--- description: Learn more about LiveChat pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.ca/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.ca/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1719 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1719 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM Software - Call Center Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Contact Management Software - Conversation Intelligence - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customizable Branding - Customizable Templates - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Health Score - Inbox Management - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Form - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Text Analysis Software - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Visual Analytics - Workflow Management Software ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.ca/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24068 reviews) 2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1757 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *April 10, 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Cons**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- ### "Positive Chat" — 5.0/5 > **Gary** | *December 19, 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts > > **Cons**: The VPN showing different locations but the customer is not there > > Very positive and useful. Great interactions with customers. ----- ### "Good Chat Option for Websites" — 4.0/5 > **Bill** | *April 21, 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. > > **Cons**: Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. > > Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. ----- ### "What I Comprehend about LiveChat" — 5.0/5 > **Segun** | *August 31, 2025* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. > > **Cons**: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. ----- ### "Try Live Chat\!" — 5.0/5 > **Joanne** | *December 4, 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. > > **Cons**: Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great\! > > Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.ca/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data