |
| es-DO | <https://www.capterra.do/software/67028/track-it> |
| es-EC | <https://www.capterra.ec/software/67028/track-it> |
| es-MX | <https://www.capterra.mx/software/67028/track-it> |
| es-PA | <https://www.capterra.com.pa/software/67028/track-it> |
| es-PE | <https://www.capterra.pe/software/67028/track-it> |
| fr | <https://www.capterra.fr/software/67028/track-it> |
| fr-BE | <https://fr.capterra.be/software/67028/track-it> |
| fr-CA | <https://fr.capterra.ca/software/67028/track-it> |
| fr-LU | <https://www.capterra.lu/software/67028/track-it> |
| it | <https://www.capterra.it/software/67028/track-it> |
| nl | <https://www.capterra.nl/software/67028/track-it> |
| nl-BE | <https://www.capterra.be/software/67028/track-it> |
| pt | <https://www.capterra.com.br/software/67028/track-it> |
| pt-PT | <https://www.capterra.pt/software/67028/track-it> |

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