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What Is eviivo?

eviivo Suite enables hospitality properties of all sizes to go further, faster, and to simplify their operations without compromise. Our powerful booking and property management platform gives hoteliers, property managers and hosts an easy way to manage bookings, guests, property owners and online travel agencies (OTAs).

eviivo's deep leading integrations keep rates, availability, photos, policies, taxes, fees, extras and messages automatically updated across all major OTA channels. Other superior features include unparalleled payment automation, AI-powered guest communications, extensive multi-user access control for all your stakeholders, a revolutionary mobile app, housekeeping and maintenance schedules, and vital KPIs and performance dashboards.

Our vast partner ecosystem extends eviivo Suite’s functionality, including integrations with accounting systems, smart lock providers, and many more applications.

Who Uses eviivo?

For anyone with rooms to sell and a story to tell! Over 26,000 property management companies, resorts, hotels, B&Bs, rentals, campgrounds and more use eviivo Suite to grow their business.

eviivo Software - OTA distribution - Channel Manager
eviivo Software - Booking Engine, Website Builder or Free WordPresss Theme - Website Manager
eviivo Software - Increase direct bookings on your own website and more - Promo Manager
eviivo Software - Room Booking Calendar Management - Property Manager
eviivo Software - Property Analytics Dashboard - Performance Manager

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Reviews of eviivo

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Derek
Derek
Owner in Ireland
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple to use. Value for money.

5.0 4 years ago

Comments: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros:

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons:

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Verified Reviewer
Verified LinkedIn User
Hospitality, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

great over all PMS

5.0 3 years ago

Comments: There was no PMS in place when I purchased the inn. eviivo has allowed me to run reservations much better than the previous owner.

Pros:

Very easy to setup and use. Intuitive GUI. Company is always working to add new features.

Cons:

The Group Booking function is a bit clunky to apply discounts or promotions I have to touch each individual room booked, not at a group level, yet I can attribute payment on one to cover all.

Carl
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Eviivo.

5.0 4 weeks ago New

Comments: OK, They are professional; and, courtious. I will call, upset over a seemingly impossible, task or problem and They work it out, work me through it.
Our guests are drawn to small inns and hotels and like the closeness we and our business ( systems ) project. We engage and deal with many experienced world travelers. Our guests will usually explore our Island on their own, instead of a big
structured tour. We have hiking equip, snorkle equip, and know the beaches . So what we offer I feel fits with the personality of Eviivo.

Pros:

People professional, helpful. Channel master does it's job. They are small and we are small, Gives a personal touch. Most of our guests from Europe, think a UK company works well.

Cons:

Small, computer can sometimes lag real time, We are across many time zones so it's important to respond to guests , quickly. Small , not many people , no gaint resource think tank to draw upon. Small works both ways. Hours of operation can be hard since we are in middle of Pacific ocean, We are 5 or 6 hours off Austin. Things get pushed to tomorrow,

Joy
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Eviivo Review

3.0 4 years ago

Comments: It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pros:

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Cons:

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

eviivo Response

3 years ago

Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

Dean
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

best of all

5.0 4 months ago

Comments: We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one.

Pros:

We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Cons:

I wish I could think of something to be critical of but there is nothing.