--- description: Learn more about NAPA TRACS pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NAPA TRACS Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/20006/auto-repair/software) > [NAPA TRACS](/software/61551/napa-tracs) # NAPA TRACS Canonical: https://www.capterra.ca/software/61551/napa-tracs Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/61551/napa-tracs?page=2) > Auto repair shop tool that assists with estimating, shop management, technical information, and customer relationship management. > > Verdict: Rated **4.2/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NAPA TRACS? NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 264 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NAPA Auto Parts - **Location**: Atlanta, US - **Founded**: 1928 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate - **Pricing Details**: Unlimited Estimates and Invoices Electronic Parts Ordering Parts Tech Integrated Ordering Mitchell 1 Flat Rate Labor Guide Calendars and Appointments Canned Jobs and Sub Estimates Inventory Management Vin Scanning Reporting M1 ProDemand Repair Information Integrated Time Clock Mitchell 1 Flat Rate Labor Guide Integrated Email System Integrated Marketing via email Cash Drawer Advanced Reporting Technician Productivity Fluid Capacities, Service Bulletins, Specs Free Learning Management System Unlimited Users Unlimited 2-way text messaging TRACSFlow And More\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - Appointment Scheduling Software - CRM Software - Communication Management - Employee Scheduling Software - Estimating - Inspection Management - Labor Rates - Maintenance Scheduling - Point of Sale (POS) - Quotes/Estimates - Reminders - Reporting & Statistics - Service History - Third-Party Integrations ## Integrations (10 total) - 360 Payments - AutoServe1 - AutoVitals - Back Office Suite - OEC - PartsTech - ProDemand - QuickBooks Online - RepairLink - TireConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Repair Software](https://www.capterra.ca/directory/20006/auto-repair/software) ## Related Categories - [Auto Repair Software](https://www.capterra.ca/directory/20006/auto-repair/software) - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) ## Alternatives 1. [ARI](https://www.capterra.ca/software/201737/ari) — 4.6/5 (661 reviews) 2. [AutoLeap](https://www.capterra.ca/software/216500/autoleap) — 4.8/5 (747 reviews) 3. [AutoRepair Cloud](https://www.capterra.ca/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Torque360](https://www.capterra.ca/software/1013372/torque360) — 4.9/5 (55 reviews) 5. [Shopmonkey](https://www.capterra.ca/software/169022/shopmonkey) — 4.6/5 (270 reviews) ## Reviews ### "Napa Tracs A Solid All In One Tool" — 4.0/5 > **Marsha** | *July 27, 2026* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Napa Tracs has built in communication making customer service manageable. It is easy to create estimates and repair orders. > > **Cons**: Pricing for Napa Tracs can be expensive and sometimes reports can take some time to complete. Training can be time consuming. > > Overall it is great for Napa parts because of the ability to access other distributors of Napa parts. ----- ### "can't be dumb." — 4.0/5 > **sarah** | *October 17, 2025* | Construction | Recommendation rating: 5.0/10 > > **Pros**: its pretty easy to use. as long as you have a mechanical mind and simple logic mind set you'll be fine to use it. > > **Cons**: must know all locations and terms that are used to find the parts. cannot give it a general description and hope for it to fill in the blanks. > > use it as a service writer in Truckee California still had to have general knowledge and understanding of a vehicle . ----- ### "TRACS DOES IT ALL\!\!\!" — 4.0/5 > **Alejandro** | *January 21, 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment. > > **Cons**: Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business. > > It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all. ----- ### "Napa tracs" — 5.0/5 > **Anthony** | *June 18, 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: They have a solid support system, with in field representation in addition to online and phone support > > **Cons**: \[sensitive content hidden\] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing > > Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors ----- ### "Reliable Shop Management with Strong Core Features" — 5.0/5 > **ALISSA** | *April 23, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow. > > **Cons**: The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable. > > Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/61551/napa-tracs?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/61551/napa-tracs) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data