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eviivo
What Is eviivo?
eviivo is the original all-in-one booking suite and industry leader in managing guests, bookings and OTAs.
Channels sing to your tune as rates, availability, photos, terms, policies and more automatically sync and update across all your OTAs.
Superior features include a free stunning website, email designer, intelligent payment solution and essential dashboards, all in our award-winning property management system.
See why eviivo is trusted by more than 20,000 properties worldwide!
Who Uses eviivo?
For anyone with rooms to sell and a story to tell! 20,000 properties including hotels, B&Bs, vacation rentals, campgrounds, resorts, property management groups and more, use eviivo suite.
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Reviews of eviivo
Alternatives Considered:
Simple to use. Value for money.
Comments: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.
Pros:
Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.
Cons:
Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.
Alternatives Considered:
Eviivo does what I need it to do
Comments: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.
Pros:
In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.
Cons:
The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.
eviivo Response
3 years ago
Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.
Alternatives Considered:
Not a good product - try ResNexus if you want a cheaper price and a MUCH better product
Comments:
We were forced to use them when our previous service was acquired. Why, why did I wait so long to switch.
Just go with ResNexus and forget you even heard the name of Eviivo.
Pros:
Collects CC charges without much of a hitch.
Cons:
Horrible user interface for guests European lodging paradigm is difficult for most to understand Editing/updating a reservation is a chore and sometimes impossible Clunky, old software - get used to calling customer support Will charge you through the nose if you decide to switch
Alternatives Considered:
Really pleased with the solution and most importantly the customer service and communication
Comments: My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.
Pros:
Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions.
Cons:
A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit
Ease of Use
Comments: Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks
Pros:
I find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele
Cons:
As mentioned above..sorry put the "least" in the paragraph above
