What Is LiveChat?
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.
Who Uses LiveChat?
LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.
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Reviews of LiveChat
LiveChat is Reliable
Comments: Overall my experience with using Live Chat is positive.
I like every aspect of the Live Chat feature.
There's nothing I dislike about using LiveChat.
A versatile App
Comments: It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients
You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent) It is also important to note that the messages have a layout that is similar to Facebook/messenger. the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel. Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)
It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))
Live Chat has been Reliable in helping people meet query online
It has been possible for query to be corrected via live chat any issues with banking , site , technology can be corrected woth the help of love chat
It takes alot of time for someone to reply or respond to your query which is Always dissatisfying most times
Great product, works and easy to use.
Easy to set up. Integrates well and is a fair price.
Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.
Comments: Great system used daily to share so much information. Used in collaboration with hubs
Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too
Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage